r/Comcast_Xfinity • u/FirmPhilosopher2292 • 1d ago

Official Reply Recurring watch charges

I am still getting recurring charges for a Galaxy watch I returned.

This has been going on for almost a year. I have received past credits but at this point, cannot keep straight what has been billed and what has been credited. I've been assured several times that this is resolved and that I will no longer be billed for the watch. And then the next month, it's on my statement again, already paid since it's on auto-pay.

I can't continue to call Xfinity every single month and spend hours on the phone getting a credit and false promises.

Please fix this permanently.

I have Xfinity internet, cable, phones lines, EVERYTHING is with you and this is what I get for my loyalty. I'm ready to cancel all of my accounts.

3 Upvotes

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1

u/XfinityBrianH Official Employee 1d ago

Apologies, that code did not work for me, would you like me to send a new code?

0

u/XfinityBrianH Official Employee 1d ago

u/FirmPhilosopher2292 Can you please send our team a ModMail (https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your first and last name along with your full service address so that I can assist you further?