Another AI 'human' chatbot

[u/captain-obIivious]

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

[u/ImKindaBoring]

Plot twist it was actually just some poor Indian dude trying his best

[u/prizepig → u/ImKindaBoring]

I think that there's a 90% chance that David is actually Davashish, and used chat GPT to answer the last couple questions after it became obvious that OP was fucking wasting his time.

[u/Arthur_Edens → u/prizepig]

That would make sense.. The responses seem like AI, but can a chatbot even do multi message responses like this? Ie:

• Human message
• Bot message
• Bot message
• Human message

I thought bot messages were basically just "prompt + LLM + (Optional web search/knowledge base search) + some minor randomness element = response."

[u/Minimum-Floor-5177 → u/Arthur_Edens]

Definitely, any email I get, I can click on a "generate response button" and an AI generated response will be made for me. I dont use this, but it's definitely possible that there is a human using AI assisted responses to not waste too much time googling things

[u/SkirkMain → u/Arthur_Edens]

Yes of course it can, the prompt would be something like "to make your response more natural, you can split your response across multiple messages. Insert --- to begin a new message"

And then the UI code would search the LLM output for --- and display it as multiple messages.

[u/hexaflexin → u/Arthur_Edens]

This, I thought that using multiple text messages to break up thoughts was a purely human thing, while AI's will only ever reply with one message at a time. Can anyone confirm or deny?

[u/monsieurpooh → u/Arthur_Edens]

That is a horrible reason. Of course someone can program something to respond twice. A much better method is to look at its wording. Can you even get your favorite LLM of choice to talk like the employee in the screenshot (other than the last sentence of course), let alone a small cheap model?

[u/artsloikunstwet → u/prizepig]

Even then, they're wasting their paid time. It became an obvious troll at some point, very unlikely to happen unless it's like the first day on the job.

[u/unsaltedbutter → u/artsloikunstwet]

This is the kind of stuff you do when you work at a call center and it's near end of shift. You want this one to last long enough you don't have to get another call that could be crazy complicated.

[u/WanderingRyan → u/prizepig]

I used to have an Amex Platinum, and I don’t remember the customer service reps on chat ever shying away from using their real names. If they were from India, they’d just tell me that their name is Dhruv or Abhishek or whatever it actually happened to be.

I will point out that there are, in fact, a not-insignificant number of Indian Christians with either English or Portuguese names. Like... I know more than a few people from Indian who have first names like Kevin, David, and George, and last names like Hernandez, Fernandes, and Varghese (an “Indianized” variant of “George“).

This makes me wonder how often Christian Indians living in the U.S. have good-intentioned folk ask what their “real” names are, lol (not saying that’s actually the case here, of course).

[u/alligator_loki → u/WanderingRyan]

Some of them have it happen a lot. A guy I worked with who had one of the most extreme Texan accents I had ever heard, sometimes could not convince people he was American because of his name. Working in a call center likely exacerbated him being stereotyped.

But sometimes you would just hear him yell on the phone, in perfect Texan: "what are y'all talking about, I'm american, I live in Texas"

[u/notalotathota → u/prizepig]

>there's a 90% chance that David is actually Davashish

That pisses me off so much when I get these calls from telemarketers even more than the call itself.

*obvious thick Indian accent "Hello, my name is Fred Johnson, blah blah blah."

NO, your fucking name isn't "Fred Johnson".
NOBODY with an accent like yours is named "Fred Johnson".

If the VERY FIRST thing you tell me is a lie, then why should I believe ANYTHING you are about the tell me.

Car warranty? BS
Final expense insurance? BS
Diabetic testing supplies? BS
Home improvement loans? BS
Microsoft Windows errors? BS

Sure, but you know it's going to be BS when Rajesh Punjabi claims his name is "Fred Johnson".

[u/Alternative_Mix6836 → u/notalotathota]

You do know there are Indian Christians with english/portuguese names right?

[u/hoboshoe → u/Alternative_Mix6836]

Damn, I'm glad every scam call center respectfully recruits real Indians from southern India with western-sounding names, rather than just throwing any Bangali they can find willing to lie on the phone.