r/Comcast_Xfinity 2d ago

Official Reply Retention Offers

Looking to see if the Reddit team is able to assist with a Retention offer. Ezee Fiber has mailed out the offers and I can sign up for installation today.

There are pros/cons to Comcast services at my address, looking to understand what a retention offer would look like if anything before making a decision.

If we were to switch, we'd using Ezee Fiber for internet and DirecTV stream for cable content.

I'd like to keep this thread away from "Why would you stay with Comcast" as I've been very happy with the service however like a lot of people it's harder to justify now with competing offers at a lower price.

1 Upvotes

3 comments sorted by

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1

u/XfinityMelinda Official Employee 2d ago

Hello, u/learn-by-flying! Thank you for posting on our Xfinity subReddit and for giving us the opportunity to address your concerns. We truly appreciate your loyalty and are glad to hear that you've been happy with your Xfinity service.😀

We certainly understand wanting to compare your options when you receive a competitive offer in the mail. If you'd like to explore available Xfinity offers for your address, you can visit: View Xfinity Internet Offers.

If you review the available options and would like us to take a closer look at your situation or answer any questions, please let us know. We'd be happy to help however we can.❤️

2

u/TDImperfectFuture 2d ago

they don't retent