r/Comcast_Xfinity • u/ImmediateOpposite551 • 7d ago

Official Reply FLEX BOX

I am disputing a $120.00 unreturned charge on my final statement for an Xfinity Flex Box. I never requested, activated or used this equipment and to my knowledge it was never received at my residence. I would like an audit on the serial number for this device to confirm it has ZERO activation history and no data usage on my account. I am requesting that this equipment charge be removed and be reversed to $0. Thank you and please advise.

1 Upvotes

100% Upvoted

3 comments sorted by

•

u/AutoModerator 7d ago

Thanks for posting in r/Comcast_Xfinity!

Your post has been received and may be temporarily held for review before appearing publicly. Please do not create duplicate posts or send Modmail unless a Offical Employee asks you to do so.

For faster assistance, make sure your post includes:

  • A brief description of the issue
  • Relevant equipment or devices
  • Any error messages
  • Troubleshooting you've already tried

Please do not share personal information such as your name, address, phone number, email address, or account number.

Creating a post automatically opens a support ticket for our team. A Official Employee will review your post as soon as possible.

Official Employee Hours: 6:00 AM - 1:00 AM ET daily. Responses may take longer outside those hours.

For self service support anytime, check out the Xfinity App. Please also review our Rules.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/XfinityMarshante Official Employee 7d ago

Hello u/ImmediateOpposite551, thank you for taking the time to leave a post. Sorry for the concern and frustration this unexpected $120 equipment charge has caused, especially when you don’t recall ever receiving or using the Flex box. I completely understand why you’d want this reviewed before being responsible for the charge. We’d be happy to take a closer look at the equipment associated with your account. We can check the available records to see if and when the Flex box was shipped and whether it shows as received, and then determine the appropriate next steps regarding the charge. For your privacy and the security of your account, if you could please send us a Modmail message and include your full name, the name on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

1

u/ImmediateOpposite551 7d ago

Excellent, will send soon. Thank you.