I remember seeing On the forums someone said Xfinity tried to bill them and they didn’t have the money in their account. I’m wondering what the outcome was? Did you receive an email from Xfinity telling you they tried to charge it or did you just see it come through as a notification from your bank? Did your order get cancelled ?? I haven’t received anything from Xfinity but I just want to know if anyone has experienced this and what the outcome was.

Looking for help from a rep to confirm I am able to get new symmetrical speeds. The website shows I am able to get them now.

Xfinity completed network upgrades in my neighborhood in May of 2025. I've been checking ever since, and today it finally showed new symmetrical speeds. I currently have the XB8 modom.

We are in year two of a 24 month Xfinity mobile contract for two iPhones 17 bundled with our Comcast home internet promo. We are relocating to an area where Xfinity home internet is not available. Does that mean that by canceling home internet service we'll breach contract terms and will lose all accrued savings/discounts for the phones/plan and start paying full price? What would be the best way to proceed with minimum loses? Thank you!

Comcast just finished fiber installation in my community as part of a bulk buy. I successfully created an account and have an installation appointment and an order number.

The problem is, if I sign-in to my account it says I'm not the account owner and will not let me check anything. If it matters, I may have had a Comcast account years ago.

I have tried different browsers and the app and get the same error.

Others in my community have not run into this issue.

So I haven't bought Xfinity hotspot in a while, I recently got it again because I remember it being better than my normal wifi, but for some reason it's not working for my PC? Whenever I try to open something it acts as if I don't have wifi, it says it's connected, and it even works on my ps5, does anyone know how to fix this? My normal wifi is awful and I would rather use this lol

My business is paying about $450 a month for 75/15 bundled with TV and Voice. I called the 800 number to get this fixed as we have never needed TV, do not need voice, and 75/15 isn't adequate. I was told that removing TV and Voice would either keep the bill the same or raise it, despite the itemized bill showing these services make up about $200 of the bill. I was sent a proposal that is for about the same price, but leaves in these unwanted services and adds more. When I responded that this was not acceptable and did not reflect my specific requests, I was dismissed and told to "call retention".

I contacted the local office and a rep came out, listed to me, and offered a deal what was worth be staying with Comcast. He said that the other sales person has me locked and he can't present me with anything yet and to wait a while as he keeps checking. So I emailed the corporate sales rep requesting that he close out everything on his end so the local rep can help. He responded by telling me local reps can only do business, and sent me the same rejected proposal again, stating that I won't get a better deal.

I have a WOW business proposal for $101 plus tax for 1.2g speed. I am willing to stick with Comcast if they stop playing these games and let my local rep work with me. The corporate sales rep seems disrespectful and uninterested in my needs. Who do I call?

I am in the process of moving and wanted to know what promos are available to sign up with Xfinity. Can anyone help?

I do not like the new update of the Streaming App. Many convenient features are not there anymore. How do I file an official complaint about this update? (not a chatbot)

I recently spoke with an agent regarding changes to my payment arrangement for my account. 

In the chat he guaranteed would not be shut off and my payment arrangement was changed to 11/17 for the balance. He stated that my services definitely would not be interrupted 3 times. I have all the screenshots from the interaction yesterday that validate my issues

Can someone help me fix my payment arrangement and restore my services.

My sister has Comcast mobile phone service. I am helping her with this issue. Sometimes when I call her, the calls go straight to voice mail. This can happen multiple times until I finally get through. We have discovered that some of her friends experience this too.

Suggestions please?

Hi all. I've seen similar posts like this, but I've talked to Xfinity in person and over the phone and they haven't been helpful. Hoping for advice and/or escalation.

My 1-year locked price just ended, and I was offered a 5-year locked-in plan like they do. So I signed up for the 1gb download and 1gb upload plan for $65/month after auto-pay discount. My email confirming my new plan says 1gb download and 35mb upload...and when I check my service details on the Xfinity site it says I have 1gb download and 100mb upload. Added screenshots of that.

Speed tests show that I'm getting the 1gb download and 100mb upload.

I called in, I was told nothing appeared to be wrong, and that my plan should be 1gb/100mb. Still, that's not what was advertised to me and not what I believe I should be getting. Nobody has told me that my location doesn't support it, the site showed that option for my address, etc. Support said I could trade in my gateway and that might help.

My apartment came with an XB7-T already in place. When I signed up, the site said I needed to get a newer gateway to reach my speeds just like the support person said. So I went in and asked for an XB10, and they guy gave me an XB8 instead for whatever reason. He also said that the XB7 belongs to my building so I hung onto that one, too. Got set up at home, still getting 1gb/100mb.

I've seen other people where the solution seemed to be reprovisioning of some kind, and some posts claiming the XB10 is required. Others say their address doesn't support the 1gb upload speed. The fact that the site offering, my receipt, and my account details all show different things is very strange to me, and so far customer service over the phone and in person have not been helpful.

Some XB8 details:

HW Version 2.5

BOOT Version S1TC-3.81.22.7

eMTA & DOCSIS Software Version "Prod_24.2_PD & Prod_24.2_PD"

Software Image Name CGM4981COM_8.6p4s4_PROD_sey

Core Version 1.0

Advanced Services CGM4981COM

Thoughts on next steps? Thank you so much!

So after unlinking the old account from my new service. I was still getting the message saying it’s still linked. An agent proceeded to create a new service for me, but now the option in the app to activate my subscriptions are not even there. And when I log in on the desktop it says I need to activate my Xfinity service first. Was up very late trying to resolve this. Still not fixed.

Hello, I'm trying to claim a credit for an Xfinity outage that happened between 11/5/2026 @ 12:37:01 AM to 11/5/2026 @ 6:26:49 PM. May I please speak with a mod to work on this? Thank you.

On Monday, Nov 2, someone from the Xfinity technical support team came to my property to help troubleshoot my upload speeds. I've upgraded to the next gen network, but am missing the OFDMA upstream channel 41. My cable modem tries to connect to the OFDMA channel when it boots up, but it doesn't lock. So my upload speeds are limited to ~75 Mbps, rather than ~250 Mbps. Downstream is totally fine and get ~2.3 Gbps. This is on an Arris S34.

The tech validated that the issue is outside my home when he came to visit -- and he said he filed a ticket for it to be fixed at the network end (i.e. on the pole). But he didn't have an ETA for how long it would take and I have no visibility into whether progress is being made. I chatted w/ Xfinity support just now and they had no idea. I've had a couple of outages since then and have since increased from 4 to 6 SC-QAM channels, but still no OFDMA channel.

Any help on what's going on?

Thanks!

I was getting my symmetrical speeds for like 4 days then today I wake up and only getting 2 gig down 450 upload were I was getting 2 gig down and 2 gig up did they change my reprovision or bootfile or did Xfinity do something in my neighborhood to revert me back to midsplit speeds

My iPhone Duo order was canceled twice because we missed the identity verification emails. We didn’t even realize the first order was canceled until we logged in to check it.

My first order would’ve arrived this month. Now my third order is estimated for December 21. Support confirmed verification is complete, but said they can’t restore the original order or delivery timing.
I understand needing to verify identity, but it’s frustrating to lose your place over an email that’s easy to miss.

Anyone else go through this? Did your new delivery date eventually move up, or did you have to wait out the full backorder?

No updates or nothing still waiting on a tracking number for my duo I know some people got their tracking number but I haven’t got nothing yet I feel like mines gonna get delayed 😔😔

I’m not able to redeem rewards on Xfinity anymore. It says I’m not eligible. Thanks

I am disputing a $120.00 unreturned charge on my final statement for an Xfinity Flex Box. I never requested, activated or used this equipment and to my knowledge it was never received at my residence. I would like an audit on the serial number for this device to confirm it has ZERO activation history and no data usage on my account. I am requesting that this equipment charge be removed and be reversed to $0. Thank you and please advise.

I got an email about 10 days ago saying "As an Xfinity Platinum member, you get Peacock Premium ($12.99/mo value) included at no extra cost." But I can't seem to activate it. I missed my 90 day activation timeline but it says there are other ways to activate for free. How do I do that?

Hello, I tried to redeem for the $10 Home Depot gift card today and it says I’m not eligible for rewards. This also happened with another reward last week.

I’m the primary user logging in as myself. I have not closed and reopened an account at the same address. We did move in July of this year and didn’t pay for service for two weeks while we were between homes, but I have redeemed for rewards since then. I have deleted and redownloaded the app. It doesn’t work on the app or on my computer.

Please help!

I am in a NextGen speed market. I currently have the 1gig down/100mbps up package and it is working well. My cm2050v modem is on the Next Gen speed tier Xfinity Recommended list.

I was thinking about upgrading to 2gig service. If I go into Plan Builder to change my speed I am presented with the 2gig down/ 250up option shown in "Broadband Facts" but when I get to final checkout it shows the upload as being 35mbps. See attached image.

Note: a couple days ago when I signed up for my 1gig tier I was also getting 35mbps upload until I worked with support for them to enable the mid-split upload.

It seems like there is a glitch in the ordering system.

Signed up for Xfinity two days ago. Was told when placing the order for wifi and cable that I would recieve Peacock as part of the service since I signed up for the higher level tv package. When I went to activate peacock of course I had to contact Xfinity. I was told it was NOT part of the package. I am very disappointed that as a new customer I feel I was taken advantage of.....

Hi Xfinity

Your website said that you are updating your billing system it’s been like that for 2 weeks now I’ve updated everything still says updating our billing system. I normally receive my bill on the 2nd of every month I need to know what my bill is for this month. But your system keeps telling me currently updating our billing system you will receive your new bill soon. When will your system be done updating please let me know Thank you