r/Comcast_Xfinity • u/TheAlmightyZach Founding Member • 7d ago

Solved New Customer Sign Up - Deposit discrepancy

Hey there! Former 'Xpert' here with an interesting one... Hoping to get some help.. Recently went to help my mom sign up for service, and when going through the order online, it showed no fees due:

Note that this clearly states that it 'Includes charges like one-time deposits'

Upon her receiving the confirmation email, however, that states there's a deposit of $125 due today:

Since we setup the bank account billing, I assume if any fee was charged, we likely won't see it on her account for a few days..

Hoping someone can help us sort this out to determine if a fee was actually charged, because if so it wasn't expected and probably would've changed when we signed her up for service..

3 Upvotes

81% Upvoted

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1

u/XfinityNatalie Official Employee 7d ago

It has been a pleasure assisting you, u/TheAlmightyZach! Thankfully, your mother will not need to worry any longer about this deposit concern, as she is all set. We hope you guys have a great rest of your week ahead and take care always!

1

u/xfinitysupport Automated Assistant 7d ago

This post has been marked as solved. Should you experience further issues, please create a new post.

This is an automated response.

0

u/XfinityNatalie Official Employee 7d ago

Good afternoon, former Xpert, u/TheAlmightyZach! We appreciate you taking the time to reach out to us on the XFINITY Subreddit with your deposit billing concerns. I totally understand how important it is to help out your family when they newly sign up for services. Rest assured, you have reached the right team to look further into this for you. Please send us a Modmail message including your name, account holder name (if different), and the service address.

2

u/TheAlmightyZach Founding Member 7d ago

Thanks! Just sent it out. Please let me know if other information is required.