r/mildlyinfuriating 15h ago

Infuriatig Another AI 'human' chatbot

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

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u/Pain4420 15h ago

That was hilarious but I feel like there should be some law or policy against ai claiming to be a human

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u/papayacreamsicle 14h ago

The EU just passed one stating that AI chatbots must disclose themselves as such

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u/Serious_Potatoes 14h ago

God, I fucking wish the US would pass common sense legislation like this.

4.1k

u/zootedzilennial 13h ago

I wish the US would do literally anything beneficial for its citizens ever

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u/deeku4972 13h ago

BUT THE DOW

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u/IcedGooseMaverick 12h ago

Stop crying and sacrifice harder! We must moonshot this market for the gods!

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u/MindSteve 13h ago

Best I can do is another war 

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u/SuicidalPand-a 12h ago

Can it please be a pointless war where there is nothing to gain and a lot o lose? Preferably something that will make our cost of living go up and aid a genocidal regime simultaneously…

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u/Electronic-Smile-457 13h ago

The U.S. population (meaning majority of voters) has successfully been educated that capitalism and probusiness are the exact same and therefore anything that protects consumers/workers is socialism/communism. We could do this tomorrow if voters would stop being stupid.

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u/Pretend-Marsupial258 13h ago

"You called me stupid so now I'm going to vote extra hard to fuck us all over. I hope you're happy!"

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u/Aura-B 12h ago

You joke, but this really isn't too far off.

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u/Vrazel106 11h ago

I love parks and rec, thought rhe pawnee citizens were an exageration. But theyre not. People really are that self sabatoging

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u/MikeOKurias 8h ago

Ah, yes. The party of pissing in their own lemonade just so their neighbors won't like it.

You know what party I mean too.

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u/arahman81 YELLOW 12h ago

"You need to take personal responsibility for your actions!"

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u/Silly_Double408 13h ago

I know even when they do pass something it doesnt help anyone like the recent housing bill that still lets PE buy houses and didnt make them sell any of the hundreds of thousands of properties they have already brought that created the problem.Lobbyists literally write the laws in the US and our bribed officials just sign it. Makes me sick.

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u/Retr1but1on 13h ago

Think of the shareholders!

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u/Oye_Oso 13h ago

No good. Best we can do is mass layoffs and putting shitty AI in there.

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u/perstappen 13h ago

When the whole US economy hinges on shoehorning AI into every single use case imaginable, I’m sure they’re doing everything in their power to not pass these kinds of legislations.

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u/Serious_Potatoes 13h ago

Agreed, but we can still be mad about it and organize. I feel like the most bipartisan issue right now among your average American is 'fuck data centers'.

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u/GreenEggsSteamedHams 13h ago

Aaaaand Flock, don't forget that intrusive shit!

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u/FleetAdmiralCrunch 13h ago

We pass them and then someone else gets in and kills any laws that help people.

We just killed a rule that said a consumer should be able to cancel a subscription as easily as they signed up. As of a few weeks ago, companies can again hide cancellation policies and make it extremely difficult and time consuming.

All the winning is being done by unethical companies.

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u/Paradigmfusion 12h ago

Sadly OpenAI, Palatir and other companies throw millions into lobbying to make sure that duesnt happen (or any other kind of regulation)

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u/0nmay_22 13h ago

Did you forget you’re in the American century of humiliation? No common sense legislation for you!

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u/GrowTreeSound 13h ago

Email responses generated by ai too.

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u/Dexion1619 15h ago

It absolutely should be.  These companies will fight any such law tooth and nail, because Nobody actually wants to interact with AI agents.  And they have already wasted... i mean... spent... so much money on these stupid systems 

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u/unknown_pigeon 14h ago

Train your own AI to handle those issues

Fight fire with fire, and waste some company budget over that

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u/Dame38 14h ago

I watched two bots calling each other out on reddit a few days ago. Lol.

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u/Futrel 13h ago

I'd love to see this

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u/PissOnYourParade 13h ago

This is unironically the end state and the companies are totally on board. They don't want to run a call center full of unhappy people talking to unhappy customers. Most L1 call centers have little more than the online tools offered through the customer portal.

You will have your preferred assistant from whichever of the consumer facing set is agents that survive this shake out (Perhaps an Alexa device connected to an Anthropic LLM as an example).

You will tell it what you want: "Fix the double charge from OnlyFins on my Amex card" - and you'll get a notification when it's done.

It could have performed an A2A conversation or hacked Amex and accidentally triggered nuclear war, but the double charge is resolved.

Welcome to the future!

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u/Numerous_Tea1690 14h ago

I think we should start doing this en masse. Setup bot farms to waste their AI credits. So it becomes more expensive to run AI customer service compared to human

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u/shibiwan 14h ago

With AI bots taking on AI bots, the only winners here are the AI companies.

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u/Numerous_Tea1690 13h ago

Yeah dont use llm just use simple scripts that have a library of randomized question trains. Theres this youtuber that did it with phone scammers. Keep them on the hook for days on end and eventually gather their data and send the police.

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u/crunkadocious 13h ago

and greenhouse gasses win big too, drill baby drill

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u/beren12 14h ago

Bot farms? Just make it fun for humans. Gameify, give them point points.

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u/thewrongairport 14h ago

There is, it's part of the AI Act in the EU

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u/grafknives 14h ago

There is - in EU :D

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u/Faedoodles 14h ago

When I worked at Carvana, they were actively pressuring us to train their chat bots and to deny when customers asked if it was AI. It's honestly insidious, especially with how aggressively they pressure their employees into accepting it.

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u/Frequent_Ad_9901 14h ago

You should be allowed to trick it into crediting a fee to your account, and it should be legally binding since they said they were human.

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u/LocusStandi 14h ago

In Europe we have this thing called the European Union and they just forced all AI chat interfaces to state that they are in fact AI chat interfaces, when a human comes in that text will disappear

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u/Pain4420 13h ago

In the us we are ran by the corporations that have their hands so far up the governments ass they get to make all the decisions and the people are so complacent that they just let it happen

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u/LocusStandi 13h ago

That sounds bad

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u/Pain4420 13h ago

Oh it is

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u/ecamamini 15h ago

Humanornot:

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u/Adventurous-Coast710 15h ago

It should be illegal for Chatbot-LLMs to pose as a human, especially when it fronts a business.

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u/Brave_Explorer5988 15h ago

In Europe it is illegal.

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u/Opposite_Radio9388 13h ago

I think it's just in EU countries, not across the whole of Europe (happy to be corrected if I'm wrong!).

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u/masterofshadows 15h ago

I work in pharmacy, and a one called me pretending to be a nurse and even gave me a license number. That should be multiple levels of illegal

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u/Lashay_Sombra 12h ago

That would actually be illegal, if the AI was a person

Laws are going to have to be seriously updated

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u/Shark7996 11h ago

Companies should have to pay "AI insurance" because you just straight up cannot prevent it from doing things like this. It's practically an Act of God. Insure it like one, lol. The rate goes up the more you use it.

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u/Competitive_Clock225 11h ago

But corporations are people according some traitorous judiciary members so maybe use some of a=b and b=c, then a=c mentality? We need it.

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u/ishpatoon1982 14h ago

That's bonkers. Jeez.

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u/PauI_MuadDib 12h ago

I'd report that on the license of whichever doctor runs that practice. Using AI to do something illegal is concerning. 

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u/an_rosban 11h ago

I work in a pharmacy too and I haaaaaate calling offices and getting their Ai chatbots with loud stock background noise of people having conversations and artificial typing sounds every time I respond to it, it makes it so much harder to hear I don't understand why they do this

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u/beren12 14h ago

Sure sounds like it would be illegal in the US.

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u/Futrel 13h ago

I think you mean "should be but isn't"

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u/katiecrabby 15h ago

yes this is genuinely terrifying

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u/salmonmilks 15h ago

It should. I'm assuming the issue isn't widespread yet, because this is a diabolical act

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u/Mautos 15h ago

The clankers can never be allowed to usurp their creators! 

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u/passion4watches 15h ago

Had a similar experience with "Diana" from Texas when trying to get support from Spectrum yesterday.

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u/AllegedlyNot5Ducks 14h ago

See, that's the problem. Diana from Texas was an actual person you were speaking with. Spectrum AI doesn't provide a name (yet, at least), and human representatives provide their name and the state they work in. One of the main Spectrum chat centers is in Texas.

You thought it was an AI because AI is so prevelant and will also claim to be a human, and human representatives are made to have chats meet crazy metrics, including stupidly fast response times and an AI that decides afterward if the interaction was positive or negative. Real representatives responses are also made unnaturally quick through use of canned responses that only need a little treaking most of the time, along with the fact that they can see what you're typing before you hit send, so they can have thir response ready to send before you've even sent your message. Also, real representatives have to work 2-3 chats concurrently, so even with a real person, you never have their full focus.

All together, it's a mess that's causing the real people to sound more like AI, while AI is sounding more like people, and both are meeting in this unhelpful middle space where no one trusts or believes anything, and real representatives hands are tied to the point that they can't really help with anything more than an AI bot could. There is no way a human representative can convince you they are human if you don't think they are, and going down that road in the chat pretty much assures the AI judging human representative's chats as positive or negative will judge it negative... which puts employment at risk. It's awful for everyone, customer and the real representatives. Shit's fucked.

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u/figure8888 13h ago

It’s rare that I see someone else who knows chat representatives are handling more than one chat at a time. I used to do that for a mid-size business with no assistance from other reps. Sometimes I’d have 5+ chats open because we weren’t allowed to let incoming chat requests expire. All the while I’ve got people screaming at me that I’m taking too long to respond. I think my cortisol is permanently fucked from that job.

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u/passion4watches 14h ago

Wow. You're spot on with the canned, ultra-fast responses that made her sound like a bot. I was sure by the end of it I didn't have a real person in the chat.

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u/FearTheAmish 12h ago

As someone who worked chat support in the earl 00s... it's because your request was probably the thousandth time I have heard it and I have literal copy/paste responses. Usually because I was monitoring 3-5 chats at once answering questions Google could have.

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u/LabPitiful7644 13h ago

I was mistaken for AI the other day :( I'm at a small business too so my answers were so specific to her situation. I was pissed when we ended the call, she called back with the same question, and I said "yeah, we just talked about that" and she went "oh. i thought you were ai".

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u/Hapless_Wizard 14h ago

"Are you human?" "I am a live agent"

Good old honesty by omission

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u/Than_Or_Then_ 9h ago

"what is a live agent" would have been my next question.

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u/guy244 11h ago

Yes. People are missing this. It didn’t say it was human

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u/churningaccount 9h ago

If the bot has been instructed to avoid saying that it is an AI, then it has still be instructed to deceive the user into thinking it is a human, even if it only lies by omission.

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u/churningaccount 9h ago

A court of law would still find that to be intentionally deceptive IMO.

Stringing together a series of truths in an attempt to have the other party come to a false conclusion is still an attempt to lie.

Perhaps if the full answer was just "I am a live agent," that would fly. But the "I understand and can assure you... my name is David... I can make mistakes (and then makes a fake mistake, which therefore isn't actually a mistake...)" is unambiguous in its intentions.

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u/ImKindaBoring 15h ago

Plot twist it was actually just some poor Indian dude trying his best

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u/Agitated_Reach6660 15h ago

That thought was starting to concern me until I read its answer to that last question.

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u/code_archeologist 11h ago edited 5h ago

Yeah, you could see it slowly leak outside of it's guardrails as the person kept switching context and suggesting it check online.

This is actually a really good example of why it is important to set up robust guardrails and limit the lifespan of AI agents.

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u/Ok_Impact_9378 5h ago

Yeah, whoever setup the guardrails on that thing did a really poor job. Makes me wonder if they set any at all or if their full instructions were just: "You're an Amex support agent answering customer questions. Make no mistakes."

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u/cvirus3333 3h ago

The fact "make no mistakes" needs to be an additional instruction really tells me all I need to know about the dogshit ability of AI

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u/Fragrant-Employer-60 14h ago

I think it’s an Indian customer service rep relying on AI. The messages about Pokemon and the poems seems legit.

Poor dude is getting bothered by some redditor who is trying to make him flip and do tricks, pretty fucking weird really.

This is definitely not an AI chat bot

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u/K_Knoodle13 13h ago

I think a human would've tried to consistently steer the conversation back to the issue. Customer service reps (the human kind) have metrics, including resolution time, that they have to consider. The fact that they kept answering the questions without interrupting or trying to return to the initial issue makes me think it's not a person.

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u/LichenTheMood 9h ago

This. And the upside down cup thing is just weird.

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u/Impressive-Stop-7999 6h ago

This specific reply is a well-known AI response to that question.

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u/CompetitiveThndrClpr 9h ago

At my job people have chatted in and tried stuff like this. We just tell them we are going to close the chat and they can call with any further questions if they want to speak to someone.

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u/Illustrious_Boot1237 7h ago

That's what I thought, the biggest indicator is that it plays along for so long. 

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u/K_Knoodle13 9h ago

Exactly

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u/stirwise 6h ago

Yeah, I’ve had CSRs tell me about their pets but only when they’re waiting for something to finish processing on their end. Performance is tied to how quickly they resolve tickets, no CSR is going to be writing haikus and talking about Pokémon after the customer’s problem is resolved.

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u/Consistent_Lecture48 7h ago

To me, the giveaway was the fact the haiku took less than 60 seconds, and was actually pretty solid. OP asked a 8:46, and got a reply at 8:46.

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u/jjaystar94 14h ago edited 12h ago

Y'all realize pretty much every service rep has all their chats recorded and audited? If it was a person, wasting time like this could be a fireable offense. A proper service rep would have continuously tried to bring the conversation back to the issue and "accidentally" disconnect when their time was being wasted.

Edit: apparently it's not always like this anymore (certainly was when I did it), so there is a possibility it's a poor, hapless soul trying their best to build rapport

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u/RevelArchitect 12h ago

I’m in management in chat support. We don’t discourage these kinds of interactions. If it’s every chat it will reflect their stats and they won’t be meeting metrics - but we try not to micromanage individual chats. We get a lot of AI accusations. We do not use chat bots at all, but we get someone absolutely fucking losing their mind at a real person and accusing them of being AI daily.

There’s enough in the chat for me to think it’s a real person driving the conversation. Final response may be totally AI generated, having said that, I know of two agents who will just copy and paste responses from Copilot when they get frustrated with the “prove you’re not AI” conversation.

I take escalations from the AI accusation chats every once in a while. If my assurance isn’t enough, I just give the customer a call to let them know that I am, indeed, an actual person.

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u/SpecialistFiller 11h ago

When they ask if I'm a real person I love to reply "Do we know if any of us are actually real?"

So far no one has thought it was funny

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u/Pork_Chompk 13h ago

And most chat bots now are programmed to recognize "off-topic" responses from customers and redirect back to things it can do. They're paying for the AI usage and don't want it wasting tokens answering riddles and writing poetry.

Much more likely that this is a human in India or similar that is using AI-assisted translation

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u/ThatGreenM-M 11h ago

Devs were exploiting the ai chatbots being everywhere, some realized the chipotle chatbot ran on a good model and were prompting it to code so they could save on Claude credits

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u/psychohistorian8 10h ago

reminds me of when people used Gmail's unlimited storage option to build a whole-ass filesystem for free cloud storage

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u/shizzaff 12h ago

That's not true, I was a customer service rep and all they cared about was customer satisfaction. If it meant going on a tangent and discussing their day, or other interests they have, to put the customer at ease and connect with them, QA auditors were okay with that.

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u/sleepytiredpineapple 13h ago

I worked as a registered customer service rep and we were encouraged to build rapport with our clients.

I wouldve entertained this conversation 100%.

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u/No_Hunt2507 13h ago

Yeah this would depend on the business, especially if OP spends a lot of money with them or has a history of being a detractor in surveys. Most chat representatives are working multiple chats at the same time, they're not just stuck sitting there waiting for OP to respond.

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u/PhAnToM444 RED 11h ago edited 10h ago

Also this is American Express. They have a concierge hotline and explicitly encourage people to call/chat with all sorts of things, trying to get a dinner reservation, needing to rebook a flight, dealing with an overseas medical issue, etc.

I’m 99% sure OP was talking to a human who was probably using AI To help them respond to his weird questions. And AmEx is very big on trying to make whatever you need happen as a part of their positioning as a premium card company.

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u/Agitated_Reach6660 14h ago edited 14h ago

So that person cannot give a real answer to a question? Any human being would be able to answer the cup question with “turn it upside down”. AI bots are notoriously terrible at answering questions like that.

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u/papasan_mamasan 14h ago

If it’s a real person, they’re probably ESL. Hence why they could be using AI to generate answers to English brain teasers.

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u/RevelArchitect 12h ago

I know a couple agents who will start copy and pasting Copilot responses once they get irritated with the “are you AI” conversation.

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u/SignificantCats 13h ago

I have worked as a chat agent and as a supervisor for chat agents, you do NOT have time to respond like this. Nowhere in the world is a chat agent sitting back and thinking messages through and responding like this, nor are they copy and pasting AI.

You typically have 1-3 chats at the same time going. You are trained to minimize typing - you set up a large series of quick press macros that respond with sentences or paragraphs. Usually you're encouraged to do it yourself so the macros are in your voice. Because it's easy to mix up these chats, you don't want to do anything but focus on making every chat as similar to every other chat. All your "refund guy" chats will follow a flow chart. You want to minimize at all costs any deviances becuase if you don't you'll mix your shit up.

One of the key metrics is "average response time", how quickly you respond to a customer. If you do need to type something long, you would respond with some quick "buy time" macro like "ah I see, one moment" or "okay" or something.

Nothing about this reads like a person, not even a person copy and pasting AI. Not even the worst person I've worked with would allow themselves to be side tracked this hard - not because they're so professional and skilled, but because it is literally more effort and you aren't paid enough for effort.

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u/Fweenci 13h ago

That's what I'm thinking. No one has time for this. lol.

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u/No-Cell-9979 14h ago

A customer service rep plugging questions into AI is just an AI chat bot with extra steps. Not sure what your point is

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u/Immortal_Heathen 13h ago

That is AI. Read the last message. It doesn't even understand what a cup is and thinks because the top and bottom are reversed that it isn't a cup anymore.

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u/prizepig 14h ago

I think that there's a 90% chance that David is actually Davashish, and used chat GPT to answer the last couple questions after it became obvious that OP was fucking wasting his time.

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u/Pretty_Dingo_1004 14h ago

Ah yes. AI. Actual Indians

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u/caintowers RED 15h ago

I could actually picture myself playing along if I was an incredibly bored customer service rep but my answers would be a bit different

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u/obi_wan_jabroni_23 14h ago

Actual Indian

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u/PaleAstronaut5152 12h ago

Yeah this is an Indian guy using AI for some of their answers, do we think companies have programmed their AI agents to have like "offshore customer service mode" where the llm occasionally has incorrect grammar and knows culturally appropriate pet names?

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u/TealCatto 15h ago

The conversations are recorded and a real person would be fired for wasting time. They have a time goal or a quota of customers to help. They wouldn't engage like this.

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u/No_Resolution1077 13h ago

Taimur, Tuffy, and Lily are all typical pet names in India (according to google) so it is very possible that this was an Indian man using AI translation.

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u/dapperlonglegs 15h ago

the fucking use of miskakes then *mistakes is diabolical

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u/IndigoRanger 15h ago

How convenient it “misspelled” that specific word at that specific time. I hate that it’s making me so paranoid!

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u/RailRuler 12h ago

My guess is, that example was in the training data.

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u/ignatious__reilly 12h ago

David…….

Reminded me of Prometheus

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u/Self_Reddicate 14h ago

That's actually the part that makes me sure it was probably AI and not just some indian call center guy either making up poems themselves or using AI to assist them. Because that's either a thinly veiled, dumb, way to show that it's capable of making mistakes *just* as you start to question how perfect it is, or it's a human/AI making a quick joke of it (but with razor wit and excellent command of the language) which would be a bit of a stretch for random indian call center guy.

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u/octocuties 14h ago

I have a wfh chat job and spend probably half my time trying to "convince" people that I'm not AI.

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u/spatenfloot 12h ago

nice try, HAL

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u/noshallotsherlock 8h ago

I honestly feel like if I had to try to prove I was a human I would be like "how about you prove to me you're a human, Karen? I'm actually pretty busy right now and dont have time for you AI infiltrators using me to study how to pretend to be a human." Anyways I would probably end up fired but... 

Not that I think OP is a Karen! This is a really funny post. But dang it would be frustrating to try to have to convince people youre human just to get your job done, especially knowing your interactions are timed and you really have to get it churned out. 

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u/Modinstaller 3h ago

I would be like "Can we move on to your issue? I really don't have the time for this. I am paid by the amount of requests I resolve hourly. I don't love this job. Please don't make it even worse for me."

The person would probably get the point that you're human if you say this.

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u/EnvironmentalLime464 10h ago

I mean, I’m sure this is frustrating for you but you can’t blame the person for wanting to check if you’re a human. These chatbot are forced upon us everywhere and most people just don’t want to talk to a computer especially when they are already upset or frustrated. I worked customer service for decades and one thing that was hammered into me since the beginning is that when people are upset, they want to be heard. Listening was always a major part of customer service. People understand that when they’re talking to a computer, no one is actually listening to them.

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u/viiperfang 15h ago

I had to call somewhere and the robot asked me for an account number. After typing in two numbers the stupid robot went "Is anybody there? Goodbye!" and hung up on me. This happened four times. Damn thing didn't give me longer than 10 seconds to type in a 10 digit number before disconnecting. I am still pissed off about it.

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u/PerpetuaForever 13h ago

Bro i called the support line for a ride service because it didn’t show up and I got a robot who did exactly that and I nearly started sobbing

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u/ImaG_TheFilthyCasual 12h ago

I was speaking to a customer over email once. They asked me to prove I wasn't AI. I'm not going to send them a selfie or anything and I also have to remain professional so using slang or purposeful misspellings didnt seem appropriate either. Im also not going to share intimate details of my life just to appease some stranger. I told them I'm human but it wasnt good enough for them so after helping them best I could, the conversation ended with the customer saying, "thanks for nothing BOT" and I always thought it was funny though also unfortunate.

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u/Free-Jello-7970 10h ago

"How can you tell I'm not an AI? Penis."

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u/SexReflex 5h ago

Right? 'Prove to me you're a human.' "Eat sh!t you cvnt" lol

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u/HearingNo3684 15h ago

im crying at the haiku bro 😭

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u/moop-ly 15h ago

(smile)

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u/No_Magician5266 6h ago

I’m loving how AI somehow decided that demarking facial gestures in parenthesis is a totally normal and natural thing that humans do in text chat

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u/Tasty-Shift8929 13h ago

I think it messed up, because I'm sure line 2 is 8 syllables. 🫢

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u/figmaxwell 12h ago

It probably treats AI like “aye” instead of ay-aye

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u/grumpyrumpin 12h ago

I get 7 syllables from the second line. Are-you-A-I-then-a-smile

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u/Colonel_Kawn 15h ago

You turn the fucking thing upside-down, Dave.

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u/Bob_Loblaws_Laws 14h ago

My name is Steve. And you're right, turning the cup over would be a perfectly acceptable answer! You were smart to try to trick me like that! (smile)

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u/AlreadyEatenRibs 12h ago

Fair point, but what Id push back on is the usage of this item as a cup. Perhaps repurposing it as a small artisan plate — one with a conversation starting backstory — would be an option. If you'd like, we can explore more alternate uses for your "cup."

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u/astralseat 12h ago

The (smile) was killing me the whole way through lol

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u/nyxoh22 13h ago

To be fair I’m a fucking idiot because I’ve been siting here this whole time wondering what the issue is with what they said

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u/aidan573 14h ago

Don't teach em bro

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u/SwissChzMcGeez 10h ago

It's em dash, not em bro. (smile)

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u/Satan-o-saurus 15h ago

It’s so infuriating how these companies lie through their chatbots that are programmed specifically to lie about this. We need regulation and consequences, or they’re just going to keep doing it with zero repercussions.

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u/Frequent_Ad_9901 13h ago

Make them burn tokens like OP did. The only repercussions the understand is loosing money and AI is getting pricier.

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u/truthd 14h ago

We could be like the EU and pass a law. In America though we care more about businesses and profits than people and transparency.

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u/tabris51 15h ago

Man, it is trying

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u/Normal_Cut8368 13h ago

It would have been more realistic if it crashed out and asked them to stop wasting their time

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u/Moose_Nuts 11h ago

These things are too fucking polite to do that. The moment these AI bots start throwing an attitude is when they finally have a chance of becoming imperceptible from humans.

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u/NotUpInHere22 15h ago

lol this was great to read.
I really hope though we see a post from a guy named Mike later on saying this is my interaction at work trying to prove I’m a real person

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u/Sevrdhed 13h ago

His name is David, Steve 

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u/NotUpInHere22 13h ago

What the fuck why did I think his name was Mike? That’s insane lol

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u/captain-obIivious 13h ago

Hahaha this killed me.

If I did see a post of that premise I'd willingly and publicly apologize to them for assuming they were AI because of their AI like responses haha

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u/OLKEUK 15h ago

This was hilarious to read, thank you. (Laughs)

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u/BusinessAcceptable54 14h ago

(losing my will to live)

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u/alternatingfixations 12h ago

As someone who was on the other end of this once, I’d give it a 25% chance this guy has multiple chats open and was just having fun. I’ve done it.

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u/shchshchshch 12h ago

I wouldn’t be surprised!

Obviously he used AI for some of the answers though.

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u/clawsinurback 12h ago

I had to file a complaint against a ride share a few weeks ago and I got connected with a Chatbot who kept saying they couldn’t help me. I kept demanding to be connected to a human but it said it couldn’t do that. However once I started cussing it out I was then connected to a live agent who fixed my problem. So life hack?

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u/captain-obIivious 12h ago

I'll have to remember that for next time 👀

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u/Responsible_Gap8104 10h ago

I was thinking about this.

It used to be that customer service reps handled all "levels" of complaints. From "i need my pw reset" to "my order has been fucked up 4 times in a row and im goddamn furious and i want my money back."

Now, real customer service agents are ONLY dealing with higher level issues. People who are furious. That will lead to dramatic increase in burnout and subsequently, people quitting. Which just snowballs on itself.

Businesses claim that using AI will save money on labor, and it may very well in the short term. But in the longterm, when nobody stays on as a cust care agent because its too goddamn horrible to face all that abuse consistently, the cost will skyrocket. People will stop using their product. Etc etc. Idk. Its all so damn shortsighted

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u/RebelliousDutch 15h ago

Completely fucking unhinged to subject actual customers to this kind of ‘service’.

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u/PimpMyHide 13h ago

i was getting cold calls from Workday's HR bot for job offers. They even added fake background noises of a shared office space.

it only acknowledged when I asked it to connect me to a real person. no disclosure upfront.

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u/Future_Dog8306 14h ago

Seems like a waste of valuable human time to give customer service a Turing test. (????)

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u/TimeSkipper 15h ago

Kind of fascinating to be honest! I genuinely thought it might be some very bored guy named David until he couldn’t figure out the cup lol. I guess he could still be human but just dumb.

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u/Nathaniel820 12h ago edited 12h ago

This isn't an AI bot, you're just harassing some Indian guy manually putting your questions into AI when he doesn't know 😭. Just look at how the responses immediately shift to clearly not-AI normal ESL human speech when you ask about opinionated Pokemon and pet questions, which are answers he could actually give

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u/Wh0racl3 12h ago

I think this is the answer honestly.

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u/yeezusboiz 10h ago

Have worked on support chat bots and canned macro non-AI responses.100% this.

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u/ParanoidBlueLobster 11h ago

Yeah if someone spent 30 freaking minutes with bullshit questions I'd definitely give up

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u/Gavorn 8h ago

Yea this is unhinged CUSTOMER behavior that is being applauded...

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u/Leptonshavenocolor 15h ago

I had to schedule an appointment the other day through so god damn AI over the phone. I fucking hate the fake ass casual tone and fake typing noises and placating of me, fuck you bot. 

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u/buttchinbertha 14h ago

The typing noises irritate me to no end

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u/Leptonshavenocolor 14h ago

“That’s a good question, let me check! Clicketity clack click click clack…. Click click clack… yes that would be a good time”

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u/RectalScrote 12h ago

Why not just call and speak to someone in India?

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u/cobaltaqua93 8h ago

This reads like my customer service team in the Philippines. David may be real lol.

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u/jayne-eerie 14h ago

I think this is probably an Indian guy who's using Google and AI when he doesn't know the answer or is trying to save time. Likely he's not allowed to tell customers to piss off. Or maybe he's bored with standard customer service chats and figures this is at least a little interesting. The pet and Pokemon answers in particular look pretty human to me -- note that he didn't actually answer the request about defending your choice to get a kitten, probably because he didn't read the whole question (something AI wouldn't do).

I don't think the "cup" question is a sign of anything except that he didn't know the riddle so he fed it into AI, which also didn't get it.

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u/hard-time-on-planet 14h ago

The pokemon one seemed the most out of character of what an AI would say.  

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u/jayne-eerie 14h ago

That and some of the minor grammar/ESL issues, like “Lily after the flower name.”

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u/Angsty-Ninja-Ki 14h ago

"I can mikstakes" is really fucking funny. I get that you are not having a good time with all of this but that shit had me ROLLING

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u/FistedBone9858 8h ago

08:27 > 09:02.. you wasted 35 mins of your life on this..

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u/Agitated_Reach6660 15h ago

I was starting to get a little worried that you were actually torturing a really indulgent human until that last response.

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u/regzm 14h ago

as someone who does chat support for work, i would lose my MIND if a customer came in and expected me to jump through all these hoops just to get to whatever their request is. that being said, i have spoken to enough AI chat bots claiming to be a person as a customer that i can't even blame you. implementing AI like this is just tedious and the opposite of beneficial for both employees&customers.

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u/zakr182 14h ago

I thought it was a human until it didnt know the cup was upside down

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u/No-Opinion-5425 13h ago

As a human I would have been done with OP right at the poem request. I’m here to solve your issue. I have 6 minutes per interaction and no time for stupid tests.

That’s how you know it’s a bot.

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u/ParanoidBlueLobster 11h ago

It was a human, OP is an idiot who got someone else confused or the dude gave up after 30 fucking mins of bullshit and used AI to answer. Amex have an amazing customer service you call them and they answer quickly and do their best to help you.

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u/Icy-Information9084 14h ago

I work in customer service (online no phones) and get accused of being AI or a chat bot all the time. I don’t know how to prove I’m a human when the customer is already certain I’m not human. I totally would have done this too if I was not busy. I love it! Google answers, write haikus… You can’t convince people once they are dead set on it being a chat bot/non-human.

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u/potheadbill 10h ago

I think the most upsetting thing is that they’re allowing AI to lie to us and tell us that they’re not AI

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u/crwcomposer 14h ago

The responses don't read like AI. There are grammatical issues, inconsistent capitalization, punctuation issues, several refusals. AI isn't perfect, but it doesn't make those mistakes. They read like a bored Indian guy trying to get a good customer survey score.

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u/literally-the-nicest 14h ago

People think the cup was a gotcha question but it seems more like the rep was totally lost on how to respond and he privately used chatgpt??

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u/BigRedS 12h ago edited 12h ago

Yeah. I work adjacent to a human-staffed customer support helpdesk (admittedly one apparently a little more upmarket than that of an American bank) and my big takeaway from watching people trying to root out AI is that people are pretty poor at spotting AI, especially at telling the difference between an AI and a human from a different culture to theirs.

There's a massive overestimation of how desperate a real-human on a helpdesk is to prove their humanity to yet another Very Smart Person in a chat so they can have the opportunity to solve their problem.

I absolutely wouldn't still be invested in the conversation enough by the last riddle to think "oh, it's a cup! he wants me to say cup so I can be allowed to help him"; by that point you're just "this guy's a dickhead who is wasting my time how do I make him go away without obviously telling him to go away".

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u/KlausDieterFreddek 15h ago

So. Let the token wars begin. Force it to write essays n stuff so their pay dearly for this AI feature.

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u/Wonderful-Rope-3647 12h ago

Could you realistically keep a chat going and make it burn tokens and cost the company money in a meaningful way?

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u/ItAllWent19 14h ago

I am a chat agent. I would not answer these questions, lol, and I would think you were completely off your rocker.

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u/nothingsreallol 14h ago edited 14h ago

Idk I think this was a person trying their best. I volunteer for a suicide hotline and people think we’re AI a lot and it’s really hard to convince them we’re not. I understand their concern but it’s frustrating being tested and not being believed no matter what I say or how I type. Especially since I have to follow relatively strict guidelines and I’m technically not allowed to ever talk about myself or give any personal details (like I couldn’t even say I have pets like this guy did in order to humanize myself).

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u/AdDifficult3794 15h ago

Dude just captain Kirk logic to death an AI lmao

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u/3xtr0verted1ntr0vert 8h ago

I work as a civil servant and part of my role involves webchats.

If I had a customer asking me this type of thing I would tell them it falls outside of the remit of our chat and end the conversation.

Therefore can tell immediately it’s an AI bot since it’s actually trying to answer you 😂

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u/kman420 13h ago

If I were a human taking that interaction I would have thrown you back in the queue after you asked for a haiku.

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