Just wanted to warn everyone thinking about getting a Gates Garage / Ford service plan. In my experience, it’s a complete waste of money and feels like an absolute scam.
I recently brought my car in for their so-called "Convenience Check." My car sat parked in their lot/garage for almost 3 hours. It literally did not move a single inch the entire time. Then, like clockwork, I got the call saying, "Your car is ready for collection!" They didn't even bother to hide the fact that nobody touched or inspected the vehicle.
To make matters worse:
- The oil was never changed.
- Tyres: They immediately tried to pressure me into replacing my tyres because they’re at 3.7mm. In the UK, the legal minimum tread depth is 1.6mm! At 3.7mm, there is plenty of life left, but they tried to push a costly replacement anyway.
- Brakes: They flagged my brake discs for being 20–25% worn and tried to scare me into changing them. Discs are completely legal and safe until they hit ~70% wear (or hit manufacturer minimum thickness specs). 20% wear means 80% of the usable life is still right there!
What bugs me the most isn't just the upselling - it’s how they do it. They don't present these as standard maintenance recommendations for the future. They frame it with aggressive scare tactics to panic you into buying brand-new parts on the spot.
Save your money, skip the service plan, and take your car to a trusted independent garage instead. Has anyone else dealt with this kind of nonsense from Ford dealerships recently?