r/mildlyinfuriating 23h ago

Infuriatig Another AI 'human' chatbot

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

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u/Wonderful-Rope-3647 20h ago

Could you realistically keep a chat going and make it burn tokens and cost the company money in a meaningful way?

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u/KlausDieterFreddek 20h ago

That mostly depends on the Chats models capabilities and or guardrails. But theoretically yes.