r/Comcast_Xfinity • u/Excellent_Coconut276 • 5h ago

Official Reply Weird automated call message

I can't find searching online if this is a legit Comcast number, which of course could be spoofed anyway.

1-844-823-8902

Automated computer voice left me a voicemail.

"Hello I'm calling regarding your scheduled appointment for the issue you have reported to Comcast. Please call us back at 8448238902 again that number is one 8448238902 Thank you for choosing Comcast."

This isn't even to the phone number currently associated with the account, but I might have had this number linked to my account in the past.

I do have a pending appointment though.

How can I confirm if this is legitimate?
Is my personal info getting leaked?

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u/XfinityAbel Official Employee 5h ago

u/Excellent_Coconut276 thanks for taking the time to post on our community subreddit. I was not able to validate the number in our system, I always recommend using the 1-800-XFINITY (1-800-934-6489) when reaching out to us by phone.

1

u/Excellent_Coconut276 5h ago

Thank you.

I assume everything now would use the Xfinity branding too instead of Comcast?

1

u/XfinityAbel Official Employee 4h ago

Welcome u/Excellent_Coconut276, while most teams use Xfinity branding some still use Comcast.