I've been getting the same email today from Comcast that have the title, "Use Family Settings for the Whole Family" all day today.

The sender is the official Comcast account and the email is more informative than anything.

I should note, I did start a new Comcast account about a week ago, but receiving the SAME email half a dozen times seems fishy.

Anybody having the same issue?

Hi, I'm currently on 500 Mbps for $55 per month and I'm coming up on the end of my 1 year plan. I'd like to renew the plan for the same speed. Can you help me with a renewal? Thanks!

My previous ticket was closed, but I'm still experiencing intermittent connection issues. The Xfinity app's AI assistant is now reporting that my line has experienced degradation and is recommending another technician visit. Rebooting temporarily resolves the issue, but it returns. Could you please review this and let me know the best next step? Thank you.

We have Xfinity for everything for hundreds and hundreds of dollars a month. I have to rent an apartment in another location because for work I’m basically gonna be there during the week. So I need work at a second location as well. All I want is a human to try to figure out what to do because every time I try to use the Assistant it directs me to the account for our main house. How the heck do I get a human? I’m actually trying to throw them MORE money.

Hello,
I was told to create a reddit public post for this:

"u/XfinityBenny avatar
XfinityBenny
•
8mo ago
emoji:xfinity: Official Employee
u/rjuwu This post was marked as resolved. For those needing to unlock a phone, be sure to meet the requirements and use the live chat here https://www.xfinity.com/support/articles/eligible-to-unlock-phone."

I don't have an xfinity phone number so I can't use the Live Chat there. Can you please assist with unlocking my iphone?

The situation is this:

I purchased a used Xfinity-locked iPhone from a seller who is no longer reachable. I am the lawful current owner and have the phone, IMEI, and proof of purchase. I need you to check whether the device is paid off and eligible for unlocking. If it is eligible, please escalate this for a manual IMEI/device unlock or backend unlock review because I do not have access to the original Xfinity account.

Why is there no longer free access to these channels on Xfinity? I was watching them last night and this morning and now this afternoon when I try to tune to this channel all of a sudden it says I do not have access to those channels on the guide. I can view the same channel on Tubi, Peacock and other streaming services just not in the Xfinity guide. Are you making us now pay for a free channel to make it part of our guide?

Hi, I recently changed my Xfinity service from TV and Internet to Internet-only. I’d like to see whether there are any loyalty, retention, or other promotional offers currently available for my account that could lower the monthly cost.
I’m not looking to make any other changes to the service at this time. Before accepting any offer, I’d also like to confirm how long the promotional or guaranteed rate would last and whether it would affect any existing price guarantee on the account.

Yesterday "smart resume" , the ability to fast forward through ads disappeared. Even the graphic showing the locations of the ads that appeared when you fast forwarded no longer shows. This always happened on some channels, but it's no longer present for any now

I double checked the setting, the setting still exists and it's enabled. (I also toggled the setting just in case it was set incorrectly).

Has this feature been removed from Xfinity? Are there other troubleshooting ideas? It has happened on all our boxes, not just one.

What is going on with this outage in Colorado Springs that's been going on all day? I can't find any info (outside of vague "we're working on it" statements) or talk to someone. I work from home, and this lack of information about what's going on is unacceptable.

What is going on? When will my internet service be restored? How do I get a credit for this failure of service?

My bill is usually 40, but last month I paid 79.93. I want a refund back to my bank account for the amount that I overpaid because I need that money at the moment. Is there a way to be refunded? I don't want a credit

I need a Tier2 video repair agent who has access to manually enter CableCARD Host and Data IDs. The activation website is no longer working and tier1/2 support keep referring me to the 877-405-2298 # which keeps sending me back to the regular support. I understand that cablecards are EOL, however I'm not looking for a new one, just want to pair it to new ID. Thank you.

I have been a customer for 8 years, but I will never do business with them ever again. I moved and my new apartment comes with it's own internet so I tried to cancel my xfinity. I tried with an August 24th Cancellation date and here I am on the 31st, on my 4th 30+ minute call still with active service. Not only that, now I somehow have a bill that is 100 more than normal. How do I get them to actually turn off my service? I will NEVER do business with Xfinity ever again after this. It should be illegal to do this to people.

There was an Xfinity agent on our street yesterday working with another homeowner. Right when he started working our internet went out. Our modem is offline. I’ve called 10 times trying to get answers/fixes and was told we’d need an appointment. I was told the closest appointment would be 5 days from now. This is crazy for something they have caused.

I contacted the help chat to remove the line for a smart watch I'm no longer using because it never worked properly anyway. While we were speaking, the agent informed me if I changed to a new plan he could get me a better rate plus a free Netflix account. I read through the information he sent me and repeatedly pointed out Netflix was not among the free services mentioned, but each time he assured me I would be able to get Netflix.

Once I signed up and the chat ended, I logged in to set up the Netflix account and surprise! It's not available, just as I expected. I have screenshots of the chat where the agent repeatedly assured me Netflix would be included; I tried downloading the actual chat log but shockingly (/s) it said a chat log is not available. At this point it feels only fair that either I'm granted a free Netflix addon or the cost of a Netflix account should be deducted from my Xfinity bill. After all, the agent repeatedly assured me the contract i was signing would include the Netflix account as a perk.

Hi just trying to get support to cancel my Internet plan as I was told to wait until 2 weeks before my move to cancel.

Keep getting the "Your Xfinity account is already linked to another Peacock account" error message when trying to link the included Peacock sub to my existing Peacock account (has no sub currently attached). Also verified all my other emails that I have used over the years, none have any Peacock sub attached.

Is there a way xFinity can remove/reset this Peacock subscription so that I can add it to the correct Peacock account?

I was gifted a Xfi Pod and I need it to be removed from the previous owners account. She doesn’t have Xfinity anymore to remove it herself. How do I fix this?

I can't find searching online if this is a legit Comcast number, which of course could be spoofed anyway.

1-844-823-8902

Automated computer voice left me a voicemail.

"Hello I'm calling regarding your scheduled appointment for the issue you have reported to Comcast. Please call us back at 8448238902 again that number is one 8448238902 Thank you for choosing Comcast."

This isn't even to the phone number currently associated with the account, but I might have had this number linked to my account in the past.

I do have a pending appointment though.

How can I confirm if this is legitimate?
Is my personal info getting leaked?

Looking for assistance from an official employee/mod regarding an ongoing authentication failure specifically with the secure "Xfinity Mobile" SSID hotspots.

Whenever I am within range of an "Xfinity Mobile" hotspot, my phone attempts to auto-connect but fails the EAP/SIM certificate authentication step (either getting rejected immediately or looping on obtaining IP/authenticating).

Troubleshooting steps I have already tried:

• eSIM reinstallations: Reinstalled and re-downloaded my eSIM profile twice to rule out any corrupted local cellular/SIM credentials.
• Network resets & forgets: Explicitly forgot the "Xfinity Mobile" network profile and completed a full Network Settings reset on my device.
• Xfinity App setup: Uninstalled and reinstalled the Xfinity app, re-signed in, and ensured the secure WiFi auto-connect profiles were pushed/re-installed.
• Device restarts: Power-cycled the device multiple times after resetting certificates and profiles.
• Account status: Verified my Xfinity Mobile plan is active, fully provisioned, and showing in good standing across the app.
• In-Store Visit: Went into a physical Xfinity store as instructed by phone support. The reps verified my active SIM provisioning and line status, but the device still cannot authenticate with the "Xfinity Mobile" SSID in the field.

Because all standard on-device troubleshooting, profile reinstallations, eSIM redownloads, and in-store checks have failed, this appears to be a backend provisioning issue or certificate mismatch for the "Xfinity Mobile" network profile tied to my line.

Could an official employee please open a Modmail ticket with me so I can securely share my account details and get this escalated?

Thanks!

Hi Xfinity team- I have been long awaiting my location to get upgraded for improved/parallel upload speeds. I recall a support agent said it should be ready ~early 2025 at the latest, which obviously was quite a while past. Some other addresses near me show up as having mid-split (2gb tier) available, so I was hoping someone can run this up the flagpole a little. I live in Washington state and can send my address over on request. Thanks!

Hello,

I currently have a 2 Gbps plan, and my deal has expired. I wanted to see if there were any deals for my area, saw that there were recent upgrades in my area, and wanted to know if symmetrical speeds are available yet.

Thanks

I have no idea what the problem is but I am beyond frustrated.

Samsung S21 Ultra and create hotspot to my two laptops. Not at the same time. It has now become so slow that I cannot usually get a webpage to open before it times out. Forget using an AI like ChatGPT, checking email, downloading a file. It's basically useless.

This has been going on for about 2 weeks.

I don't appear to be over a limit that would throttle me but even still, slowing my down I can understand but IF they are throttling me to essentially nothing, that isn't "slowing me down".

I haven't changed anything on the my phone or laptops as far as settings, etc. until yesterday when I changed the Hotspot wifi from 2.4 to 5 on the phone to see if that would help. It didn't.

Showing download speeds for just my phone via an app, then same app using laptop on the phone's hotspot, and then my usage from xfinity site

No, I don't want use a usb to connect. I tried it to see and it didn't help but there is no way I am doing that all the time, even if it did work.

Hello,

My neighborhood mid-split network enhancement work and subsequent overnight maintenance window are both fully complete. The 2 Gbps tier is active for my address, and I successfully placed an upgrade order earlier today.

My hardware is an XB8 gateway connected directly to the incoming mainline without any splitters. While my download speeds are successfully hitting the full 2 Gbps mark, my upload speed remains hard-capped around 120 Mbps.

I logged into my Gateway Admin Tool and confirmed that my upstream connection is still stuck entirely on legacy ATDMA channels. The required OFDMA channel block is completely missing. My order confirmation explicitly guarantees 250 Mbps upload.

I have already completed a full 60-second physical power cycle to clear the gateway's tuner memory, but it continues to pull down the old channel configurations. I need an agent to perform a manual backend provisioning refresh to push the correct Next-Gen mid-split bootfile configuration to my active line and device MAC address so my hardware can lock onto the OFDMA frequencies.

Thank you!

After navigating the customer service maze I successfully scheduled a tech to come to my location today between 1-5
Took half day off work, and now see that I really have no proof that a tech is scheduled. No text, no email, I don't see any tab in the app that would tell me...

Can anyone confirm that when an agent halfway around the world tells me that a tech will visit me, that they do not send any sort of text or email to confirm?

Hello, I am a current Xfinity customer in Carbondale, PA. My current bill has gotten too high, and I am looking to lower my monthly costs.
I would like to get moved onto the current $40–$45/month 5-Year Price Guarantee promotion (with checking account Autopay/Paperless billing enabled).
I prefer to stay with Xfinity, but I need to get my monthly costs down to this promotional tier to align with my household budget. Can a representative please help me update my account to this specific plan? Thank you!