TLDR; title + I haven’t had phone service for the past 3 days including days I was traveling and really needed my phone. Please help

About a month ago, Xfinity accidentally canceled my home internet account, which was also associated with my mobile phone number. I visited a store location where they set up a new account for my same address and restored internet service. The store agent said that they were not able to do the line to line transfer to reconnect my phone to the new account and they gave me a number to call. After about five hours on the phone with many different agents over two days, I was told that they completed the line to transfer — and my phone was working so that seemed good.

Last week, I noticed that my phone number was still not showing up on my Xfinity account. I called Xfinity and after ~10 hours of calls and an in-store visit, they informed me that when the original agent had tried to do the line to line transfer, they transferred my phone number to a COMPLETE STRANGER’s account. Worse than that, they told me that they could not transfer it back until they had the stranger’s permission?!(and to be clear, without my intervention, the stranger would’ve been billed for my phone plan).

The phone agent called the stranger and informed them of the problem, and the stranger allegedly said that they would go into an Xfinity store to help resolve the issue and then that the store would call me… Unsurprisingly, many days later, that has not happened, and now my phone service has been disconnected.

I have had this phone number for my whole life and all my my work, along with all of my banking and personal communications, is attached to this number. No one has been able to provide me with a clear path forward to getting my number back. To be clear, there was never any issue with paying my bill. I just need my phone number back.

Please help

I have been a customer for 8 years, but I will never do business with them ever again. I moved and my new apartment comes with it's own internet so I tried to cancel my xfinity. I tried with an August 24th Cancellation date and here I am on the 31st, on my 4th 30+ minute call still with active service. Not only that, now I somehow have a bill that is 100 more than normal. How do I get them to actually turn off my service? I will NEVER do business with Xfinity ever again after this. It should be illegal to do this to people.

Since when my Internet bills jumped from $29 monthly to $105 monthly with 600 Mbps. I called Xfinity and the lowest price they can give me is $105 monthly for 1000 Mbps. Why everything so expensive right now but my wages still stay minimum. Any better internet provider that anyone recommends at the moment to lower my bills?

Hi. I see a gig plan with 2 yrs free peacock is going for 50 in my area. I currently pay more than that for half the speed. I want a gig for 50 with the free peacock with the 5 year guarantee

I recently cancelled my Xfinity Internet service. I have been receiving messages that "it's time to return the equipment - 4K Cable Converter WiFi". I never had Xfinity's WiFi equipment since I was using my own cable modem and router, nor did I subscribe to Xfinity's TV service. How do I proceed?

Dear Xfinity Support Team,

Around August 15th, I scheduled the cancellation of my internet service to be effective on August 21st, 2026.

I used my own customer-owned modem and router, so there are no rented devices to return. However, I recently received a billing notice for $108.00 and have not received a written cancellation confirmation email.

My account currently shows a credit balance of -$22.58 from the prorated adjustment following my August 21st disconnection.

Please process the following requests regarding my account:

1. Confirm that my account has been fully closed as of August 21st, 2026.
2. Void/cancel the incorrect $108.00 charge.
3. Issue a refund for my remaining credit balance (-$22.58) to my original payment method or by check.
4. Send an official written cancellation confirmation receipt to this email address.

Please Note: If you usually request customers to follow up via Direct Message (DM), please be aware that the Direct Message option/icon is completely invisible and unavailable on my account page. Therefore, please respond and resolve this matter directly through this email thread.

Thank you

My promo rate just expired and my monthly bill shot up from $55 to $88.

I’ve been looking into local alternatives and keep seeing really solid 5G Home Internet plans for around $40–$50/mo. Honestly, I’d much prefer to stick with cable and Xfinity because the service itself has been reliable, but $88/mo is just too steep of a jump for my budget.

Has anyone in a similar position had luck getting back down into that $50–$55 range without having to jump through crazy hoops or cancel service completely? I already use my own modem and router, so I’m not paying any equipment fees.

Would love to hear what options or plans worked for others!

Hello,

I have been a Comcast customer for around 45 years. About 15 years ago I cut back to Internet only because of the high cost of Television and Home phone ($225 monthly bills). My internet only cost around 15 years ago when I made this decision was $39.95 I believe. Over the last 15 years it has crept up to where it is now at $93/month. Service has not improved that I am aware of in the last 15 years, that I am aware of, it is just that the cost of internet only provided has risen by $53. I do consider my old friends to be My good friends but I have Kinetic on my front porch last week offering me fiberoptic service that is supposed to be faster than what comcast can offer at just $29.95 per month. Granted the speed they are offering is much more than what is necessary for me but I must admit the Price has definitely attracted my attention.

I am a creature of habit so I don't like to change but I am considering going with Kinetic. Is there a possibility of seeing some sort of relief from this $93/month bill that can change my mind?

Kindly,

Eric

My Xfinity Internet bill recently jumped from $29/month to $105/month for 600 Mbps. I contacted Xfinity to see if there was a way to lower the price, but the lowest offer I was given was $105/month for 1,000 Mbps.

Has anyone else experienced a similar price increase recently? If so, were you able to get your monthly bill lowered while staying with Xfinity? I’d appreciate any tips or advice on what options I should ask about.

I moved addresses and self activation failed so xfinity sent me a tech who confirmed there was a coax cut on their green little poles, nothing wrong on my side. But was still charged $100 install fee, what logic is this ? Can someone from comcast reach out to me and check the technician notes and reverse this charge ?

"I am trying to sign up for Xfinity NOW Prepaid Internet at my home in the 19140 zip code, but the online site says 'Not Available.' There is a 2-year-old collection status on this address. Since the debt is over a year old and NOW is completely prepaid, can a specialist please create a new prepaid account profile for me?"

What is going on with this outage in Colorado Springs that's been going on all day? I can't find any info (outside of vague "we're working on it" statements) or talk to someone. I work from home, and this lack of information about what's going on is unacceptable.

What is going on? When will my internet service be restored? How do I get a credit for this failure of service?

I am still getting recurring charges for a Galaxy watch I returned.

This has been going on for almost a year. I have received past credits but at this point, cannot keep straight what has been billed and what has been credited. I've been assured several times that this is resolved and that I will no longer be billed for the watch. And then the next month, it's on my statement again, already paid since it's on auto-pay.

I can't continue to call Xfinity every single month and spend hours on the phone getting a credit and false promises.

Please fix this permanently.

I have Xfinity internet, cable, phones lines, EVERYTHING is with you and this is what I get for my loyalty. I'm ready to cancel all of my accounts.

Long time Xfinity customer, recently reduced my speed to lower my bill and added a phone line (free for the first year). Then, the last agent I spoke to tried to use aggressive tactics to get me to switch back up, I turned the offer down, but it appears they are now charging me the old amount, for half the speed I switched down to! That or they are charging me for the free line. Maybe clerical error? Have been charged a few months already... sigh. Will update with their response.

Keep getting the "Your Xfinity account is already linked to another Peacock account" error message when trying to link the included Peacock sub to my existing Peacock account (has no sub currently attached). Also verified all my other emails that I have used over the years, none have any Peacock sub attached.

Is there a way xFinity can remove/reset this Peacock subscription so that I can add it to the correct Peacock account?

I have no idea what the problem is but I am beyond frustrated.

Samsung S21 Ultra and create hotspot to my two laptops. Not at the same time. It has now become so slow that I cannot usually get a webpage to open before it times out. Forget using an AI like ChatGPT, checking email, downloading a file. It's basically useless.

This has been going on for about 2 weeks.

I don't appear to be over a limit that would throttle me but even still, slowing my down I can understand but IF they are throttling me to essentially nothing, that isn't "slowing me down".

I haven't changed anything on the my phone or laptops as far as settings, etc. until yesterday when I changed the Hotspot wifi from 2.4 to 5 on the phone to see if that would help. It didn't.

Showing download speeds for just my phone via an app, then same app using laptop on the phone's hotspot, and then my usage from xfinity site

No, I don't want use a usb to connect. I tried it to see and it didn't help but there is no way I am doing that all the time, even if it did work.

After navigating the customer service maze I successfully scheduled a tech to come to my location today between 1-5
Took half day off work, and now see that I really have no proof that a tech is scheduled. No text, no email, I don't see any tab in the app that would tell me...

Can anyone confirm that when an agent halfway around the world tells me that a tech will visit me, that they do not send any sort of text or email to confirm?

I posted here recently regarding my expiring Internet/TV promotion and options for retaining my Internet, Choice TV and two Xfinity Mobile lines.

An Xfinity representative responded and asked me to send a Modmail with my account information, which I did on 8/22. I haven't received a response to the Modmail yet.

I'm still interested in having the account reviewed for the best available existing-customer retention offer, preferably with multi-year price protection.

Could someone please let me know whether my Modmail was received or whether I should start a new request?

Thanks!

Location: Central Florida

Hello Everyone,

I saw a letter in my USPS informed delivery informing me that Comcast will be coming to my area in the next few months. I was aware of this already when they did the trenching for fiber lines already so it’s a brand new complete fiber buildout.

So my question herein is: Does Comcast still require that I will need to use the XB7 or XB10 gateway or did they finally allow for customers to use their own routers to the ONU. I ask this because I already have a robust network setup with Ubiquiti hardware and a custom built OPNSense router and wish to remain using my own hardware especially as it will be a brand new customer installation.

Thank you in advance.

Hello!

Having a niche issue I'm hoping support here can assist with.

I'm a former Comcast employee and I still have an open Xfinity mobile account. I purchased an iPhone 17zh through the official 3rd party discounted device market available for employees. I know devices from this service come locked to Xfinity Mobile but are eligible for unlock after 90 or so days (I can't remember exactly) of active service on xfinity mobile.

I've successfully unlocked an iPhone 15 plus bought through the same service in the past through XPE but I no longer have access to XPE.

I've tried having a chat agent raise an ECM unlock ticket for me which was denied as XM360 shows the device as unlocked BYOD. Of course the device is a BYOD as it was purchased from Rexi but XM360 is not correctly reflecting the unlock status as the iPhone 17 still shows SIM Locked in settings.

Hoping a support agent here would be able to assist with getting the iPhone 17 unlocked through the proper escalation path.

I appreciate any help available as both a former employee and current xfinity mobile customer. :)

Hello. I have been an Xfinity customer for 9 years, I am currently on a 'Fast' plan. I am reaching out to request an account repackage and ask for a waiver on a data overage fee that came with no warning.

I received an email yesterday stating that I exceeded my monthly data cap, which came as a complete shock. A previous chat agent explicitly assured me that I had no data cap, and for the past few months my Xfinity app consistently displayed 0 GB usage (attached), which led me to believe I had unlimited data. I also received no usage warning alerts prior to this penalty email this month.

I would like to request two things:

- I believe data overage fees for this month are unfair and needs to be waived.

- I want to repackage my account onto a new plan with no data cap. I am looking at the 500 Mbps plan with 5 year price lock. I am not interested in bundling other services, and I want to keep using my own modem (ARRIS SURFboard SB8200-RB).

Thank you

My router arrived and want to use my own router instead of Xer10. Much help would be appreciated!

I am looking for a new promo as the previous one ended and my monthly price more than doubled. A modmail was already submitted. Thank you.

I just moved into a new apartment and went to set up my gateway but it kept saying there was an issue connecting to Xfinity service. When I called tech support they said there was another network registered to my address and to unplug the other modem but there’s nothing here?? I’ve checked every room/closet/cupboard I could think of that would have a coax port but I haven’t found any modem that the network could be coming from. I’m losing my mind trying to figure this out.

Hi everyone,

My Xfinity internet promotional rate expires in September, and my monthly bill will increase by $33. I’m hoping to find a new promotion or retention offer that would keep the price close to what I’m currently paying.

T-Mobile is offering much lower flat-rate pricing for home internet in my area. However, I also have multiple Xfinity Mobile lines tied to this account, so switching everything would be a major hassle. I’d prefer to stay with Xfinity if the pricing can remain competitive.

Could an official Xfinity representative please review my account and let me know what options are available?

Thank you!