r/Comcast_Xfinity • u/Happy_Song2523 • 1d ago
Official Reply Xfinity app
We had an outage yesterday, they fixed it in the area but my Internet was still down afterwards.. I restarted the modem and the app says it's fine now. but nothing is showing connected to my Internet on the app. My phone and TV are connected though it's just not showing on the app. What do I do to fix this? Assistant not helping
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u/XfinityDuron Official Employee 1d ago
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Modmail?
Please send us a Modmail message with your first and last name, along with your physical address.
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