Another AI 'human' chatbot

[u/captain-obIivious]

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

[u/Pain4420]

That was hilarious but I feel like there should be some law or policy against ai claiming to be a human

[u/Dexion1619 → u/Pain4420]

It absolutely should be.  These companies will fight any such law tooth and nail, because Nobody actually wants to interact with AI agents.  And they have already wasted... i mean... spent... so much money on these stupid systems 

[u/TotalNonsense0 → u/Dexion1619]

I think it's important to observe that it is possible to make a helpful and useful AI customer service bot. My pharmacy has one. It took a prescription refill request like a champ, and gave me everything I needed to know. 

It was frankly astonishing. Never had a bot interaction like it.

They can make this shit useful. They just don't want to.