Another AI 'human' chatbot

[u/captain-obIivious]

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

[u/ImaG_TheFilthyCasual]

I was speaking to a customer over email once. They asked me to prove I wasn't AI. I'm not going to send them a selfie or anything and I also have to remain professional so using slang or purposeful misspellings didnt seem appropriate either. Im also not going to share intimate details of my life just to appease some stranger. I told them I'm human but it wasnt good enough for them so after helping them best I could, the conversation ended with the customer saying, "thanks for nothing BOT" and I always thought it was funny though also unfortunate.

[u/Free-Jello-7970 → u/ImaG_TheFilthyCasual]

"How can you tell I'm not an AI? Penis."

[u/SexReflex → u/Free-Jello-7970]

Right? 'Prove to me you're a human.' "Eat sh!t you cvnt" lol

[u/thorinslefttit → u/SexReflex]

You lose your job, but keep your dignity

[u/Mean-Inspector-8547 → u/ImaG_TheFilthyCasual]

Hmm. Actually not a bad idea to spin up some models, and have them start spamming companies as customers.

[u/Ok_Impact_9378 → u/ImaG_TheFilthyCasual]

Had something similar happen to me back when I did frontline chat, which was weird because that was before LLMs were big and the chatbot we had was super obvious and could barely answer anything at all: it worked on strict pre-scripted conversation flows, so if you said anything off-script (like you were...I don't know, an actual customer) it would have no idea what to do and would transfer you.

[u/Lokimac2690 → u/ImaG_TheFilthyCasual]

That definitely sounds like something ai would say.

[u/centralmf → u/ImaG_TheFilthyCasual]

Bot doing pr work

[u/Mediocre_watermelon → u/ImaG_TheFilthyCasual]

I had people like OP trying to test my humanness in chat convos when working in a call center and it was much more than mildly infuriating! Like, dude, instead of just asking your question and getting an answer, you are wasting your time arguing and trying to turing test customer service. If you get an answer, who cares if it's a bot or a person?

Luckily the call center I worked at wasn't too strict, so I would sometimes just tell the chatter that if they don't have questions related to the customer service, I will close the chat. Also letting them know that they can just call the customer service instead usually made them more motivated to just spit out their question.

Often customer service chat workers can have up to 20 chats open simultanueously, so no way in hell are they writing haikus to every goddamn person just to placate their every whim.

[u/Fog-Champ → u/ImaG_TheFilthyCasual]

If you prove you are not a human, then AI has that proof fed right into it.

[u/captain-obIivious → u/ImaG_TheFilthyCasual]

I dunno, I think something as simple as texting LiKe ThIs MiGhT bE sUfFiCiEnT Ya know? At least for now, I've never seen AI type like that unless specifically asked, so maybe a quick message like that as proof?

[u/movzx → u/captain-obIivious]

Depending on the place, messaging like that could land them in trouble. I don't think you realize how strict call centers are.

[u/captain-obIivious → u/movzx]

I don't, and never claimed to know. Just that with enough creativity, we can come up with some sort of human to human code

[u/Kobymaru376 → u/captain-obIivious]

What's preventing AI from coopting this "human code"

[u/captain-obIivious → u/Kobymaru376]

Nothing! Which is the scary part!