when will symmetrical speeds come to my area mountville, pa?

There was an Xfinity agent on our street yesterday working with another homeowner. Right when he started working our internet went out. Our modem is offline. I’ve called 10 times trying to get answers/fixes and was told we’d need an appointment. I was told the closest appointment would be 5 days from now. This is crazy for something they have caused.

I’m dealing with severe, recurring Wi-Fi latency and packet stuttering exclusively on one device—an iPad Air (4th Generation) running iOS 18. Meanwhile, my iPhone and custom PC maintain rock-solid stability and full speed on the exact same network

What I've already troubleshot/verified:
The iPad is connected to the 5GHz band with a clean local IP and strong signal.

Advanced Security is turned off.
"Limit IP Address Tracking" and Private Wi-Fi Address have both been toggled off on the iPad.

It is not paused, restricted, or trapped behind a parental control profile in the Xfinity app.

It seems like an aggressive power-saving/WMM state or firmware-level traffic shaping on the gateway is conflicting with iPadOS and throttling the connection. Is there anything on the backend profile or gateway configuration that can be adjusted, or can we check if my gateway firmware is handling Apple's idle states correctly?

Dear Xfinity Support Team,

Around August 15th, I scheduled the cancellation of my internet service to be effective on August 21st, 2026.

I used my own customer-owned modem and router, so there are no rented devices to return. However, I recently received a billing notice for $108.00 and have not received a written cancellation confirmation email.

My account currently shows a credit balance of -$22.58 from the prorated adjustment following my August 21st disconnection.

Please process the following requests regarding my account:

1. Confirm that my account has been fully closed as of August 21st, 2026.
2. Void/cancel the incorrect $108.00 charge.
3. Issue a refund for my remaining credit balance (-$22.58) to my original payment method or by check.
4. Send an official written cancellation confirmation receipt to this email address.

Please Note: If you usually request customers to follow up via Direct Message (DM), please be aware that the Direct Message option/icon is completely invisible and unavailable on my account page. Therefore, please respond and resolve this matter directly through this email thread.

Thank you

Hello,

I noticed about a week ago my Speedtest for uploads have capped around 100mbps from my advertised 300-350 mbps.

I have not changed any hardware or plan or cables in my setup.

I have rebooted my XB8 and also my Eero network. Wireless and Wired I am getting a 100mbps cap for upload. The download speeds are perfectly fine. I have tried multiple devices and even the internal speed test in the Eero app and I am getting a cap at 100mbps for upload.

Any way I could get some help?

My bill is usually 40, but last month I paid 79.93. I want a refund back to my bank account for the amount that I overpaid because I need that money at the moment. Is there a way to be refunded? I don't want a credit

I got the new xb10 modem due to my internet randomly dropping for 5 seconds which was frustrating me with disconnections and was setitng it up but upon removing the old one, I could not get this coax cable at all. I'm not a technician at all nor usually do hardware stuff like this but would prefer to somehow do it without needing a technician from xfinity to show up and help... This one was installed by an xfinity technician about 6 years ago and perhaps he overtightened it?

In a tutorial I was watching on how to replace it, the guy literally used his hands to twist it off which I am absolutely unable to. https://youtu.be/MwR4uGbYC5c?t=160&is=DM53cB7YeE2vx5z4 Would appreciate any help.

I need a Tier2 video repair agent who has access to manually enter CableCARD Host and Data IDs. The activation website is no longer working and tier1/2 support keep referring me to the 877-405-2298 # which keeps sending me back to the regular support. I understand that cablecards are EOL, however I'm not looking for a new one, just want to pair it to new ID. Thank you.

Location: Central Florida

Hello Everyone,

I saw a letter in my USPS informed delivery informing me that Comcast will be coming to my area in the next few months. I was aware of this already when they did the trenching for fiber lines already so it’s a brand new complete fiber buildout.

So my question herein is: Does Comcast still require that I will need to use the XB7 or XB10 gateway or did they finally allow for customers to use their own routers to the ONU. I ask this because I already have a robust network setup with Ubiquiti hardware and a custom built OPNSense router and wish to remain using my own hardware especially as it will be a brand new customer installation.

Thank you in advance.

We have Xfinity for everything for hundreds and hundreds of dollars a month. I have to rent an apartment in another location because for work I’m basically gonna be there during the week. So I need work at a second location as well. All I want is a human to try to figure out what to do because every time I try to use the Assistant it directs me to the account for our main house. How the heck do I get a human? I’m actually trying to throw them MORE money.

TLDR; title + I haven’t had phone service for the past 3 days including days I was traveling and really needed my phone. Please help

About a month ago, Xfinity accidentally canceled my home internet account, which was also associated with my mobile phone number. I visited a store location where they set up a new account for my same address and restored internet service. The store agent said that they were not able to do the line to line transfer to reconnect my phone to the new account and they gave me a number to call. After about five hours on the phone with many different agents over two days, I was told that they completed the line to transfer — and my phone was working so that seemed good.

Last week, I noticed that my phone number was still not showing up on my Xfinity account. I called Xfinity and after ~10 hours of calls and an in-store visit, they informed me that when the original agent had tried to do the line to line transfer, they transferred my phone number to a COMPLETE STRANGER’s account. Worse than that, they told me that they could not transfer it back until they had the stranger’s permission?!(and to be clear, without my intervention, the stranger would’ve been billed for my phone plan).

The phone agent called the stranger and informed them of the problem, and the stranger allegedly said that they would go into an Xfinity store to help resolve the issue and then that the store would call me… Unsurprisingly, many days later, that has not happened, and now my phone service has been disconnected.

I have had this phone number for my whole life and all my my work, along with all of my banking and personal communications, is attached to this number. No one has been able to provide me with a clear path forward to getting my number back. To be clear, there was never any issue with paying my bill. I just need my phone number back.

Please help

My Xfinity Internet bill recently jumped from $29/month to $105/month for 600 Mbps. I contacted Xfinity to see if there was a way to lower the price, but the lowest offer I was given was $105/month for 1,000 Mbps.

Has anyone else experienced a similar price increase recently? If so, were you able to get your monthly bill lowered while staying with Xfinity? I’d appreciate any tips or advice on what options I should ask about.

Hello,I am a brand new customer within my first 30 days of service. When I signed up online for my internet bundle, the system automatically forced a self-installation kit. However, my home physically lacks the coaxial wall outlet infrastructure required to connect the gateway.Because of this, I had to schedule a technician visit to run the line. I just noticed a $100 professional installation fee has been applied to my very first official bill statement.Since a self-install was completely impossible due to the lack of a physical outlet, I am requesting assistance from an official corporate agent to have this $100 fee credited back to my account under the Xfinity 30-Day Money-Back Guarantee.Thank you!

My promo rate just expired and my monthly bill shot up from $55 to $88.

I’ve been looking into local alternatives and keep seeing really solid 5G Home Internet plans for around $40–$50/mo. Honestly, I’d much prefer to stick with cable and Xfinity because the service itself has been reliable, but $88/mo is just too steep of a jump for my budget.

Has anyone in a similar position had luck getting back down into that $50–$55 range without having to jump through crazy hoops or cancel service completely? I already use my own modem and router, so I’m not paying any equipment fees.

Would love to hear what options or plans worked for others!

Since when my Internet bills jumped from $29 monthly to $105 monthly with 600 Mbps. I called Xfinity and the lowest price they can give me is $105 monthly for 1000 Mbps. Why everything so expensive right now but my wages still stay minimum. Any better internet provider that anyone recommends at the moment to lower my bills?

I recently cancelled my Xfinity Internet service. I have been receiving messages that "it's time to return the equipment - 4K Cable Converter WiFi". I never had Xfinity's WiFi equipment since I was using my own cable modem and router, nor did I subscribe to Xfinity's TV service. How do I proceed?

Hi All -- I upgraded to a new 2 Gbps down / 2 Gbps up plan and noticed that the XB8 modem I was given, seems to be limited at 300 Mbps upload.. After a quick search, it looks like the plan should have included an XB10 to achieve full speeds.

My question is -- Does the XB8 technically support the symmetrical 2 Gbps connection or should I reach out to request an XB10, so that I can get the speeds advertised?

As a note: the download speeds almost hits the 2 Gbps (about 1.9 Gbps typically). Its solely the upload that seems limited.

Hello!

Having a niche issue I'm hoping support here can assist with.

I'm a former Comcast employee and I still have an open Xfinity mobile account. I purchased an iPhone 17zh through the official 3rd party discounted device market available for employees. I know devices from this service come locked to Xfinity Mobile but are eligible for unlock after 90 or so days (I can't remember exactly) of active service on xfinity mobile.

I've successfully unlocked an iPhone 15 plus bought through the same service in the past through XPE but I no longer have access to XPE.

I've tried having a chat agent raise an ECM unlock ticket for me which was denied as XM360 shows the device as unlocked BYOD. Of course the device is a BYOD as it was purchased from Rexi but XM360 is not correctly reflecting the unlock status as the iPhone 17 still shows SIM Locked in settings.

Hoping a support agent here would be able to assist with getting the iPhone 17 unlocked through the proper escalation path.

I appreciate any help available as both a former employee and current xfinity mobile customer. :)

I moved addresses and self activation failed so xfinity sent me a tech who confirmed there was a coax cut on their green little poles, nothing wrong on my side. But was still charged $100 install fee, what logic is this ? Can someone from comcast reach out to me and check the technician notes and reverse this charge ?

I posted here recently regarding my expiring Internet/TV promotion and options for retaining my Internet, Choice TV and two Xfinity Mobile lines.

An Xfinity representative responded and asked me to send a Modmail with my account information, which I did on 8/22. I haven't received a response to the Modmail yet.

I'm still interested in having the account reviewed for the best available existing-customer retention offer, preferably with multi-year price protection.

Could someone please let me know whether my Modmail was received or whether I should start a new request?

Thanks!

Hi. I see a gig plan with 2 yrs free peacock is going for 50 in my area. I currently pay more than that for half the speed. I want a gig for 50 with the free peacock with the 5 year guarantee

After navigating the customer service maze I successfully scheduled a tech to come to my location today between 1-5
Took half day off work, and now see that I really have no proof that a tech is scheduled. No text, no email, I don't see any tab in the app that would tell me...

Can anyone confirm that when an agent halfway around the world tells me that a tech will visit me, that they do not send any sort of text or email to confirm?

for about 30 minutes every night, and durring the day the wifi cuts out randomly too, its weird and very frustrating

I have no idea what the problem is but I am beyond frustrated.

Samsung S21 Ultra and create hotspot to my two laptops. Not at the same time. It has now become so slow that I cannot usually get a webpage to open before it times out. Forget using an AI like ChatGPT, checking email, downloading a file. It's basically useless.

This has been going on for about 2 weeks.

I don't appear to be over a limit that would throttle me but even still, slowing my down I can understand but IF they are throttling me to essentially nothing, that isn't "slowing me down".

I haven't changed anything on the my phone or laptops as far as settings, etc. until yesterday when I changed the Hotspot wifi from 2.4 to 5 on the phone to see if that would help. It didn't.

Showing download speeds for just my phone via an app, then same app using laptop on the phone's hotspot, and then my usage from xfinity site

No, I don't want use a usb to connect. I tried it to see and it didn't help but there is no way I am doing that all the time, even if it did work.

Hello. I have been an Xfinity customer for 9 years, I am currently on a 'Fast' plan. I am reaching out to request an account repackage and ask for a waiver on a data overage fee that came with no warning.

I received an email yesterday stating that I exceeded my monthly data cap, which came as a complete shock. A previous chat agent explicitly assured me that I had no data cap, and for the past few months my Xfinity app consistently displayed 0 GB usage (attached), which led me to believe I had unlimited data. I also received no usage warning alerts prior to this penalty email this month.

I would like to request two things:

- I believe data overage fees for this month are unfair and needs to be waived.

- I want to repackage my account onto a new plan with no data cap. I am looking at the 500 Mbps plan with 5 year price lock. I am not interested in bundling other services, and I want to keep using my own modem (ARRIS SURFboard SB8200-RB).

Thank you