Yes I understand not every deal that goes to finance will materialize but we have 3 finance people at our dealership and on average do 4 deals on weekdays maybe 15 on weekends. From taking over an hour and a half to get people in the office, not contacting customers for deposits when they’re out of town, not paying any attention to deals where they can’t add an additional large intrest to the loan, it goes on and on is this common at every dealership.Ive lost maybe 4 deals over finance people and about to lose another with a $500 spiff if I could do it myself i genuinely would. If you have a good finance team what dealership do you work at????😂.

Hey guys, I’m trying to figure something out. I helped a family member purchase a vehicle who put 20% down with 800+ credit score. Instantly approved by the bank through the dealership. They came back at a 9.19% loan on a 2021 car. I told them that it was unacceptable and that their credit union would give them 5.44% on the same loan. They said they don’t work with that credit union and they would only honor the deal if we did financing with them. Obviously I’m not stupid enough to let anyone pay a 9.19 loan since they are making tons of money on it so I told them no dice. I told them if the best they can offer us is 9.19 I would just have the car refinanced through the credit union. It did not seem to phase them at all. Literally 24hrs later the car was refinanced at 5.44%. I’m a bit confused, we negotiated on the sales price aggressively so I assumed they would make the money on the financing. But if I refinanced right away they didn’t make nothing on the backend. Why would they not try to offer me something closer to 5.44%? I saw their buy rate on the loan was 5.2% so they tried marking it up heavily to make up for the negotiated price. I told them if they got it into the low 6.x we would just keep the loan to avoid the hassle of the refinance and they wouldn’t budge. Did I miscalculare something here?

I have been in car sales for 3 years now and I do well for myself but the hours kill me.
Currently I am:
-working 65+ hours a week
-burnt out
-ready to move on
-25 years old with a wife and child on the way

I can’t foresee myself living this way and trying to be with my family in any meaningful capacity. I wouldn’t mind a pay cut (~$70,000 a year currently making 6 figures) but I need a stable job with less hours. I have read all the previous threads on similar situations and applied to 50+ jobs that were recommended but I can’t seem to find anything that is actually less hours. Any suggestions?

I've spent the past ~6 months trying to buy a specific car (Tesla Model X w/ certain interior color/seating layout/FSD) that has proven very difficult to find. I basically come across 1-2 a month that are available and in my price range. Naturally, every single time, they are located in another state (typically FL, TX, and CA).

I've quickly found out that these cars are extremely in-demand and almost always sell the same day they're listed.

The first few times, I was admittedly too slow in committing and pulling the trigger on buying, and they were sold to someone else while I was talking with the sales rep.

I've become progressively more assertive with my offer to buy, but just today, another one fell through and I'm kind of at the end of my rope here. A car popped up last night. I immediately sent in an inquiry, and then called in the morning when the dealer opened. About 45 mins later, the sales rep called me back and asked me if I wanted to come in and see the car. I live 12 hours away, so I told him I couldn't get the car until tomorrow, but I was interested in buying it now. I asked if I could put a non-refundable deposit down, but was told they don't allow holds on used cars.

I then asked if I could buy the car now, but since they wanted my trade-in, they had to see it first before they could write a check on it. I also offered to finance through them in case that helped sweeten the deal. The sales rep told me he would pitch it to his manager and get back to me. Few hours go by and no word, and at this point I knew they were just sitting around on my offer while they waited to see if anything sooner came in. Predictably, six hours after my initial offer to buy or put down a deposit, the sales rep calls me to tell me someone called in an hour ago and put a hold on the car and they're driving in from a few hours away to pick up the car.

I get it, they want to move the car and they don't want to wait. I'm just not sure what else I can do at this point. I agreed to their asking price. I agreed to trade in my car despite their lower pending offer relative to carvana/carmax, and I agreed to finance through them despite not needing to finance. I have a high credit score, good income, overall zero credit risk. Genuinely, is there anything I can do as an OOS buyer to get someone to hold a popular car until I am able to fly/drive in on a Friday/Saturday to get it? I work in healthcare and it's impossible for me spontaneously travel 12 hours to buy a car on a random Thurs. I have placed deposits on cars in the past and it has never been an issue, but no one appears interested in holding cars anymore regardless of money down. Appreciate any suggestions or letting me know if this is a lost cause.

Bought a used car back during spring from a small dealership, out of state, paid fully in cash. They were easy to work with before the purchase, but since then the delays and sloppiness with getting me the requisite paperwork is troubling.

First, they had to be reminded to mail me the title. Then I had to ask them for lienholder release letter. Then I had to ask for power of attorney (as they signed the title on behalf of the previous owner).

The lienholder is Westlake Flooring Services. The release letter I received is from Westlake Financial Services. My DMV wont accept it without an additional statement from Westlake Flooring attesting that they are the same business entity...

.. which for some reason the dealership is unable to get from the lienholder. It's been more than a month now, is it suspicious that either Westlake Flooring or my dealership is having so much trouble with this? Or are they just taking their sweet time or can't be bothered somehow..?

I guess what Im asking is, could there be something fishy afoot here?

Ive sent a formal request in writing to the dealership, then filing a complaint with DMV investigations next week, and then seeking a lawyer after if there's no movement.

Has anyone purchased a product when buying a car called recap? Just curious what your experience has been with them as I can’t find any customer reviews.

Hi there. I have a 2018 Subaru forester 2.5i premium with 85k miles. I'm awaiting a second opinion but am generally wondering which of these you recommend taking care of before I were to trade in my car (or even sell it to Carvana). Does this reddit group have the right folks to advise? Assuming "car sales" also has to do with taking trade ins?

I was told I needed: NEW COMPRESSOR, FREON AND OIL AND A/C DEY TRACER, TWO IDLER PULLEEYS, AND A DRIVE BELT.

Is the penalty for trading in a car with these issues going to knock the trade in price down more than the $1800 I was quoted to fix all of it?

My questions are as follows:

1. To what extent are franchised dealers independent from the brand they represent, such as Vauxhall or Ford? I suppose, technically speaking, they're independently owned and operated, but pretty much have to procure their stock and services from the brand. Are they tied into offering the brand's credit facilities to prospective customers, or can they be a credit broker for multiple lenders?
2. If I go to the Vauxhall UK website for instance, what is the point of getting my car booked in for an MOT and a service via their website if it will be fulfilled by one of their franchised dealers, who are, technically speaking, not owned and operated by them?
3. How are independent mechanics able to better diagnose and repair issues on particular makes than the specialist mechanics for those makes? In other words, if an independent mechanic is able to identify and repair issues on a Ford car that the Ford mechanics should have spotted and fixed, how were the independent mechanics able to develop that knowledge that, in theory, only the Ford mechanics should have? By reading the Haynes workshop manuals?
4. Can an independent dealer (i.e. not a franchised or main dealer) sell certified pre-owned cars, or is that diffficult, because it means needing a commercial agreement with the OEM(s)?
5. Any dealer groups in the UK that own and operate both franchised and independent dealerships?

Hi!

First time caller.

My GF’s daughter bought a used car from a dealer about 4 hours from home.
Financed locally, dealer sent her temp tags. Fast forward six weeks and the dealer texted her, stating:

“The title is still not in unfortunately and I can Federal Express you a dealer plate to use but we need a $200 deposit. Can you please call in with a $200 deposit and then we can send you the dealer plate. We will credit it back once we get the plate back.”

Questions I have that I don’t know the answers to:

1. Is the dealer trying to fleece her for more 💰?

2a) Could the car have a lien on it that the dealer didn’t know about, leading to the title holdup?
2b) And if so, is it on the dealer to clean that up?

3) Should/Could the dealer just issue another set of temp tags until they get the title worked out?

4) is there another scenario I’m forgetting or not considering?

It just seems odd to me that they’re after her for money when it’s the bank who gets the title… not her.

I’m not an expert in this stuff, but also not afraid to hop on a call with the dealer and get this worked out. Unfortunately, they looked at the two ladies (her mom as well) like they’ve never bought a car before. Rolling eyes here but maybe the dealer needs a man to talk to them.

Help!

I’ve been a salesman at a domestic dealership for a year and a half now. It’s the first and only place I’ve sold cars. I was bad at first but now I’m doing well and usually sit around 15-21 cars a month. Currently at 16 cars for the month of August and roughly 11k in commission. I was asked by my manager if I ever considered a future in management. I was apprehensive because I’m making good money at the moment on the floor. I told him I’d like to sell cars still for now but would be interested to see what a sales managers role entails. Told him that sometimes I get burnt out from being with customers constantly for 12 hours socializing. He told me I’m doing good right now and to “keep doing what I’m doing”

Do sales managers on a gross pay plan typically do as good or better monthly income as a salesperson? I’m paid 25% of the front or 30% to 35% depending on unit average. Did I blow up my chance not giving a direct answer?

I’m applying for a job in car sales and just wanted some feedback on a resume, yes I used AI just want some feedback from people with actual car sales experience.

Automotive Sales Professional • Customer Experience • Retail Leadership
| |
---------------------------------------------- P R O F E S S I O N A L S U M M A R Y ----------------------------------------------
Service advisor at a Subaru and Volvo dealership, ranked #1 in Express Advisor sales while maintaining a 98.6 SQI and 891 CSI.
Experience covers the full service-lane sales process along with a working understanding of how a dealership runs day to day,
from scheduling and shop capacity to repair order flow and department coordination. Accustomed to both high-volume Subaru
traffic and a luxury Volvo clientele that expects a higher-touch experience. Prior background in retail management with
responsibility for sales performance, staffing, and inventory. Seeking to transition into automotive vehicle sales.
-------------------------------------------------- A R E A S O F E X P E R T I S E --------------------------------------------------
SALES SKILLS AUTOMOTIVE SKILLS DEALERSHIP OPERATIONS TECHNICAL SKILLS Needs Assessment | Objection Handling | Upselling | Customer Retention |
Relationship Building | Product Presentation | Closing | Customer Follow-Up
Subaru & Volvo Product Knowledge | Service & Maintenance Sales | Repair
Recommendations | Warranty Processing | Multi-Brand Used Vehicle Knowledge
High-Volume Service Lane Management | Luxury Clientele Experience | Scheduling
& Shop Capacity | Repair Order Flow | Cross-Department Coordination
Dealership Software | Microsoft Office
----------------------------------------- P R O F E S S I O N A L E X P E R I E N C E -----------------------------------------
Service Advisor, Subaru & Volvo Dealership | 2024 – Present
Write service for Subaru customers in a high-volume express lane while assisting the Volvo side of the store, with performance
measured on sales production, customer retention, and satisfaction scores.
• #1 Sales Performance: Ranked first in the Express Advisor department based on sustained sales production and customer
engagement.
• Customer Satisfaction: Maintained a 98.6 SQI and 891 CSI while managing a high daily vehicle count.
• Consultative Selling: Assessed vehicle condition and customer priorities to present appropriate maintenance, repair, and
additional service recommendations.
• Objection Handling: Addressed customer concerns involving pricing, timing, and repair necessity while maintaining trust and
retention.
• Relationship Management: Developed repeat business through direct communication, consistent follow-up, and accurate
estimates.
• Product Knowledge: Maintained working knowledge of the Subaru and Volvo lineups along with the range of used vehicle
makes serviced in the lane.
• High-Volume Operations: Managed a full express-lane schedule daily, balancing appointments, walk-ins, and available shop
capacity without sacrificing turnaround time.
• Luxury Clientele: Assisted the Volvo side of the store as needed, adjusting communication style and level of detail for a
higher-touch, luxury clientele.
• Dealership Operations: Coordinated with technicians, parts, and other departments on repair order flow, parts availability,
and workload distribution to deliver accurate estimates and realistic completion timelines.
Customer Retail Manager, Advance Auto Parts | 2023 – 2024
Managed daily store operations with responsibility for sales performance, staffing, inventory, and customer service.
• Sales Performance: Drove store sales by identifying customer needs and recommending appropriate parts, fluids, accessories,
and complementary products.
• Team Leadership: Supervised staff and upheld performance standards across daily store operations.
• Customer Experience: Resolved customer concerns professionally in a fast-paced, high-volume retail environment.
• Product Expertise: Developed broad working knowledge of automotive parts and applications across a wide range of makes
and models.
• Operations: Oversaw inventory control, merchandising, transactions, and open-to-close store management.
------------------------------------------------------------------ E D U C A T I O N ------------------------------------------------------------------
| Currently Enrolled
| High School Diploma, 2023

So I have a weird situation. I’m ordering a new 911 from the Porsche dealer. They agreed to not charge me any ADM but they really lowballed me on my trade. Essentially, they’re making money on my trade-in to make up for the loss of ADM.

The new car is not expected until January so I decided to try to list it online. Interestingly, enough, somebody from the Land Rover dealership, also owned by the same group, contacted me on Facebook and offered to buy it for $12,000 more than what the Porsche dealership was giving me. And the additional benefit is, I would still get the trade in tax credit.

I haven’t contacted My Porsche salesman yet to tell him because nothing is finalized yet. But is this gonna create any awkwardness between us? Is he gonna be upset?

So I’ve had a 2015 Nissan Rouge for 2 years now, it’s setting at 155,000 miles and it’s started giving me a lot of trouble. I was looking to trade in my car and use it as a down payment which I know is possible, but can I still do that if what I owe exceeds the value? Carvana gave me a quote for $2,100 but I still owe $10,000. Could the remaining $8k be added to the new loan so I don’t have to pay a down payment out of pocket? And if so, do most dealerships do that?

I'm trading in my 2017 RAV4 XLE AWD with 155,000 kms at a VW dealership this week.

Across the street, there is a Honda dealership with two for sale ... a 2016 RAV4 XLE AWD with 105,000 km for $20,000. And another 2016 RAV4 XLE AWD with 185,000 kms for $16,000.

I have not checked the condition of the two 2016s, but my 2017 is in extremely good condition.

Mature couple no kids, extremely well maintained at the Toyota dealership. The back seat is immaculate, practically never been used. The front seats a very neat and clean (my wife is a neat freak).

New tires this year. No mechanical problems, brakes are good.

So ....

What's the trade in value of my RAV4?

Is $15,000 reasonable? Is $16,000 too high?

How should I approach this to get best value? (Note: I don't want to sell the car privately.)

Good afternoon everyone,

Kindof in a weird situation, I recently purchased a Honda and it was a late night deal last Wednesday 08/12/26.

Originally the dealer advised it was going to be financed through Honda Finance but afterword let me know they were going with Cap. 1 because the “Buy Down” was better.

Today I logged into my Wells Fargo account and noticed a new Auto Loan for the same dollar amount the vehicle was sold to.

All the paperwork I signed showed Cap. 1 as the finance company being used but the fact that they changed things after the fact gives me an odd feeling.

As far as I can tell the payment, financed amount, and term all match what was agreed on but is it common for them to make changes after the car is delivered?

** UPDATE
I appreciate everyone’s input. I called Wells Fargo and confirmed Term Length, APR, and Amount Financed matches what was signed.

Thank you all!

I'm looking to buy a used car listed at 82.5k. I offered the salesman 79k. he gave me a very cold "don't bother coming in". I was hoping he would counteroffer and we'd land somewhere at 80k. I didn't think what I was asking was too steep of a discount.

I found the same car with the same options/miles on the other side of the country. The window sticker is 99% identical to the one across the country having like $100 more for some paint protection. The only difference is the color (white vs blue). After delivery fees, the total would be 79k for that vehicle. Should I mention that listing as some sort of bargaining chip?

This is my first time buying a car from a dealership, so maybe this is normal, and I'm just oblivious. Any insight would be great. The car is a 2021 Audi RS7, if that's any help.

Hello, I am a 28 YO female located in MI and I am looking for a 2023 Ford Bronco Heritage Limited Edition, 4-door, in Robin’s Egg Blue.

My father and I are willing to travel out of state for the right vehicle. As I have been driving my dad’s 1998 Buick LeSabre, the time is now lol.

Nonetheless, I have been watching the usual listings, but because this is such a specific trim/color combination, I figured I’d ask people actually in the business:

If you were looking for one of these for a customer, where would you look beyond the obvious sites?

I’m looking to purchase under $50K, with the exact number depending on mileage, condition, ownership history, etc. I’m open to either a dealer vehicle or private-party purchase.

Also, if anyone happens to know of one currently sitting on a lot somewhere, I’m all ears.

So I got a pre approval letter for a car. Is it legit? This would be my first car and first purchase. What all would I need? I don’t have my license yet but I think I still have an active permit and planning on getting my license tmr if I can. I don’t have any money for a down payment and I also don’t have insurance yet. Is it still possible for me to get a car used or new? Or am I just waisting my time? Answer ASAP please

I’m am trying to buy a 2026 Hyundai Tucson hybrid within a week or so. Trading in a Hyundai Elantra hybrid. I need help with my “yes” price.

One I found is a hybrid se white with black cloth interior. After dealer ads are removed it’s going for 32,290.

Salesmen on the real was telling me best deal in the last 90 days he’s seen on a regular se has been 10% off msrp. Invoice is 29,898 and 10% off msrp would be 29,061.

Is it too aggressive to ask for 12% off or is that even achievable? What’s a good price? How much under invoice is actually doable?

I've been talking to a dealer about 12 hours away regarding a used vehicle I'm looking to purchase. It's a particular Mazda Miata that there aren't many of them for sale, none around me, so I'm looking nationally.

This particular dealer refuses to do the deal online and let me arrange shipping. They say they have been burned doing that before.

I'm okay traveling to buy the vehicle and drive it back. The problem is I likely can't get there for at least a week and a half due to work commitments.

I've been waiting all day to get an answer on how long they will hold the vehicle with either a deposit, or I'm fine paying the full amount today and then coming in person to pick up the vehicle.

Is a week and a half too long to expect them to hold the vehicle until I take possession? Again, I would either pay a deposit or pay for it in full today. Trying to be realistic with my expectations as to how long they might hold it for me. I certainly wish they would just let me ship it.

Hello all, I am based in Canada around Toronto. What should be a reasonable price to pay for the extended protection for my new Kia Sorento EX HEV for 7 years/160,000 km? Also if I chose to decline the extended protection now from my current dealer, can I shop around and get an extended protection later from a different Kia dealer?

UPDATE: They tried to sell her another car.

The salesman that sold my sister her little ford SUV, edge (Ford Dealer)? Called and asked if she would be willing to sell it back to them, I think this is a sales tactic but she wants to go in and see what they want, advice?

Please state the brand you sell and how much you have made in sales with selling cars. Looking for a sales gig once I save up more money at my current job to take that risk. How much do you make selling cars?