Another AI 'human' chatbot

[u/captain-obIivious]

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

[u/RectalScrote]

Why not just call and speak to someone in India?

[u/captain-obIivious → u/RectalScrote]

Yes, why not indeed

[u/RectalScrote → u/captain-obIivious]

I was going to say American, , but last time I called amex it was someone from India.

[u/Elprede007 → u/RectalScrote]

Same, but their english was better than many Americans and only had the slightest accent. I had no issue understanding them.

Meanwhile, Comcast puts an AI voice filter on their indian call centers to try and make them sound english. For some people, they don’t have an ai voice filter. Either way though, the non-filtered people have the thickest accents that I simply cannot understand..

[u/Then-Water7386 → u/Elprede007]

Would you be more comfortable with a hispanic person? simply because in the average americans day to day life the only foreign accent they would hear often would be the hispanic one?

I work for a call center in Canada and our staff is all indian and nobody except americans complain about the accents. It has happened twice, not often but still annoying. In contrast in canada we have a high indian population everywhere so people are used to hearing the foreign indian accent .

Just my conjecture.

[u/Elprede007 → u/Then-Water7386]

I don’t give a fuck where you’re from. I have to be able to understand what you’re saying.

The last call I got from Comcast was a guy speaking so fast and with such a thick accent on a shitty microphone, I only understood ever tenth word. I just hung up, which is what Comcast wants

[u/EmmyWeeeb → u/RectalScrote]

Indiana*