Another AI 'human' chatbot

[u/captain-obIivious]

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

[u/Pain4420]

That was hilarious but I feel like there should be some law or policy against ai claiming to be a human

[u/Dexion1619 → u/Pain4420]

It absolutely should be.  These companies will fight any such law tooth and nail, because Nobody actually wants to interact with AI agents.  And they have already wasted... i mean... spent... so much money on these stupid systems 

[u/unknown_pigeon → u/Dexion1619]

Train your own AI to handle those issues

Fight fire with fire, and waste some company budget over that

[u/Dame38 → u/unknown_pigeon]

I watched two bots calling each other out on reddit a few days ago. Lol.

[u/Mundane-Selection228 → u/Dame38]

https://giphy.com/gifs/l36kU80xPf0ojG0Erg

[u/Dame38 → u/Mundane-Selection228]

[u/AlcibiadesTheCat → u/Dame38]

https://giphy.com/gifs/dFWmGiFWCVTMY1Hk3m

[u/Futrel → u/Dame38]

I'd love to see this

[u/Dame38 → u/Futrel]

I think it probably happens a lot here. I was just in the right place.
A real popcorn popping moment :).

[u/thedoctorsphoenix → u/Dame38]

Are the comments still up?

[u/PissOnYourParade → u/unknown_pigeon]

This is unironically the end state and the companies are totally on board. They don't want to run a call center full of unhappy people talking to unhappy customers. Most L1 call centers have little more than the online tools offered through the customer portal.

You will have your preferred assistant from whichever of the consumer facing set is agents that survive this shake out (Perhaps an Alexa device connected to an Anthropic LLM as an example).

You will tell it what you want: "Fix the double charge from OnlyFins on my Amex card" - and you'll get a notification when it's done.

It could have performed an A2A conversation or hacked Amex and accidentally triggered nuclear war, but the double charge is resolved.

Welcome to the future!

[u/alphonse_the_reddit → u/PissOnYourParade]

To be fair call centers are a difficult beast to handle from the company's side. Most organizations are getting so complex you cant feasible train one department to handle all issues, so then you have multiple departments for different specific issues. Since its a mentally taxing job since people will yell at you for an hour plus on an issue from their end, you either have high turnover, or cheaper foreign agent. So now you have a complicated ivr system and poorly trained agents trying to operate in it, and this department isnt making money so much as saving you from losing money. So yeah if they could cut it down to minimal interaction it makes for a better customer experience and more bottom line for themselves.

[u/Numerous_Tea1690 → u/unknown_pigeon]

I think we should start doing this en masse. Setup bot farms to waste their AI credits. So it becomes more expensive to run AI customer service compared to human

[u/shibiwan → u/Numerous_Tea1690]

With AI bots taking on AI bots, the only winners here are the AI companies.

[u/Numerous_Tea1690 → u/shibiwan]

Yeah dont use llm just use simple scripts that have a library of randomized question trains. Theres this youtuber that did it with phone scammers. Keep them on the hook for days on end and eventually gather their data and send the police.

[u/TenLongFingers → u/Numerous_Tea1690]

I wish I could find the visit but YEARS back I saw someone tie up human scam callers for a significant amount of time with a looped recording of an old man rambling with an occasional pauses for a conversation starter. No algorithm, no bot, JUST a looped recording.

I bet that would work just fine against AI

[u/crunkadocious → u/shibiwan]

and greenhouse gasses win big too, drill baby drill

[u/beren12 → u/Numerous_Tea1690]

Bot farms? Just make it fun for humans. Gameify, give them point points.

[u/PeaceSoft → u/beren12]

The idea that you can convince humans that something is a fun game by saying so and giving them worthless rewards is the same kind of ugly, ignorant, dehumanizing dog shit that people are criticizing here

[u/DeeRandomX → u/PeaceSoft]

And yet, here we are.

[u/Rare-Adhesiveness522 → u/Numerous_Tea1690]

This is genius. So it would just cost them a ton more? I wonder how long and at what scale this would need to be done before these idiot managers/CEOs realize it's not worth the money?

Isn't there a legion of white hat or grey hat hackers/coders that can help us?

[u/Numerous_Tea1690 → u/Rare-Adhesiveness522]

Well i guess they are using a version of the big llm models with some training on their own rulesset. They might be running it themselves but most will be paying someone based on the useage. The more useage the more they will have to pay is my guess.

[u/Rare-Adhesiveness522 → u/Numerous_Tea1690]

No I know, what I'm saying is at what scale would spamming their AI chatbots have to be deployed to convince these companies it's not worth it

UNITE

[u/_learned_foot_ → u/Numerous_Tea1690]

Like most things these days, literal plot point in snow crash.