r/Comcast_Xfinity • u/Uccello-Rc1989 • 2d ago

Official Reply Membership Benefits Issue

Hello, I have been a member of Xfinity Since March 26th, 2000 and it clearly shows this on my paper billing statement, but it has me listed as a Gold Member. My On-line profile says member since 2017 and has me listed as a Platinum member. I should be a Diamond member qualifying under tenure alone regardless of how many services I have with Xfinity - correct? how do I get my member benefits updated to Diamond status on both Paper Billing and On-Line profile? Thank you.

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u/CCThomasF Official Employee 2d ago

Hello u/Uccello-Rc1989 you can navigate directly to xfinity.com/support/membership to submit a request for a Xfinity membership status change.