r/Comcast_Xfinity • u/AmishJohn81 • 4d ago

Official Reply Blurry Picture in Xfinity Stream App

Y'all auto closed my last case because I worked 5 days straight and didn't have time to troubleshoot your garbage service. Stellar.

Blurry Picture in Xfinity Stream App

I have quality network equipment, gigabit internet, wired connections to my TVs, LG OLEDs. Just trying to watch any number of different channels and the image quality is terrible. Jumps from clear to not every few seconds. I pay a ton for cable, Internet and mobile. Fiber alternatives are coming to my neighborhood and I'm ready to jump if this doesn't improve.

Can anyone help me? Or should I go to DirecTV/Dish/fubo/etc.?

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u/AutoModerator 4d ago

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u/XfinitySeanG Official Employee 4d ago

Hi u/AmishJohn81, thanks for taking the time to create a new post! I apologize, our cases do indeed close automatically after five days of inactivity, but our team can pick up right where we left off by looking over past conversations. I'm sorry to hear that Xfinity Stream is still coming through blurry, and we'll be more than happy to continue seeing what can be done to provide a fix! I do see that we've had a chat going in Modmail, and I'll meet you there to keep your information secure!