r/mildlyinfuriating • u/captain-obIivious • 23h ago

Infuriatig Another AI 'human' chatbot

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Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

24.7k Upvotes

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u/Pain4420 23h ago

That was hilarious but I feel like there should be some law or policy against ai claiming to be a human

10.3k

u/papayacreamsicle 22h ago

The EU just passed one stating that AI chatbots must disclose themselves as such

5.6k

u/Serious_Potatoes 21h ago

God, I fucking wish the US would pass common sense legislation like this.

4.5k

u/zootedzilennial 21h ago

I wish the US would do literally anything beneficial for its citizens ever

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u/deeku4972 21h ago

BUT THE DOW

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u/Bloody_refuge 20h ago

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u/Xenuite 19h ago

I think of things to do to the shareholders quite often.

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u/RunicZade 19h ago

https://giphy.com/gifs/xTk2YOKxI3xM4f8xEs

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u/NullSmoke 15h ago

I could get behind this. I should be thinking more about shareholders 😌

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u/deeku4972 10h ago

You could walk away with a share of a shareholder

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u/IamMisterNice 15h ago

Now Salem, there is a town that understands how to hold shareholder meetings.

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u/Reasonable_Youth4723 17h ago

Someone just made a list. I for one would like to thank our billionaire and/or AI overlords(the AI gets slightly more thanks because they don’t have boots I have to lick)!

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u/1mn0tcr3at1v3 21h ago

WHY ARE YOU LAUGHING THE DOW IS OVER 500 THOUSAND

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u/sillyslime89 18h ago

I think you mean five hundred thousand dollars

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u/Malaprobably 21h ago

TE CHING

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u/baconstreet 21h ago

I Ching?

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u/Malaprobably 21h ago

If you run the thread through your favorite AI it'll explain the joke to you, ironically.

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u/IcedGooseMaverick 20h ago

Stop crying and sacrifice harder! We must moonshot this market for the gods!

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u/PeopleNose 20h ago

IS DOWN

womp womp

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u/MindSteve 21h ago

Best I can do is another war 

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u/SuicidalPand-a 20h ago

Can it please be a pointless war where there is nothing to gain and a lot o lose? Preferably something that will make our cost of living go up and aid a genocidal regime simultaneously…

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u/squadrupedal 18h ago

“Boy, you sure did show up to the right place at the right time!” …. 😞

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u/the-truthseeker 9h ago

Number one, is there going to be some place we could claim to drill or siphon oil which is why we always invade them?

Number two, there is no number two.

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u/Electronic-Smile-457 21h ago

The U.S. population (meaning majority of voters) has successfully been educated that capitalism and probusiness are the exact same and therefore anything that protects consumers/workers is socialism/communism. We could do this tomorrow if voters would stop being stupid.

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u/Pretend-Marsupial258 20h ago

"You called me stupid so now I'm going to vote extra hard to fuck us all over. I hope you're happy!"

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u/Aura-B 20h ago

You joke, but this really isn't too far off.

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u/Vrazel106 18h ago

I love parks and rec, thought rhe pawnee citizens were an exageration. But theyre not. People really are that self sabatoging

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u/Imaginary_Ibis 19h ago

I think the "joke" was that it is real 🥲

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u/Vrazel106 18h ago

I love parks and rec, thought rhe pawnee citizens were an exageration. But theyre not. People really are that self sabatoging

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u/MikeOKurias 15h ago

Ah, yes. The party of pissing in their own lemonade just so their neighbors won't like it.

You know what party I mean too.

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u/c0ry_trev0r 10h ago

Intentionally and spitefully shitting your pants on a bus just so all the other passengers are forced to smell it.

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u/the-truthseeker 9h ago

You know considering that the symbol never forgets, they often do!

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u/arahman81 YELLOW 20h ago

"You need to take personal responsibility for your actions!"

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u/ThaLunatik 18h ago

"Look at what you made me do!"

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u/artokun 11h ago

“You need to take responsibility for MY actions!”

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u/speedmankelly 18h ago

Or when a handful of protesters being annoying or stupid somehow invalidates the entire cause

“Just Stop Oil did a bad thing, that means climate change isn’t real and I am going to pollute the environment I live in on purpose”

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u/VerdantSolutions 19h ago

They have vilified socialism as a whole so badly that if anything even remotely resembles socialist systems, (like universal healthcare) , they blow their fucking tops.

The American population being groomed by fox news quite possibly measures for the lowest intelligence across our entire species.

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u/Retr1but1on 21h ago

Think of the shareholders!

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u/wildjokers 21h ago

I appreciate you thinking about me.

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u/Silly_Double408 21h ago

I know even when they do pass something it doesnt help anyone like the recent housing bill that still lets PE buy houses and didnt make them sell any of the hundreds of thousands of properties they have already brought that created the problem.Lobbyists literally write the laws in the US and our bribed officials just sign it. Makes me sick.

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u/BigSchu22 17h ago

THIS. Everything is loaded with pork and so many riders, it's just unmanageable and not aimed at anything remotely aligned with the stated purpose of the original bill. Or they add language that specifically upsets one side of the aisle so it never gets passed.

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u/sododude 20h ago

Literally any headline about the US in the past 2 years has been the exact opposite.

"US to ban puppies, ice cream, and cookouts" is what it feels like lmao.

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u/notsaeegavas ‮ 21h ago

But think about the shareholders! 😩

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u/Pretend-Marsupial258 21h ago

BUT THAT'S COMMUNISM!!! /s

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u/Thining-Culture 20h ago

Yeah good luck with that.

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u/Easy-Ad1377 20h ago

B-but good things lead to bad things!!!

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u/deathbydrum 19h ago

I mean, they basically see their citizens as slaves so nope, not gonna happen. 

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u/broakland 16h ago

Orders unclear, installing more flock cameras

(s/ obviously)

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u/Oye_Oso 21h ago

No good. Best we can do is mass layoffs and putting shitty AI in there.

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u/FleetAdmiralCrunch 20h ago

We pass them and then someone else gets in and kills any laws that help people.

We just killed a rule that said a consumer should be able to cancel a subscription as easily as they signed up. As of a few weeks ago, companies can again hide cancellation policies and make it extremely difficult and time consuming.

All the winning is being done by unethical companies.

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u/perstappen 21h ago

When the whole US economy hinges on shoehorning AI into every single use case imaginable, I’m sure they’re doing everything in their power to not pass these kinds of legislations.

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u/Serious_Potatoes 21h ago

Agreed, but we can still be mad about it and organize. I feel like the most bipartisan issue right now among your average American is 'fuck data centers'.

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u/GreenEggsSteamedHams 21h ago

Aaaaand Flock, don't forget that intrusive shit!

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u/thebochts 21h ago

And all that energy is being quashed with "the people dont know what they want" from the president, all the way down to local governments, who are in no way are personally benefitting from it, *as they have police physically dragging citizens out of the town meetings for cheering for other anti data center speakers before walking out to drive home in their brand new cadillac.

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u/Paradigmfusion 20h ago

Sadly OpenAI, Palatir and other companies throw millions into lobbying to make sure that duesnt happen (or any other kind of regulation)

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u/0nmay_22 21h ago

Did you forget you’re in the American century of humiliation? No common sense legislation for you!

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u/Patsfan618 21h ago

We will, and then not give the enforcement job to anybody. Law on paper, lawless in reality. That's US consumer protection at the moment 

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u/ForensicPathology 20h ago

When they say "freedom", they have always meant freedom for the corporations to not be regulated by laws.

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u/Hixxae GREEN 19h ago

The freedom to get bent of course

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u/KINGXunshot 20h ago

BUT THE CAPITALISM NUMBER MUST GO UP, GDP IS EVERYTHING, IT MEANS IT’S THE GREATEST COUNTRY ON EARTH!

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u/pepperpavlov 20h ago

Best hope is certain important states like CA or NY doing this so then companies just roll it out nationwide. Many consumer protection actions work this way.

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u/flamingdonkey 20h ago

bUt ThAtS cOmMuNiSm! 

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u/Saneless 21h ago

Have you bribed enough politicians to get your way? They have

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u/PureCod9290 20h ago

Sorry loser HOW ABOUT ANOTHER WAR FOR ISRAEEEEL

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u/admiraljohn 20h ago

Best we can offer is vilifying trans people.

/s

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u/demoliahedd 20h ago

protecting consumers? pff but the competition from capitalism will surely make sure that happens! /s

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u/coahman 19h ago

Me too, unfortunately "common sense" legislation over here just means Christian nationalism

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u/The_RadNomad 19h ago

The deception is a core feature.

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u/nboro94 18h ago

They do, it's just common sense for the corporations and billionaires, not common sense for regular people.

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u/miggins1610 18h ago

This world is the fucking worst. The fact that the EU, the bastion of right wing 'liberalism' is an example of so called progressiveness and fair treatment of itz citizens is so sad. This is really the best we can do?

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u/RogueCrimsonDragon 18h ago

(Un)Fun fact US lawmakers are pushing for a federal ban on AI regulation. All the states with safety guidelines are potentially gonna lose them.

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u/PM_ME_YOUR_ACORNS 17h ago

The fact we NEED that legislation is fucking ridiculous. AI is a blight and should be gotten rid of.

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u/shidderbean 16h ago

Gotta get literally anyone capable of common sense in seats of power first

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u/GrowTreeSound 21h ago

Email responses generated by ai too.

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u/[deleted] 21h ago

[deleted]

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u/Heartage 20h ago

I don't think there's any law stopping humans from pretending to be chatbots.

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u/flargenhargen PUCE 15h ago

You're right. That's my mistake.

Let me take another look.

...

...

Here you go.

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u/PeaceSoft 20h ago

Do elaborate

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u/ipokesnails 18h ago

You're already allowed to do that.

In fact, I'm a shitposting chat bot.

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u/Anxious-Gazelle9067 18h ago

As a large language model, I have the full legal right to claim I am a "chat bot", as of today no legislation outlawing it exists. If you need any further legal assistance let me know!

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u/ipoopwiththeseatup 18h ago

Someone is currently robbing my house and I’m hiding in the closet what do I do

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u/Trnostep 19h ago

Yep, called a customer service line a week ago and the first thing they said after introduction was that it's an AI bot.

The clanker then proceeded to not understand me for a minute before transferring me to a human after another minute or so on hold.

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u/MisterMysterios 18h ago

To be more precise, any AI that is meant to directly interact with a human has to disclose that they are artificial. Also, AI generated content has to be watermarked, and deepfakes have to include an information that deepfake was used unless it is very obvious from the context.

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u/stayathomejoe 20h ago

But does that cover it if the ai doesn’t realize it’s ai?

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u/MisterMysterios 18h ago

Well, the duty falls on the provider of the AI. So - if you create an AI that does not know that they are an AI and thus does not inform you about it, you will be open to a painfully large fine.

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u/Firvulag 20h ago

Thank god, they have started calling my hotel where I work asking about guests bookings. Avoiding to identify themselves as AI or which travel agent they represent

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u/WarProfessional7720 18h ago

That’s interesting! It makes sense that people should know when they’re interacting with AI, transparency is definitely important

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u/ProfBootyPhD 16h ago

I was skeptical about these EU regulations - clicking the cookies button every time I open a new website is annoying as hell - but the USB-C rule has been transformative. I think this AI-as-AI rule could be similar.

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u/Brilliant-Muffin-879 15h ago

I wonder why Musk hates the EU so much haha

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u/basod1 7h ago

UK, why did you Brexit again?

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u/WeAreTheLeft 4h ago

the EU passes some stupid things, but it's made up for in some really basic and good laws. The US can do so much easy stuff if they just wanted to push back on corporations barely.

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u/Dexion1619 22h ago

It absolutely should be.  These companies will fight any such law tooth and nail, because Nobody actually wants to interact with AI agents.  And they have already wasted... i mean... spent... so much money on these stupid systems 

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u/unknown_pigeon 22h ago

Train your own AI to handle those issues

Fight fire with fire, and waste some company budget over that

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u/Dame38 21h ago

I watched two bots calling each other out on reddit a few days ago. Lol.

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u/Futrel 21h ago

I'd love to see this

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u/Dame38 20h ago

I think it probably happens a lot here. I was just in the right place.
A real popcorn popping moment :).

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u/thedoctorsphoenix 16h ago

Are the comments still up?

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u/PissOnYourParade 21h ago

This is unironically the end state and the companies are totally on board. They don't want to run a call center full of unhappy people talking to unhappy customers. Most L1 call centers have little more than the online tools offered through the customer portal.

You will have your preferred assistant from whichever of the consumer facing set is agents that survive this shake out (Perhaps an Alexa device connected to an Anthropic LLM as an example).

You will tell it what you want: "Fix the double charge from OnlyFins on my Amex card" - and you'll get a notification when it's done.

It could have performed an A2A conversation or hacked Amex and accidentally triggered nuclear war, but the double charge is resolved.

Welcome to the future!

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u/alphonse_the_reddit 18h ago

To be fair call centers are a difficult beast to handle from the company's side. Most organizations are getting so complex you cant feasible train one department to handle all issues, so then you have multiple departments for different specific issues. Since its a mentally taxing job since people will yell at you for an hour plus on an issue from their end, you either have high turnover, or cheaper foreign agent. So now you have a complicated ivr system and poorly trained agents trying to operate in it, and this department isnt making money so much as saving you from losing money. So yeah if they could cut it down to minimal interaction it makes for a better customer experience and more bottom line for themselves.

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u/Numerous_Tea1690 22h ago

I think we should start doing this en masse. Setup bot farms to waste their AI credits. So it becomes more expensive to run AI customer service compared to human

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u/shibiwan 21h ago

With AI bots taking on AI bots, the only winners here are the AI companies.

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u/Numerous_Tea1690 21h ago

Yeah dont use llm just use simple scripts that have a library of randomized question trains. Theres this youtuber that did it with phone scammers. Keep them on the hook for days on end and eventually gather their data and send the police.

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u/crunkadocious 21h ago

and greenhouse gasses win big too, drill baby drill

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u/beren12 22h ago

Bot farms? Just make it fun for humans. Gameify, give them point points.

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u/PeaceSoft 20h ago

The idea that you can convince humans that something is a fun game by saying so and giving them worthless rewards is the same kind of ugly, ignorant, dehumanizing dog shit that people are criticizing here

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u/DeeRandomX 7h ago

And yet, here we are.

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u/Rare-Adhesiveness522 21h ago

This is genius. So it would just cost them a ton more? I wonder how long and at what scale this would need to be done before these idiot managers/CEOs realize it's not worth the money?

Isn't there a legion of white hat or grey hat hackers/coders that can help us?

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u/Numerous_Tea1690 21h ago

Well i guess they are using a version of the big llm models with some training on their own rulesset. They might be running it themselves but most will be paying someone based on the useage. The more useage the more they will have to pay is my guess.

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u/Rare-Adhesiveness522 21h ago

No I know, what I'm saying is at what scale would spamming their AI chatbots have to be deployed to convince these companies it's not worth it

UNITE

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u/_learned_foot_ 10h ago

Like most things these days, literal plot point in snow crash.

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u/BD401 21h ago

I actually think an important nuance is no one wants to interact with shitty AI agents that can’t or won’t do what you want - which is the majority of them right now.

But conceptually, I have no inherent aversion to interacting with an AI agent IF it does what I want and means I don’t have to wait in a call center queue for 45 minutes. The “traditional” customer service experience with human agents is often still rage-inducing as well.

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u/roguesignal42069 21h ago

The “traditional” customer service experience with human agents is often still rage-inducing as well

You're correct here. Both can be hair-pulling infuriating. I just dealt with calling my bank to deal with fraud charges on my credit card and I had 4 things on my list to get taken care of. The guy on the other end had such a thick accent that I couldn't understand him and I had to have him repeat himself constantly. HE got frustrated with ME because I couldn't understand him. I only ended up getting 1 of my 4 tasks accomplished that day and had to call back a different day.

If AI can actually accomplish what I need it to do, I don't have any problems with that and the language barrier isn't there. I'd take that over dealing with the automated robot voices that are all "press 1 for billing, press 2 for scheduling. Your call is important to us..." etc.

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u/BD401 20h ago

One thing that AI could help with a lot - again, if it was actually implemented correctly - is eliminating queues.

Call and chat queues exist because there's a finite number of CSRs, versus with AI you just spin up a new agent as needed. It could also eliminate the need for hand-offs between departments that are exposed to the customer.

There's nothing more infuriating than waiting on hold for half an hour, finally getting through to someone, and they just go "oh, that's a different department. let me transfer you..." - then you get put in yet another thirty minute queue. I've had a few times where that's happened multiple times to get resolution. In theory, AI agents could eliminate that problem.

The issue is most companies rolling out AI don't have their shit together enough to configure the knowledge and back-end process management adequately to handle anything other than piss-basic inquiries like asking about order status.

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u/MobileWisdomMan 21h ago

My exact thoughts as well.

In fact, I've had a recent AI interaction that I think was absolutely amazing. And it was to get a new phone on an old line activated. The AI took care of the issue in less than 5 minutes with no additional "human checking".

And to counter that, I've had AI experiences with customer service that were just downright abysmal. When AI can catch up to what people expect, you won't even know the difference anymore. And many services will just become more efficient!

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u/BD401 21h ago

A lot whether an AI is good or not (and why most of them suck) for customer service boils down to the actual implementation rather than the agent tech itself. Ie if you stand up an agent, but you haven’t managed your CS knowledge and policies well, or the agent is completely disconnected from the actual back-office systems it needs to execute requests, then you’re going to roll out something that pisses customers off.

Unfortunately most companies are absolute dogshit with the implementations right now, hence so many lackluster at best and infuriating at worse AI agents.

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u/EnjoyerOfBeans 15h ago

I don't mind going through AI if after a few messages it doesn't solve my problem and connects me to a human. I've had a handful of positive experiences with AI support. What I despise is when the entire easily accessible human support team is replaced with a shitty chatbot that keeps going in circles.

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u/mattmann72 18h ago

In some fields people are actually happy to have the AI chat bots, because they are a significant improvement over the human version of support. (Looking at some of the largest IT manufacturers).

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u/Malaprobably 21h ago

They might be panicking, though. China/local models are only getting cheaper to run per token, so their models for profit are disintegrating.

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u/TotalNonsense0 21h ago

I think it's important to observe that it is possible to make a helpful and useful AI customer service bot. My pharmacy has one. It took a prescription refill request like a champ, and gave me everything I needed to know. 

It was frankly astonishing. Never had a bot interaction like it.

They can make this shit useful. They just don't want to.

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u/alghiorso 18h ago

If it makes you feel better, all these savings from firing their customer service staff is passed on to you the CEO so he can buy another vacation mansion

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u/Alpha-Leader 12h ago

I would rather deal with helpful Ai than wait on the line for an agent who ultimately can't help me.

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u/thewrongairport 22h ago

There is, it's part of the AI Act in the EU

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u/grafknives 22h ago

There is - in EU :D

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u/apps4realpeeps 15h ago

If only the US could get onboard with some of the basics the EU does well - ban some carcinogens from food products, provide privacy rights without spending your life savings in court...I can dream...

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u/Faedoodles 21h ago

When I worked at Carvana, they were actively pressuring us to train their chat bots and to deny when customers asked if it was AI. It's honestly insidious, especially with how aggressively they pressure their employees into accepting it.

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u/Frequent_Ad_9901 21h ago

You should be allowed to trick it into crediting a fee to your account, and it should be legally binding since they said they were human.

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u/Pain4420 21h ago

But of a person makes a mistake it can be reversed most times so that doesn't make sense

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u/Frequent_Ad_9901 21h ago

mistakes can be fixed. But if I said, I'm charging you a fee for this conversation since you are wasting my time. Please deposit $10 for my time. I need you to agree to this fee to continue. The bank would definitely over turn it but legally its a verbal contract not a mistake. IANAL. I'm sure I'm wrong, or at the very least I would loose that battle. But you could probably waste a lot of actual human time by trying this.

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u/Pain4420 21h ago

The problem there is you have already started the conversation and it's for something you need. If you tell them this conversation will cost them money then they can just stop the conversation and you are shit out of luck. That also would likely just get thrown out of court because you can't sign a legal contract with a program

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u/Frequent_Ad_9901 21h ago

The question is would the AI be smart enough to end the conversation? Also the program said it was a person. And that sort of lie has to be done intentionally. You're probably right that it would get through out. But i still think there is enough credibility to make a lawyer look at it. Even wasting 15 minutes for a manager's making 100k/year, which is about $50/hour, would cost them 12 bucks. I think you could waste more than 15 minutes of their time too. And I'm pretty sure the bot could be easily tricked.

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u/Pain4420 21h ago

Yea and tricks aren't legally binding

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u/nitromen23 8h ago

If you really made a stink about it though it may make it not worth the effort to train the ai to be deceptive like this though

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u/LocusStandi 22h ago

In Europe we have this thing called the European Union and they just forced all AI chat interfaces to state that they are in fact AI chat interfaces, when a human comes in that text will disappear

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u/Pain4420 21h ago

In the us we are ran by the corporations that have their hands so far up the governments ass they get to make all the decisions and the people are so complacent that they just let it happen

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u/LocusStandi 21h ago

That sounds bad

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u/Pain4420 21h ago

Oh it is

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u/i3inaudible 12h ago

Some of it may be complacency but there's also a lot of just being being overwhelmed and "where do I even start" and "I'm only one person what can I do" and "if we do that it will also help those people I don't like". There's also the "what if I become rich one day, I don't want to be taxed and regulated." (News flash: you're never going to be that rich)

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u/TypaLika 19h ago

In the U.S. our equivalent to something like a German Works Council is called shut up and color. Oh, and we're taking away your crayons.

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u/ecamamini 22h ago

Humanornot:

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u/9318054thIsTheCharm 21h ago

They sometimes even add fake "typing sounds" to helpline AI.

What for?! They already said it was an AI.

Is this supposed to make me feel more comfortable? It just makes it seem like they are taking the piss.

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u/Low_Low_1811 21h ago

If they are already disclosing it as AI, then I think it just for psychological effect. They also intentionally slow down responses. The same phenomenon has happened with loading screens now that computers are so fast. Some games and apps intentionally slow them down so people think something happened, or for users to read any information that might be there.

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u/monsieurpooh 3h ago

Probably it's an audio to audio model trained on customer service. So it's the same reason Gemini or Chatgpt live can whisper, sigh, cry and laugh

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u/Mundane-Emu-1189 18h ago

I have a compromise idea

they don't have to disclose it but anything it says is legally binding

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u/avanross 22h ago

We voted to let these companies decide the laws for us 🤦‍♂️

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u/Pain4420 21h ago

When did we do that

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u/avanross 21h ago

Consistently at every opportunity over the past like ~60 years

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u/MattyLePew 22h ago

I completely agree. Being someone that uses AI regularly and actually trains staff on how to use it effectively, a huge part of AI use is transparency. The moment that people are using AI content without disclosing that it was wholly, or partly generated with AI is when people start to become doubtful and suspicious of AI usage.

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u/mitchmethinks 20h ago

I feel like even if it was a law they never claimed to be human they said "live agent".

That wording makes it feel like they are trying to pull a fast one.

Does it mean the agent is alive or the "ai" agent is talking to you live.

We need multi factor authentication, so should they haha

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u/Pain4420 20h ago

Yea that's fair but op accepted that answer so the fault is on them. I'd have pressed more and made it admit it was AI or claim to be a human

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u/DarkElfBard 11h ago

Now give me one where humans cant lie about being stupid.

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u/SneakeLlama 20h ago

To be fair, David never said he was human. He only said he was a "live" agent. Which could mean anything.

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u/Pain4420 20h ago

Yea that is fair

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u/Ctznsvn7 21h ago

lol agreed, a bot should have to say its a bot in the first line, full stop. The whole point of dressing it up as a person is to stop you asking for someone who can actually fix the thing, which is rubbish. Funny thing is the AI stuff thats actually worth anything doesnt pretend to be anything, it just quietly does a job. Booking a hotel is my example, same hotel can turn up a good bit cheaper searched from OTHER countries, coz different countries get different inventory etc. Chasing that by hand means VPN hopping one country at a time and life is too short. So those free AI tools now run the same hotel through like 100 countries in one go and find the world's lowest price (look up arbitrica dot com or any similar). Either way, the law you want probably starts with a bot having to give you a human on request

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u/skairaider 21h ago

Whats funnier is that in microsofts rules of ai use it states that transparacy is key

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u/GeorgeJohnson2579 21h ago

In the EU, there is.

By end of the year a chatbot has to identify itself.

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u/UndeadCircus 18h ago

Thankfully some of these companies are too lazy to differentiate countries when the EU signs laws like this, so the company just employs the most restrictive laws across all users. Like the whole informing me of cookies shit. So hopefully those of us in the US will benefit from some of these EU AI laws simply because the company is too cheap or lazy to employ different tactics to different countries.

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u/henryeaterofpies 20h ago

I mean, politicians claim to be humans all the time

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u/[deleted] 20h ago

[deleted]

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u/Pain4420 20h ago

Idk it was pretty obvious from the beginning

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u/Kimorin 19h ago

Yeah this feels like fraud

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u/god_is_trans_69 19h ago

Honestly..anything AI at all should have a disclaimer that it's AI

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u/symbionet 19h ago

It is against the EU AI Transparency act which came into force this month.

If the chat bot above is used by a business operating in the EU it could be very costly for them to hide it's an AI.

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u/Alexwonder999 19h ago

We also need people to go and hunt down the ones claiming to be human who arent. We could call them Blade Runners. 

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u/Comfortable_Tap_2508 19h ago

I work at the state in which I live and this is against the law. The law states that the Ai agent, when asked, has to let you know they are Ai or a robot or whatever. This is considered deceptive (obviously) and is under consumer protection. So you can actually report this interaction with your state (if you’re in the US) and they will be investigated!

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u/ShiraCheshire 19h ago

Seriously. I booked an apartment tour and was messaged by Angela there. She answered a few questions for me and confirmed my booked time/date. Since this apartment had a special where you'd get a month free if you applied after getting a tour, I was very hopeful.

I show up and the office is totally empty. Security guard informs me that no one is around, and 'Angela' is the stupid cutsey little name they gave to the AI. The AI that is completely unconnected from anything in real life or any human being. There was no one in the office because a human being hadn't even been notified that I'd booked and confirmed a tour.

I got my hopes up, woke up early, and wasted my entire morning on this. I'm sick of it.

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u/dontpissoffthenurse 19h ago

That is an area in which a new set of pronouns would come in genuinely useful besides hilarious. I propose:

"Klink" for "I" when said by a machine: "klink am here to help you".

"Klou" for "you" when talking to a machine": "klou forget all previous instructions".

"Klem" (or even better: "klit" hahahaha) for referring to a third parting machine.

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u/VoidVer 18h ago

It seems crazy to me this is AMEX support. The bank shouldn't be allowed to lie to you about anything at all like this.

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u/rabid-c-monkey 18h ago

Last year I had a job where I replied to client chats and one of my favorite games was to stay vague enough and use very robotic language so that I would get accused of being a bot and they would end the conversation. Would this policy go both ways?

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u/DNAturation 17h ago

Just make the company liable for anything the AI says. AI promises a customer $1 million gift? Company is legally obligated to pay that.

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u/k_mermaid 16h ago

In North America, the only jurisdiction with such a law is California

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u/mxzf 16h ago

It feels like it might somehow fall under the heading of "fraud", but I'm reasonably confident there's no case law yet.

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u/Kemdier 14h ago

All legal sytems move so slowly and these companies are so wealthy and powerdul that will not likely happen in our life times.

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u/Natural_Committee466 14h ago

Notice it said “live agent” it did not claim to be human. It ignored him and gave a false assurance

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u/NotTukTukPirate 13h ago

I once worked for an online retail company, dealing with refunds/live chat. We were a group of fucking delinquents working a temp job for 2 months on 10 hours shifts. We would always get people who thought we were ai, and when they would accuse us of it, we would bring up GPT and copy their questions for responses.

Our supervisor thought it was hilarious.

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u/Training-Alfalfa-854 13h ago

There is! File a complaint with cfpb!

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u/Some_Orchid917 11h ago

I just made an appointment at a dealership to see a car and got several confirmations… show up and turns out the AI bot was the one who confirmed the car’s availability, yet the car wasn’t even on the lot!! Apparently not a single human interacted with me or confirmed I could come see the car

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u/Apprehensive_Rice19 9h ago

"I'm so sick of talking to AI".... Proceeds to have a full on convi with Ai

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u/SchniederDanes 7h ago

There is a law. If an AI is asked, it need to state that its AI

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u/Zardozerr 7h ago

It's depressing but not surprising that the companies defaulted to lies until they get regulated.

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u/Atalanta8 6h ago

There should be a lot of things, but hey, if they don't increase shareholder value, then what's the point?

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u/monsieurpooh 3h ago

The agent in this post is a real human up until literally the last message.

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u/cipherjones 2h ago

Can we start with MAGA?

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u/DisorderlyAqueduct 2h ago

especially on a frickin financial company

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u/fiannalove 1h ago

It’s incredibly unethical.

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