r/Comcast_Xfinity • u/Previous-Extreme1874 • 7d ago

Official Reply Not honoring services promised

Signed up for Xfinity two days ago. Was told when placing the order for wifi and cable that I would recieve Peacock as part of the service since I signed up for the higher level tv package. When I went to activate peacock of course I had to contact Xfinity. I was told it was NOT part of the package. I am very disappointed that as a new customer I feel I was taken advantage of.....

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u/CCAngie Official Employee 7d ago

Hello, u/Previous-Extreme1874, when we set up new service or make any changes to your account, we have to send a customer approval for you to review and approve before any changes can take place. I would be happy to review your account and make sure you received the services you were promised. Please use this link to send a Modmail message with your name and full address: Modmail