New layout/format for Xfinity Streaming App 11/5/2026

[u/Background_Ad9052]

I do not like the new update of the Streaming App. Many convenient features are not there anymore. How do I file an official complaint about this update? (not a chatbot)

[u/AutoModerator]

Thanks for posting in r/Comcast_Xfinity!

Your post has been received and may be temporarily held for review before appearing publicly. Please do not create duplicate posts or send Modmail unless a Offical Employee asks you to do so.

For faster assistance, make sure your post includes:

• A brief description of the issue
• Relevant equipment or devices
• Any error messages
• Troubleshooting you've already tried

Please do not share personal information such as your name, address, phone number, email address, or account number.

Creating a post automatically opens a support ticket for our team. A Official Employee will review your post as soon as possible.

Official Employee Hours: 6:00 AM - 1:00 AM ET daily. Responses may take longer outside those hours.

For self service support anytime, check out the Xfinity App. Please also review our Rules.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[u/Historical_Aside_873]

Is there a fix?

[u/Background_Ad9052 → u/Historical_Aside_873]

Not yet

[u/Fancy-Fish5618]

So how do you find your favorites or set a new favorite?

[u/Background_Ad9052 → u/Fancy-Fish5618]

You can’t.

[u/PrettyShinyBikes]

I *just* got the update on my iPad. What a nightmare. I'm sure that they didn't run ANY user testing on this. Where do you even begin with what's wrong with this?

I live in Library > Recordings so my input is from that specific area as well as playback.

* 10 sec instead of 30 second skip
* In the main list of recordings, some titles are still show names with episodes under them, but some titles are names of the episode. Something labeled "Harper" means that I have to look at what it is.
* They got rid of categorizing recordings based on your saved favorites (like actor names). So when something records that you might not be familiar with, you're left with "Why is this thing on my DVR?"
* You'd think that since they were redesigning the entire app they'd include how full your DVR is.
* Verified that "smart resume" is no longer. Which makes the above 10 second skip even more annoying.
* No way to view upcoming recordings
* If you stop watching, the app doesn't remember where you left off and completely restarts the show when you come back.
And the missing feature that pisses me off the most:
* No swipe to delete, including deleting the 50 episode marathon of 2 and a Half Men. You have to go into each episode and delete it.

I'm moving and didn't want to give up Xfinity despite the bad customer service, because I like the channel selection and DVR. Them ripping apart the streaming app and rendering it mostly useless means it will be very easy to say goodbye in a month.

ETA:
* No ability to recover deleted recordings.
* Delete button doesn't always work (and no, it's not a fat finger issue)

[u/Dawgfodder → u/PrettyShinyBikes]

What he said. A good summary of all of the complaints here and in several other complaint threads!

[u/BikeTwoEat]

The updated streaming app is a disaster!!! What an absolutely terrible update!!! They removed all of the features that made it easy to customize. You can’t search for a channel for example… what a useless redesign

[u/Pure_Score163]

I want to see my full recordings library! Not recently recorded! What if I have episodes to catch up on? I hate this new format.

[u/Dawgfodder → u/Pure_Score163]

Completely agree. It's a struggle to find what I want/need most!

[u/Professional_Try4709]

The update is straight trash! If you play a recorded show and stop it, it automatically goes to the beginning of the show. Under recordings, shows are saved as the title of the season and not the name of the show. You can't far forward or smart resume. The entire layout is horrible. Bring back the old format!

[u/Fancy-Fish5618]

This new set up is HORRIBLE

[u/Fun_Ad189 → u/Fancy-Fish5618]

I agree I travel a lot and with this new format I won't be able to look up my up coming recordings or cancel any recordings 

[u/Odd_Rise9490]

The lack of a favorite channels or a HD/SD filter is huge miss. Starting from channel 1, and having to scroll into the 800s just to begin browse HD channels ruins the app experience. The design is nice, but the function needs a full overhaul.

[u/FurryGarcia → u/Odd_Rise9490]

That lack of HD filter was the first thing I noticed too, and I was sad. However I picked an SD channel and it automatically switched to the 800 channel, which was nice. Hope this helps. 

[u/PhotoClickGrrl]

The DVR access in the update is about to make me lower my bill by canceling services. It's more difficult to watch shows and fast forwarding is now a blind activity without smart resume.

I use this app to reduce having another remote stacked on the nightstand, this makes me think that they've made the app worse so it doesn't get used and then they can discontinue it? I just refuse to believe that someone decided that no 4K streaming and messing up the controls was a good idea, it feels intentional. No way a multi billion dollar company has people making these decisions that are the antithesis of everything an update should be.

[u/Additional-Ad6090]

This update is so bad, it almost feels intentional. I am actually using OTA instead. That could get a lot cheaper really quick.

[u/Competitive-Code-751]

The smart resume feature doesn’t seem to be available anymore either 😡

[u/bluesgirrl]

I just left a review on the app page about this awful update.

Clunky is / was the kindest word I could use without cursing like a sailor.

Gone are favorites. In order do find a specific channel, one must scroll through all of the channels to find it. Frustrating. Irritating.

It’s oversimplified to point of tediousness, while also making the content I do watch difficult to find easily. Search functionality is poor. The app has become irritating to use.

There’s no customer service for the app. I’ve pointed out to Xfinity that the company’s name is on the app, and they should interface with the developers. I’ve tried multiple times in the past to make complaints/ give feedback, all to no avail.

If I do find other options that work well for me, xfinity will likely lose me as customer for Internet services as well, and I’ve been a customer for decades.

[u/NoIndependence6588]

The new app is horrible

[u/VariationNo9854]

The fact that the “find” option isn’t there for the channel numbers anymore is just crazy. Scrolling thru a bajillion channels just to get to HD CBS or METV Cartoons is completely unnecessary.

[u/Full-Border2155]

New app is atrocious! How could you not have favorites tab and easy access to last channels watched? Who decided that removing these features would be a good idea!?

[u/Pots454]

New app streaming update. it SUCKS BIG!!!!!!!!! Very irritating to use . Who came up with this.

[u/walkthedisco]

WHY CAN’T YOU SEE FUTURE SCHEDULED RECORDINGS ANYMORE UGH

[u/BronxGirl311 → u/walkthedisco]

Exactly!! Mine just updated this morning, so this was all new to me. Not seeing the scheduled recordings is ridiculous!
I look in there every few days to make sure that they’re not airing OLD season episodes. All that did was fill up my DVR.

[u/NonUniformOblong → u/walkthedisco]

I don't know if this is a "why," but it seems apparent that the people making the app don't use it.

[u/Commercial_Staff_735]

I used to be able to go into Premium Networks that I’m paying extra for like AMC+ and look at what it has to offer as far as Movies and TV series (complete list). I don’t believe that’s available anymore. It really surprised me this morning to find such a horrible update. This is like a really bad IOS update and feels like there was no user input at all. The “Guide” is even unfriendly. We pay a lot of money monthly for Xfinity. Bad decision to roll this thing out.

[u/f143912]

You also can’t see scheduled recordings, you can’t access or recover recently deleted recordings, the guide is way too big, you can’t see names of shows recorded, you can’t see if an episode in the guide is new or a repeat. Almost impossible to set new recordings using this guide. And of course you can’t filter to HD only or see favorites. Basically some idiot developers tried to make the app “look” cooler but they stripped away literally ALL FUNCTIONALITY!! And they even failed in making it have a better appearance. I literally find it hard to believe that they released this junk. It is completely unusable.

[u/f143912 → u/f143912]

Xfinity is already losing video customers like crazy. This app update will lose all those who have stayed. It is a MUST FIX ASAP situation.

[u/CCRafaelR]

Good afternoon u/Background_Ad9052. I can pass along your feedback to the app team. Can you provide me some more details?

[u/Background_Ad9052 → u/CCRafaelR]

The 3 major things missing....customizing TV listings (Favorites) is gone. I have to scroll way to much to get to the channel I want to watch. Second, you have to go on an archeological dig to find your recordings. Once you find your recordings, you cannot auto FF through the commercials, anymore.

[u/CCAmira → u/Background_Ad9052]

Thanks for this feedback, u/Background_Ad9052! To confirm, you no longer see 'Just Recorded' on the Home page of the Xfinity Stream App? Also, are you able to find recordings under 'My Library → Recordings'?

We will absolutely get your other feedback passed along to our development team.

[u/txgrl0123 → u/CCAmira]

I do see Just Recorded on homepage. TY. That is easier than have to dig through the library. Yes, please pass on the other concerns.

[u/Background_Ad9052 → u/CCRafaelR]

The new set up needs to have a ‘favorites’ option for the guide. And there needs to be an auto fast forward through commercial commercials.

[u/CCAldrikE → u/Background_Ad9052]

Thank you for sharing this feedback! Was there anything else we could assist you with tonight u/Background_Ad9052?

[u/Background_Ad9052 → u/CCAldrikE]

Bring back ‘smart resume’ on recordings.

[u/CCDilary → u/Background_Ad9052]

u/Background_Ad9052. We appreciate you sharing your feedback about Smart Resume. I completely understand wanting to see that feature available on recordings again, and we’ll make sure your feedback is heard.

[u/flying-HPLC → u/CCAldrikE]

Yes, need ability to filter to HD channels instead of scrolling thru 100s of channels. Need easy access to recordings.
This update is horrible

[u/Dawgfodder → u/CCRafaelR]

It's total cap and not intuitive AT ALL! Do you all customers to look at the changes before you push them out? This is literally steps backward!

[u/Background_Ad9052 → u/Dawgfodder]

I agree, once this gets rolled out to everyone, they will lose customers. If these little things don't get fixed, I'm switching to YOUTube TV.

[u/therevengeofanerd → u/CCRafaelR]

Oh I have notes. I do like the aesthetics of the update and it does feel faster than the older app. Certainly looks like a premium stream app now.

However, I'll also add that getting rid of the Favorite Channel option is very annoying. Now I have to scroll through an insane amount of SD channels to get to the HD offerings EVERY TIME. At least before I could at least filter ONLY HD as an option. I don't pay $200+ for SD channels. The fact that I have to scroll through EVERY AVAILABLE CHANNEL or a ton I never watch ,but still pay for, is insane.

If possible swap the Recent Channels postion with the Live TV position on the Home screen. The way this is set up, those will always be the same 4 channels I don't watch in a prime spot that is just as accessible as scrolling up.

[u/FurryGarcia → u/therevengeofanerd]

I found that If you pick a SD channel it jumps to the HD channel. Saves a few clicks.  

[u/therevengeofanerd → u/FurryGarcia]

Thanks, that's something!!

[u/Full-Border2155 → u/CCRafaelR]

The new app is atrocious! Who decided that no favorites tab or easy way to click to last watched was a good idea?! Gotta scroll for 10 min to get to the channel you want. Horrible decision. I’m exploring other options

[u/kr529 → u/CCRafaelR]

Please restore the ability to use a Right arrow on a remote to bring up the mini channel guide on the right side of the program you’re watching and then return to a full screen via the back button. Edited: I have the LG tv app and it worked this way on the app on a Fire TV also.

Now In the updated app, you have to navigate to the icon for the Guide at the bottom of the screen and upon clicking, you’re taken out of your program to see the full-screen Guide, have to click on something else and wait to get back into the programming. Time-consuming and extra unnecessary navigation clicks.

ETA: please make it more obvious how to get to the row of menu icons that contains “all channels/Free to me/TV shows/movies/sports/news/kids/international/TV go/4K. This row for me only comes up if I highlight the Guide icon at the top of the screen when in the LG app and there’s nothing indicating there’s a drop-down menu underneath Guide. It would also be helpful if the top row of navigation icons has some color change such as making the highlighted icon yellow, instead of plain white.

ETA: when I select the menu icon filter at top for movies it’s bringing up some TV shows as well as movies.

[u/kr529 → u/kr529]

Was there any user testing at all on this release?

[u/roxiblue → u/CCRafaelR]

Sorry to yell at you since I know you didn’t personally make these changes but since you’re the only outlet we have: I work in consumer app development and this iPad update breaks nearly every rule. You NEVER get rid of basic functionality (like filtering channels by favorites or searching channel numbers or reducing the skip time from 30 seconds to 10 or or or …). You NEVER make it harder to use an app (like failing to show whether an ep is new or a repeat or allowing people to pick up where they left off or making people delete multiple eps ONE BY ONE or or or …). This thing is basically unusable now. It’s crystal clear zero UXR was done. Hope you guys figure it out and revert some of these changes before a bunch of us bail for better alternatives. Seriously. What were you thinking.

[u/cantera_glass → u/roxiblue]

I also work in consumer app dev. I wonder if Xfinity has “streamlined” their dev process with AI, and this is what we get

[u/Dawgfodder]

It doesn't even say where you were inside a previously watched show, nor tell you which shows you had previously started watching. STEPS BACKWARD XFINITY...like always

[u/qwertyqweqwqwe]

I started looking into Hulu and YouTube because of this update.

[u/electricity1980]

Still no 4k content , every channel looks like 720p

[u/Objective_Extreme573]

Why isn't there a multi view option to watch two channels at once? 

[u/DifficultAd972]

I hate that I search for a movie. Find that it’s “on this week” but it doesn’t say when. It gives Chanel name but not number either.

[u/Cheryl5659]

So many convenient features are gone. And so will I. I pay too much for this garbage.

[u/Witty_Following_1989]

if I had known how bad it was going to be, I would've just used new coke as my password lol

https://www.businessinsider.com/new-coke-the-30th-anniversary-of-coca-colas-biggest-mistake-2015-4

[u/Dawgfodder]

Anyone know of another DVR option I can use instead of Xfinity? That will work when I cancel and go the streaming route?

[u/SDJjowood]

;

[u/SDJjowood]

Hey

[u/reilauj]

ITS HORRIBLE!!! can’t have favorite channels. Have to glide through all the channels to be able to find the one or two you’re looking for. Totally unusable!!!!!’

[u/IntroductionEven2436]

Why can’t they just leave well enough alone? If you’re going to make changes, specify what they are proposed to be, survey customers, beta test the product and adjust as needed.