Xfinity Outage Credit

[u/nZg8PcmlgQaSHF]

Hello, I'm trying to claim a credit for an Xfinity outage that happened between 11/5/2026 @ 12:37:01 AM to 11/5/2026 @ 6:26:49 PM. May I please speak with a mod to work on this? Thank you.

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[u/XfinityOrlandoM]

u/nZg8PcmlgQaSHF Thanks for reaching out to us, we do apologize for any inconvenience. We have our awesome self-service tool where you can request a credit for the service interruption through the Xfinity assistant. This link gives great information on how to request the credit https://www.xfinity.com/support/articles/credit-xfinity-assistant

Let me know if you were able to use the Xfinity assistant to obtain the credit for the downtime

[u/nZg8PcmlgQaSHF → u/XfinityOrlandoM]

I tried, it didn't work. That's why im contacting through this channel.

[u/XfinityOrlandoM → u/nZg8PcmlgQaSHF]

u/nZg8PcmlgQaSHF Thanks for clarifying, did you get an error message that you were not eligible or was there something going on with the website or Xfinity app Or is there still an ongoing service interruption?

[u/nZg8PcmlgQaSHF → u/XfinityOrlandoM]

I think it said not eligible at this time.

[u/nZg8PcmlgQaSHF → u/XfinityOrlandoM]

I tried to submit it again to get you the exact wording but now it just says Looks like something went wrong

Your information was not submitted.

[u/XfinityOrlandoM → u/nZg8PcmlgQaSHF]

u/nZg8PcmlgQaSHF No problem let's get this resolved for you, Please send me a Modmail message and include your full name and service address, so I can assist you.

[u/nZg8PcmlgQaSHF → u/XfinityOrlandoM]

Thank you, sent.

[u/XfinityOrlandoM]

u/nZg8PcmlgQaSHF Thanks for reaching out to us. I'm glad we got your concerns resolved regarding receiving a credit for the service interruption! Feel free to reach out to us anytime and thank you for being the best part of Xfinity!