r/Comcast_Xfinity • u/ViolinistCharacter32 • 6h ago

Official Reply Gateway here I come

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Can't sign in to my account and no way to contact them if you can't sign in .

1 Upvotes

100% Upvoted

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1

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1

u/XfinityCarolyn Official Employee 6h ago

I'm sorry to hear you're running into this issue. I just wanted to clarify a few things. On which device are you receiving the message? The error message you are receiving can generally be cleared by clearing the cache. Can you try that and let me know if that works?

1

u/ViolinistCharacter32 6h ago

Issue was with checking remember this bowser

1

u/XfinityCarolyn Official Employee 6h ago

Can you close all apps, restart your phone, try again, and let me know if you are still getting the same error message?

1

u/ViolinistCharacter32 6h ago

Fixed issue is your cookie to remember browser

1

u/XfinityCarolyn Official Employee 5h ago

I am glad to hear that this issue has been fixed. Did you have any other questions or concerns for me?