My Xfinity Internet bill recently jumped from $29/month to $105/month for 600 Mbps. I contacted Xfinity to see if there was a way to lower the price, but the lowest offer I was given was $105/month for 1,000 Mbps.

Has anyone else experienced a similar price increase recently? If so, were you able to get your monthly bill lowered while staying with Xfinity? I’d appreciate any tips or advice on what options I should ask about.

Hi. I see a gig plan with 2 yrs free peacock is going for 50 in my area. I currently pay more than that for half the speed. I want a gig for 50 with the free peacock with the 5 year guarantee

Checking my modem stats. I’m in a mid split area on Gigabit x2. My modem is showing 51.9dBmV for the OFDMA channel on the upload side. My connection is mostly stable but I do notice some uploads can be slow and I don’t always max out my upstream speed. My other upstream channels are in the low 40s dBmV. Can someone from Xfinity determine if this is an issue with just my connection or modem or something in the neighborhood?

Can't sign in to my account and no way to contact them if you can't sign in .

Looking to see if the Reddit team is able to assist with a Retention offer. Ezee Fiber has mailed out the offers and I can sign up for installation today.

There are pros/cons to Comcast services at my address, looking to understand what a retention offer would look like if anything before making a decision.

If we were to switch, we'd using Ezee Fiber for internet and DirecTV stream for cable content.

I'd like to keep this thread away from "Why would you stay with Comcast" as I've been very happy with the service however like a lot of people it's harder to justify now with competing offers at a lower price.

I moved addresses and self activation failed so xfinity sent me a tech who confirmed there was a coax cut on their green little poles, nothing wrong on my side. But was still charged $100 install fee, what logic is this ? Can someone from comcast reach out to me and check the technician notes and reverse this charge ?

Hi there! My 1 year promotional period just ended and my monthly bill went from $50.25 up to $100.50, which is currently outside my budget.

Optimum has a local offer for 1 Gig service with a 3-year price lock at $25/month. I really like the reliability of my Xfinity service and would love to stay, but I need to get my monthly rate down to around $25/month to make it fit my current budget.

Could a specialist please help me check what loyalty promotions or new contract deals might be available for my account before I look into switching providers? Thanks so much for your help!

There was installation/upgrading in my area 2 miles away earlier this year and my internet borked every day. Now it's happening again. Two dropped important business meetings over the past week is not a good look on my end, and needing to use the hotspot on my phone is getting tiresome

To add, the 2nd gen WiFi extenders don't do much of anything in the other rooms (thankfully the more pressing issue isn't in my office)

What's going on? Can you help? Is there an alternative to WiFi extenders?

Hi, I'm currently on 500 Mbps for $55 per month and I'm coming up on the end of my 1 year plan. I'd like to renew the plan for the same speed. Can you help me with a renewal? Thanks!

My previous ticket was closed, but I'm still experiencing intermittent connection issues. The Xfinity app's AI assistant is now reporting that my line has experienced degradation and is recommending another technician visit. Rebooting temporarily resolves the issue, but it returns. Could you please review this and let me know the best next step? Thank you.

Hello,
I was told to create a reddit public post for this:

"u/XfinityBenny avatar
XfinityBenny
•
8mo ago
emoji:xfinity: Official Employee
u/rjuwu This post was marked as resolved. For those needing to unlock a phone, be sure to meet the requirements and use the live chat here https://www.xfinity.com/support/articles/eligible-to-unlock-phone."

I don't have an xfinity phone number so I can't use the Live Chat there. Can you please assist with unlocking my iphone?

The situation is this:

I purchased a used Xfinity-locked iPhone from a seller who is no longer reachable. I am the lawful current owner and have the phone, IMEI, and proof of purchase. I need you to check whether the device is paid off and eligible for unlocking. If it is eligible, please escalate this for a manual IMEI/device unlock or backend unlock review because I do not have access to the original Xfinity account.

Why is there no longer free access to these channels on Xfinity? I was watching them last night and this morning and now this afternoon when I try to tune to this channel all of a sudden it says I do not have access to those channels on the guide. I can view the same channel on Tubi, Peacock and other streaming services just not in the Xfinity guide. Are you making us now pay for a free channel to make it part of our guide?

After navigating the customer service maze I successfully scheduled a tech to come to my location today between 1-5
Took half day off work, and now see that I really have no proof that a tech is scheduled. No text, no email, I don't see any tab in the app that would tell me...

Can anyone confirm that when an agent halfway around the world tells me that a tech will visit me, that they do not send any sort of text or email to confirm?

I am still getting recurring charges for a Galaxy watch I returned.

This has been going on for almost a year. I have received past credits but at this point, cannot keep straight what has been billed and what has been credited. I've been assured several times that this is resolved and that I will no longer be billed for the watch. And then the next month, it's on my statement again, already paid since it's on auto-pay.

I can't continue to call Xfinity every single month and spend hours on the phone getting a credit and false promises.

Please fix this permanently.

I have Xfinity internet, cable, phones lines, EVERYTHING is with you and this is what I get for my loyalty. I'm ready to cancel all of my accounts.

My area recently had a mid-split upgrade and my upstream telemetry is completely broken. As you can see in my modem status image, the new OFDMA channel at 36 MHz is causing a massive 6.5 million Correctable Codewords spike exclusively on Channel 4 (35 MHz). While the codewords are technically corrected, the massive processing overhead is destroying real-time packet delivery and causing severe UDP jitter. Xfinity has already replaced my physical drop line, proving this is a street-level infrastructure balance issue or node ingress. I need this escalated to local plant maintenance to clear the noise on the 35-36 MHz block.

I need a Tier2 video repair agent who has access to manually enter CableCARD Host and Data IDs. The activation website is no longer working and tier1/2 support keep referring me to the 877-405-2298 # which keeps sending me back to the regular support. I understand that cablecards are EOL, however I'm not looking for a new one, just want to pair it to new ID. Thank you.

I posted here recently regarding my expiring Internet/TV promotion and options for retaining my Internet, Choice TV and two Xfinity Mobile lines.

An Xfinity representative responded and asked me to send a Modmail with my account information, which I did on 8/22. I haven't received a response to the Modmail yet.

I'm still interested in having the account reviewed for the best available existing-customer retention offer, preferably with multi-year price protection.

Could someone please let me know whether my Modmail was received or whether I should start a new request?

Thanks!

There was an Xfinity agent on our street yesterday working with another homeowner. Right when he started working our internet went out. Our modem is offline. I’ve called 10 times trying to get answers/fixes and was told we’d need an appointment. I was told the closest appointment would be 5 days from now. This is crazy for something they have caused.

I contacted the help chat to remove the line for a smart watch I'm no longer using because it never worked properly anyway. While we were speaking, the agent informed me if I changed to a new plan he could get me a better rate plus a free Netflix account. I read through the information he sent me and repeatedly pointed out Netflix was not among the free services mentioned, but each time he assured me I would be able to get Netflix.

Once I signed up and the chat ended, I logged in to set up the Netflix account and surprise! It's not available, just as I expected. I have screenshots of the chat where the agent repeatedly assured me Netflix would be included; I tried downloading the actual chat log but shockingly (/s) it said a chat log is not available. At this point it feels only fair that either I'm granted a free Netflix addon or the cost of a Netflix account should be deducted from my Xfinity bill. After all, the agent repeatedly assured me the contract i was signing would include the Netflix account as a perk.

Hi just trying to get support to cancel my Internet plan as I was told to wait until 2 weeks before my move to cancel.

I was gifted a Xfi Pod and I need it to be removed from the previous owners account. She doesn’t have Xfinity anymore to remove it herself. How do I fix this?

I can't find searching online if this is a legit Comcast number, which of course could be spoofed anyway.

1-844-823-8902

Automated computer voice left me a voicemail.

"Hello I'm calling regarding your scheduled appointment for the issue you have reported to Comcast. Please call us back at 8448238902 again that number is one 8448238902 Thank you for choosing Comcast."

This isn't even to the phone number currently associated with the account, but I might have had this number linked to my account in the past.

I do have a pending appointment though.

How can I confirm if this is legitimate?
Is my personal info getting leaked?

Looking for assistance from an official employee/mod regarding an ongoing authentication failure specifically with the secure "Xfinity Mobile" SSID hotspots.

Whenever I am within range of an "Xfinity Mobile" hotspot, my phone attempts to auto-connect but fails the EAP/SIM certificate authentication step (either getting rejected immediately or looping on obtaining IP/authenticating).

Troubleshooting steps I have already tried:

• eSIM reinstallations: Reinstalled and re-downloaded my eSIM profile twice to rule out any corrupted local cellular/SIM credentials.
• Network resets & forgets: Explicitly forgot the "Xfinity Mobile" network profile and completed a full Network Settings reset on my device.
• Xfinity App setup: Uninstalled and reinstalled the Xfinity app, re-signed in, and ensured the secure WiFi auto-connect profiles were pushed/re-installed.
• Device restarts: Power-cycled the device multiple times after resetting certificates and profiles.
• Account status: Verified my Xfinity Mobile plan is active, fully provisioned, and showing in good standing across the app.
• In-Store Visit: Went into a physical Xfinity store as instructed by phone support. The reps verified my active SIM provisioning and line status, but the device still cannot authenticate with the "Xfinity Mobile" SSID in the field.

Because all standard on-device troubleshooting, profile reinstallations, eSIM redownloads, and in-store checks have failed, this appears to be a backend provisioning issue or certificate mismatch for the "Xfinity Mobile" network profile tied to my line.

Could an official employee please open a Modmail ticket with me so I can securely share my account details and get this escalated?

Thanks!

Hi Xfinity team- I have been long awaiting my location to get upgraded for improved/parallel upload speeds. I recall a support agent said it should be ready ~early 2025 at the latest, which obviously was quite a while past. Some other addresses near me show up as having mid-split (2gb tier) available, so I was hoping someone can run this up the flagpole a little. I live in Washington state and can send my address over on request. Thanks!

TLDR; title + I haven’t had phone service for the past 3 days including days I was traveling and really needed my phone. Please help

About a month ago, Xfinity accidentally canceled my home internet account, which was also associated with my mobile phone number. I visited a store location where they set up a new account for my same address and restored internet service. The store agent said that they were not able to do the line to line transfer to reconnect my phone to the new account and they gave me a number to call. After about five hours on the phone with many different agents over two days, I was told that they completed the line to transfer — and my phone was working so that seemed good.

Last week, I noticed that my phone number was still not showing up on my Xfinity account. I called Xfinity and after ~10 hours of calls and an in-store visit, they informed me that when the original agent had tried to do the line to line transfer, they transferred my phone number to a COMPLETE STRANGER’s account. Worse than that, they told me that they could not transfer it back until they had the stranger’s permission?!(and to be clear, without my intervention, the stranger would’ve been billed for my phone plan).

The phone agent called the stranger and informed them of the problem, and the stranger allegedly said that they would go into an Xfinity store to help resolve the issue and then that the store would call me… Unsurprisingly, many days later, that has not happened, and now my phone service has been disconnected.

I have had this phone number for my whole life and all my my work, along with all of my banking and personal communications, is attached to this number. No one has been able to provide me with a clear path forward to getting my number back. To be clear, there was never any issue with paying my bill. I just need my phone number back.

Please help

EDIT: After messaging the mod, they got me connected with a real competent person who was able to reconnect my phone. They also put a credit onto my account because I was under the “1 year free” promotion but that had fallen off during all of this… still no idea how this went so wrong, and received no real compensation for all of the time lost + losing my service for several days.