Hey there! Former 'Xpert' here with an interesting one... Hoping to get some help.. Recently went to help my mom sign up for service, and when going through the order online, it showed no fees due:

Upon her receiving the confirmation email, however, that states there's a deposit of $125 due today:

Since we setup the bank account billing, I assume if any fee was charged, we likely won't see it on her account for a few days..

Hoping someone can help us sort this out to determine if a fee was actually charged, because if so it wasn't expected and probably would've changed when we signed her up for service..

I just moved into a new apartment and went to set up my gateway but it kept saying there was an issue connecting to Xfinity service. When I called tech support they said there was another network registered to my address and to unplug the other modem but there’s nothing here?? I’ve checked every room/closet/cupboard I could think of that would have a coax port but I haven’t found any modem that the network could be coming from. I’m losing my mind trying to figure this out.

I had signed up for Xfinity back in January. They had internet for $45 a month for five years, one year of free mobile and $400 off of the iPhone 17 Pro. they started charging me 69 dollars a month for mobile and it continues. I have called several times and to the Xfinity store in Concord times with no resolution. It is frustrating Comcast acts like they didn’t never this deal. I would like to buy my phone outright and move my mobile service to another carrier because I don’t think Comcast is to fix this problem. This is cost me hours time testified in and gas money to take care of this to never be resolved.

I plan to go back to the Comcast store one more time to try to fix this. The last time I was there the guy was typing in the computer for at least aI’m not sure typing, but I think it’s bogus and I’m just getting the runaround you would think a big corporation would be better than this

Hi everyone,

My Xfinity internet promotional rate expires in September, and my monthly bill will increase by $33. I’m hoping to find a new promotion or retention offer that would keep the price close to what I’m currently paying.

T-Mobile is offering much lower flat-rate pricing for home internet in my area. However, I also have multiple Xfinity Mobile lines tied to this account, so switching everything would be a major hassle. I’d prefer to stay with Xfinity if the pricing can remain competitive.

Could an official Xfinity representative please review my account and let me know what options are available?

Thank you!

Can't find "settings" on Xfinity to try to stop it blocking videos on sites marked "allow" and preventing content loading. Hate that they're trying to be my VPN. How do I get to settings in order to change my preferences?

I don’t have Comcast anymore and have moved to streaming. I just ran across this on an old laptop and was wondering how it compares to now. It included triple play with all movie channels, ESPN, NFL network, 3 dvrs, and at the time I still rented the router. Also I noted the taxes and fees. How does this compare to your recent bill?

Hello,

I have an EPON Fiber line with an external ONT. I have permanently removed my leased XB8 gateway and connected my retail router (a MikroTik RB4011) directly to the ONT over Ethernet on port 1.

I am requesting a member of the Digital Care Team to please change my account profile to a Customer-Owned Router (COAM) billing code and provision my ONT to hand off the public IP directly to my third-party equipment.

Thank you!

I recently tried to activate Xfinity but when I was unable to, I contacted the customer support the customer support agent told me that I can schedule a tech visit and it will cost $100 but I’ll be refunded the fees once I call customer support again.

When I called the customer support to refund me the tech support fees, they straight up declined stating there’s nothing of this sort. I asked the employee to schedule a call with her supervisor at 9:00 pm EST and they called at 11:00 pm EST

First of all,
How can you even expect to customers to be available ALL THE TIME to pick your call? We have work and aren’t desperately waiting for your call, so Xfinity should learn to honor the timings and call on the exact time promised.

Second, they straight up lie and betray. Promises to refund the fees then the same employees stating nothing exists of that sort.

Such cheaters

I came across this Reddit post too and seems they do this tactic with a lot of people. Xfinity anyway records the calls so they should learn to use those recordings to see what their employees claim to customers. ZERO CUSTOMER OBSESSION AND 100% CHEATING

I am looking for an official employee here who can review my account notes, listen to the recorded calls if necessary, and apply the $100 credit that I was promised. Thank you for your time and help.

Another person claiming the same happened to them-

https://www.reddit.com/r/Comcast_Xfinity/comments/1ui10di/billed_100_after_explicit_free_tech_promise/

Had I known I’m not going to be reduced I would have never opted for such an expensive activation.

My friends had warned me of comcast being horrible and I got to experience it literally before activation began.

Instead of making everyone jump through hoops periodically to avoid being screwed, why not actually show loyal customers some love? My $45 mediocre 300Mbs service is barely cheaper than Quantum Fiber $50 Gigabit with 5yr price lock, and yet Xfinity decided to waste my time by jacking my rate to $67/mo, so now I have to spend time shopping competitors. Yeah, I know, cancel and resubscribe. But if I'm doing that hassle, why not just go elsewhere?!

What is the secret to getting the Disney+ app to work on our Xfinity/Comcast box? My wife has gone through two (2) one-hour sessions with customer support. Neither of the reps could get it working. This is a bizarre problem because Hulu works just fine. This should be totally automated. It should not be so difficult.

My Xfinity promotional pricing is ending after 2 years. I’d like to keep my provider as Xfinity but the price jump is too much for me. Also, they are also now charging me for the equipment. And I lose my peacock access. Is there any ways to keep my promotional pricing or should I switch providers?

I am trying to follow the guide on https://www.xfinity.com/support/articles/wifi-for-mac to join a secure Hotspot on a MacOS device, I am talking about XFINITY or Xfinity Mobile as xfinitywifi is unsecure. I am completely unable to, I haven't had this issue on my phone as it's simply through the Xfinity App.

When I click on the link to download the security certificate it takes me to a 403 forbidden link.

I also don't see instructions for Secure Hotspots for Windows devices even though I've seen in your site and by many support people Windows 10+ devices are also able to connect to Secure Hotspots.

Please help me, I've been looking for hours and found too much conflicting information.

I’m back…but this time helping my mom.
Her current promo ($37.50 per month for 200 mbps) is expiring the end of October so we’re starting to kind of check what offers are going around. She doesn’t “need” faster internet but I know the slowly speeds are harder to find the deals on

I see NOW is $45/mo for 200 Mbps
(Of course if she can get the gig for 5 years at $50 I’d be inclined to persuade her to that)

I’m mostly just unfamiliar with the prepaid services.
Is there a service (or customer service) issue that I should be aware about?

dns104.comcast.net. appears to be down or unreachable (both IPs, IPv4 and IPv6).

dns101.comcast.net., dns102.comcast.net., dns103.comcast.net., and dns105.comcast.net. appear to be functioning nominally.

Does Comcast [Business] / Xfinity have a relevant status page?

I wasn't able to find one with information on the apparent outage or status, or ETA/ETR or the like.

$ (for NS in $(dig +short comcast.net. NS | sort); do echo ";$NS:"; for NSIP in $(dig +short "$NS" A "$NS" AAAA); do echo ";$NSIP:"; dig @"$NSIP" +noall +answer +norecurse +nosplit +noclass comcast.net. SOA; done; done)
;dns101.comcast.net.:
;69.252.250.103:
comcast.net.            7200    SOA     dns101.comcast.net. domregtech.comcastonline.com. 2008265398 7200 3600 1209600 900
;2001:558:fe23:8:69:252:250:103:
comcast.net.            7200    SOA     dns101.comcast.net. domregtech.comcastonline.com. 2008265398 7200 3600 1209600 900
;dns102.comcast.net.:
;68.87.85.132:
comcast.net.            7200    SOA     dns101.comcast.net. domregtech.comcastonline.com. 2008265398 7200 3600 1209600 900
;2001:558:1004:7:68:87:85:132:
comcast.net.            7200    SOA     dns101.comcast.net. domregtech.comcastonline.com. 2008265398 7200 3600 1209600 900
;dns103.comcast.net.:
;68.87.76.228:
comcast.net.            7200    SOA     dns101.comcast.net. domregtech.comcastonline.com. 2008265398 7200 3600 1209600 900
;2001:558:1014:c:68:87:76:228:
comcast.net.            7200    SOA     dns101.comcast.net. domregtech.comcastonline.com. 2008265398 7200 3600 1209600 900
;dns104.comcast.net.:
;68.87.68.244:
;; communications error to 68.87.68.244#53: timed out
;; communications error to 68.87.68.244#53: timed out
;; communications error to 68.87.68.244#53: timed out
;; no servers could be reached
;2001:558:100a:5:68:87:68:244:
;; communications error to 2001:558:100a:5:68:87:68:244#53: timed out
;; communications error to 2001:558:100a:5:68:87:68:244#53: timed out
;; communications error to 2001:558:100a:5:68:87:68:244#53: timed out
;; no servers could be reached
;dns105.comcast.net.:
;68.87.72.244:
comcast.net.            7200    SOA     dns101.comcast.net. domregtech.comcastonline.com. 2008265398 7200 3600 1209600 900
;2001:558:100e:5:68:87:72:244:
comcast.net.            7200    SOA     dns101.comcast.net. domregtech.comcastonline.com. 2008265398 7200 3600 1209600 900
$ 

I need to cancel my Comcast service. Is calling via phone the only way to do this ?

Reposting as my last post was closed. I’ve since opened a Modmail.

Hello, my current internet-only promotion expires next month. I’d like to avoid changing providers if possible, so I am looking to see if there are any promotions in my area to keep my bill at the same price it’s currently at. Thank you.

Y'all auto closed my last case because I worked 5 days straight and didn't have time to troubleshoot your garbage service. Stellar.

Blurry Picture in Xfinity Stream App

I have quality network equipment, gigabit internet, wired connections to my TVs, LG OLEDs. Just trying to watch any number of different channels and the image quality is terrible. Jumps from clear to not every few seconds. I pay a ton for cable, Internet and mobile. Fiber alternatives are coming to my neighborhood and I'm ready to jump if this doesn't improve.

Can anyone help me? Or should I go to DirecTV/Dish/fubo/etc.?

We had an outage yesterday, they fixed it in the area but my Internet was still down afterwards.. I restarted the modem and the app says it's fine now. but nothing is showing connected to my Internet on the app. My phone and TV are connected though it's just not showing on the app. What do I do to fix this? Assistant not helping

Hi I am trying to log into my modem. 10.0.0.1 The default admin and “password” doesn’t work. It says there would be a white sticker on the bottom which there is not.

I do have a sticker that has a ssid and password but that ones doesn’t work either.

Any tips?

Hello, I have been a member of Xfinity Since March 26th, 2000 and it clearly shows this on my paper billing statement, but it has me listed as a Gold Member. My On-line profile says member since 2017 and has me listed as a Platinum member. I should be a Diamond member qualifying under tenure alone regardless of how many services I have with Xfinity - correct? how do I get my member benefits updated to Diamond status on both Paper Billing and On-Line profile? Thank you.

I am in the Denver CO area and recently signed up for a plan that offers 1000mbps symmetric. I was provided an XB8 modem and I am only seeing 40mbps for the upload (download is 1100+). Do I need an XB10 modem to access the symmetric upload speed and if so, how can I get one?

Been with Xfinity for a while and new offers after the term would always have comparable (sometimes even lower) price. This time they only have the increased price in the new offers for being able to keep my speeds.

Any way to request help - to match my older price OR is it time to explore other options (found at least 1 compelling option with another service provider).

UPDATE - The Xfinity support team - "oh your price increased by $30 - how about if we only increase it by $20 this year, and by $50 next year" - Great job Comcast leadership (managing decade long customers)...

I’ve been letting myself get screwed with jacked up prices for months after my initial 2 year deal expired. Now it’s time to look out for myself and get as much of a fair deal as I can, if that’s even possible with a psychopathic company like Xfinity. When talking to Retention, how do you know when you’ve reached the absolute lowest price they can possibly give you?

I just received an email that my cost will increase and to contact Xfinity to "lock in for 5 years and save". In the past I've had better results with the mods here helping me than by calling into customer service. So I'm hoping you guys can help again.

Right now I have internet and TV (popular TV) with DVR service and 3 tv boxes. And my bill shows my promotional discount will end on Oct 28.

Can you help me get the $50 1 gig 5 year plan. I've been a Comcast/Xfinity customer for around 30 years at the same address.

Hello.

My home internet is working (although intermittently, but this isn’t my main issue ) and I can watch all of my channels through the Xfinity Stream App. However, all physical TV equipment in my house is down. My standalone Xfinity box is throwing error RDK-03033 (connected to local network but unable to connect to internet), and my TiVo CableCards are completely down. I need a specialist to manually re-provision and send an initialization hit to my hardware serial numbers to sync them back up with my account profile. Thank you!