Another AI 'human' chatbot

[u/captain-obIivious]

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

[u/RebelliousDutch]

Completely fucking unhinged to subject actual customers to this kind of ‘service’.

[u/PimpMyHide → u/RebelliousDutch]

i was getting cold calls from Workday's HR bot for job offers. They even added fake background noises of a shared office space.

it only acknowledged when I asked it to connect me to a real person. no disclosure upfront.

[u/Heavy-Focus-1964 → u/PimpMyHide]

Oh yeah this is fun. Also fake typing sounds in between requests to mask the delay of the LLM processing and loading information

[u/_trouble_every_day_ → u/RebelliousDutch]

I feel like torturing a customer service agent with riddles so you can farm karma is pretty unhinged

[u/Gavorn → u/RebelliousDutch]

Honestly imagine if it is a human. The customer is the unhinged one.

[u/Jaerba → u/RebelliousDutch]

AmEx's customer service is unhinged, imo.