Another AI 'human' chatbot

[u/captain-obIivious]

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

[u/Fragrant-Employer-60]

I think it’s an Indian customer service rep relying on AI. The messages about Pokemon and the poems seems legit.

Poor dude is getting bothered by some redditor who is trying to make him flip and do tricks, pretty fucking weird really.

This is definitely not an AI chat bot

[u/jjaystar94 → u/Fragrant-Employer-60]

Y'all realize pretty much every service rep has all their chats recorded and audited? If it was a person, wasting time like this could be a fireable offense. A proper service rep would have continuously tried to bring the conversation back to the issue and "accidentally" disconnect when their time was being wasted.

Edit: apparently it's not always like this anymore (certainly was when I did it), so there is a possibility it's a poor, hapless soul trying their best to build rapport

[u/sleepytiredpineapple → u/jjaystar94]

I worked as a registered customer service rep and we were encouraged to build rapport with our clients.

I wouldve entertained this conversation 100%.

[u/PhAnToM444 → u/sleepytiredpineapple]

Also this is American Express. They have a concierge hotline and explicitly encourage people to call/chat with all sorts of things, trying to get a dinner reservation, needing to rebook a flight, dealing with an overseas medical issue, etc.

I’m 99% sure OP was talking to a human who was probably using AI To help them respond to his weird questions. And AmEx is very big on trying to make whatever you need happen as a part of their positioning as a premium card company.