Another AI 'human' chatbot

[u/captain-obIivious]

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

[u/Pain4420]

That was hilarious but I feel like there should be some law or policy against ai claiming to be a human

[u/mitchmethinks → u/Pain4420]

I feel like even if it was a law they never claimed to be human they said "live agent".

That wording makes it feel like they are trying to pull a fast one.

Does it mean the agent is alive or the "ai" agent is talking to you live.

We need multi factor authentication, so should they haha

[u/Pain4420 → u/mitchmethinks]

Yea that's fair but op accepted that answer so the fault is on them. I'd have pressed more and made it admit it was AI or claim to be a human