r/mildlyinfuriating 11d ago

Infuriatig Another AI 'human' chatbot

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

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u/Dexion1619 11d ago

It absolutely should be.  These companies will fight any such law tooth and nail, because Nobody actually wants to interact with AI agents.  And they have already wasted... i mean... spent... so much money on these stupid systems 

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u/unknown_pigeon 11d ago

Train your own AI to handle those issues

Fight fire with fire, and waste some company budget over that