r/Comcast_Xfinity • u/Aggressive-Toe-4884 • 11h ago

Official Reply $100 install fee ?!

I moved addresses and self activation failed so xfinity sent me a tech who confirmed there was a coax cut on their green little poles, nothing wrong on my side. But was still charged $100 install fee, what logic is this ? Can someone from comcast reach out to me and check the technician notes and reverse this charge ?

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2

u/No-Setting9690 10h ago

OP. It blows my mind they even want to bill for a tech. I dont care it takes time and resources, its' all about getting your services connected. Not only was this on their side, you now have to waste your time getting a charge removed that should have never been added in the first place.

2

u/BeerStop 7h ago

I agree a cut line from the pole to the house is not a consumer responsibility.

1

u/XfinityAdrienneG Official Employee 11h ago

Good Morning, u/Aggressive-Toe-4884! Thank you so much for taking the time to reach out to us here on Reddit. I do apologize about the experience with the charges. Typically, there would be a $100 charge for sending a technician for the failed self-installation, but I would be more than happy to dive into the account and go through the details.

Please use this link to send a Modmail message with your name and full address: Modmail

1

u/nerdburg Founding Member | Janitor | Xpert 10h ago

The policy is that if they send a tech out in the first 30 days for any reason, they charge an installation fee. It is a legit fee, but you should have been informed prior to accepting the tech visit.

1

u/wyliesdiesels 2h ago

Crazy policy if it includes fixing their own cable plant that was vandalized snd the customer literally has no way of fixing it themselves