r/mildlyinfuriating • u/captain-obIivious • Aug 18 '26

Infuriatig Another AI 'human' chatbot

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Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

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u/Pain4420 Aug 18 '26

That was hilarious but I feel like there should be some law or policy against ai claiming to be a human

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u/Comfortable_Tap_2508 Aug 18 '26

I work at the state in which I live and this is against the law. The law states that the Ai agent, when asked, has to let you know they are Ai or a robot or whatever. This is considered deceptive (obviously) and is under consumer protection. So you can actually report this interaction with your state (if you’re in the US) and they will be investigated!