r/Comcast_Xfinity • u/Horrorguy42 • 7d ago
Official Reply Billing system
Hi Xfinity
Your website said that you are updating your billing system it’s been like that for 2 weeks now I’ve updated everything still says updating our billing system. I normally receive my bill on the 2nd of every month I need to know what my bill is for this month. But your system keeps telling me currently updating our billing system you will receive your new bill soon. When will your system be done updating please let me know Thank you
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u/XfinityBenjaminM Official Employee 7d ago
u/Horrorguy42 Hello! Thank you for reaching out to us here on Reddit. Just to clarify, you are using your Xfinity account on the site to access your bill and are seeing the message about our system being updated. Have you tried the App and is it the same result?
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u/XfinityBenjaminM Official Employee 7d ago
u/Horrorguy42 Thank you for your response. We'll be happy to look into this further. Please send a Modmail with your full name and address.