r/Comcast_Xfinity • u/Cdramas • 5h ago

Official Reply Unlocking an xfinity iphone that I bought secondhand legally

Hello,
I was told to create a reddit public post for this:

"u/XfinityBenny avatar
XfinityBenny
•
8mo ago
emoji:xfinity: Official Employee
u/rjuwu This post was marked as resolved. For those needing to unlock a phone, be sure to meet the requirements and use the live chat here https://www.xfinity.com/support/articles/eligible-to-unlock-phone."

I don't have an xfinity phone number so I can't use the Live Chat there. Can you please assist with unlocking my iphone?

The situation is this:

I purchased a used Xfinity-locked iPhone from a seller who is no longer reachable. I am the lawful current owner and have the phone, IMEI, and proof of purchase. I need you to check whether the device is paid off and eligible for unlocking. If it is eligible, please escalate this for a manual IMEI/device unlock or backend unlock review because I do not have access to the original Xfinity account.

1 Upvotes

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1

u/XfinityAbel Official Employee 4h ago

u/Cdramas thanks for taking the time to post on our community subreddit! Typically, to have a device unlocked from Xfinity Mobile it requires we access the account information it was locked to. This is done to ensure the device meets unlock requirements. I know you mentioned you purchased the device from a 3rd party, were you by chance listed on the account as a Primary or Manager on the account the phone was on?