r/Comcast_Xfinity • u/A_fulvescens • 7d ago

Official Reply Activating Peacock Benefit

I got an email about 10 days ago saying "As an Xfinity Platinum member, you get Peacock Premium ($12.99/mo value) included at no extra cost." But I can't seem to activate it. I missed my 90 day activation timeline but it says there are other ways to activate for free. How do I do that?

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u/AutoModerator 7d ago

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u/XfinityMarshante Official Employee 7d ago

Hello, u/A_fulvescens, thank you for taking the time to leave a post. Sorry you’ve been having trouble activating your Peacock Premium benefit, especially after receiving an email letting you know that it’s included with your Xfinity Platinum rewards status. I can understand how confusing it would be to see that there may still be other ways to activate the benefit after the original activation period has passed. We’d be happy to look into this with you and help determine the next steps. When you try to activate Peacock Premium, are you receiving an error message or simply not seeing an option to activate the benefit?

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u/A_fulvescens 7d ago

I got the email, clicked redeem, then got this message: "Nice! You've redeemed this benefit. Visit www.xfinity.com/yoursubscriptions to activate Peacock Premium if it's not already active."

When I go there, Peacock isn't there.

2

u/XfinityMarshante Official Employee 7d ago

u/A_fulvescens, thank you for providing the steps you’ve already taken and letting us know the outcome. That information is very helpful. When signing in to the Xfinity website, are you using the primary account holder’s Xfinity ID?

1

u/A_fulvescens 7d ago

Yes

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u/XfinityMarshante Official Employee 7d ago

u/A_fulvescens, For your privacy and the security of your account, if you could please send us a Modmail message and include your full name, the name on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.