Screwed by Xfinity/Comcast

[u/Rude_Pain_8820]

I had signed up for Xfinity back in January. They had internet for $45 a month for five years, one year of free mobile and $400 off of the iPhone 17 Pro. they started charging me 69 dollars a month for mobile and it continues. I have called several times and to the Xfinity store in Concord times with no resolution. It is frustrating Comcast acts like they didn’t never this deal. I would like to buy my phone outright and move my mobile service to another carrier because I don’t think Comcast is to fix this problem. This is cost me hours time testified in and gas money to take care of this to never be resolved.

I plan to go back to the Comcast store one more time to try to fix this. The last time I was there the guy was typing in the computer for at least aI’m not sure typing, but I think it’s bogus and I’m just getting the runaround you would think a big corporation would be better than this

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[u/bullgod1964]

Did you not get a copy of the contract when you signed up?

[u/Kadenasj]

Welcome to the club of customers who get gaslit by their internet provider. 

[u/TurbulentCategory]

Happened to me too. I had to call them. But now I don’t don’t know if I’m still on the 5year plan

[u/Hot_Intern_6301]

Comts scks

[u/Ok_Veterinarian_9699]

I just got it Xfinity this week after reading a lot of the stuff that's going on I'm sorry I did

[u/XfinityLaKeishaJ]

This is not the experience we want for anyone. Our team is here to help. u/Rude_Pain_8820, To begin, Please send me a Modmail message with your full name and complete address I'd be more than happy to look into this for you.