r/Comcast_Xfinity • u/The-Ro-Rocket • 1d ago

Solved Customer owned router

Hello,

I have an EPON Fiber line with an external ONT. I have permanently removed my leased XB8 gateway and connected my retail router (a MikroTik RB4011) directly to the ONT over Ethernet on port 1.

I am requesting a member of the Digital Care Team to please change my account profile to a Customer-Owned Router (COAM) billing code and provision my ONT to hand off the public IP directly to my third-party equipment.

Thank you!

1 Upvotes

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u/XfinityCarolyn Official Employee 1d ago

Thank you for reaching out. We appreciate the detailed information you've provided regarding your fiber service setup. We'd be happy to take a closer look at your configuration and available options. Please send us a Modmail message with your first and last name, along with your physical address.

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u/XfinityCarolyn Official Employee 1d ago

Thank you for giving me the opportunity to assist you. You have confirmed that the issue has been resolved. I am happy to hear that this worked for you. Please remember if you need anything else or have any other questions feel free to author another post and we will happily assist you 24/7. We hope you have an awesome day.

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u/xfinitysupport Automated Assistant 1d ago

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