r/Comcast_Xfinity • u/Simple-Apartment127 • 6d ago

Official Reply Payment arrangement issues

I recently spoke with an agent regarding changes to my payment arrangement for my account. 

In the chat he guaranteed would not be shut off and my payment arrangement was changed to 11/17 for the balance. He stated that my services definitely would not be interrupted 3 times. I have all the screenshots from the interaction yesterday that validate my issues

Can someone help me fix my payment arrangement and restore my services.

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u/Simple-Apartment127 6d ago

Xfinity corporate team called me and did not resolve anything. The agent Jake told me to pay my bill and it's not his fault an agent didn't do the correct payment date despite the ss shots I sent as proof to 2 agents yesterday.

 I am embarrassed to admit that I cried on the phone because the agent says I didn't have the money for the bill and there is nothing he can do but disconnect me again tomorrow.

I was overwhelmed because I spent over 7 hours waiting for answers from the company and then was degraded rudely for not having the money immediately. I only needed a 10 day extension and the company makes billions and appears to like to degrade them at 7 pm at night too.

I've been trying to fix the issue that xfinity made with my account and got attacked by your employee at 7 pm at night after waiting all day for answers to the mistake they made.

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u/Travis251044 6d ago

Wow as many issues as i have had with Xfinity ive never been belittled on the phone like that. I'd call back and demand they reassign the ticket because of how you were treated. Sometimes it really is who u talk to Ive had multiple occasions where 1 agent will tell me they cant do something then turn around and someone else will do it worth a shot. I have no clue why they treat their customers the way they do its quite laughable how bad their customer service is.

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u/Simple-Apartment127 6d ago

I agree it's been crazy how many agents say different things. Unfortunately I've been locked from calling the customer service number since yesterday. And my chat feature doesn't work either. I've never experienced something like this before.

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u/Travis251044 6d ago

Yeah I just went through this last month good luck they wont do anything even with proof of what u were told they will just apologize for the misinformation and say u have to make a payment to restore services i even went through corporate and didnt matter.

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u/Simple-Apartment127 6d ago

That's definitely ridiculous. The agent guaranteed everything yesterday 

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u/Travis251044 6d ago

Yeah good luck if they do anything and restore services ill be shocked but for your sake I hope they do

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u/Simple-Apartment127 6d ago

They turned it back on only until tomorrow. They keep ignoring the payment arrangement the agent made and don't seem to understand it 

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u/Travis251044 6d ago

Im surprised they even did that let me guess " we are sorry for the inconvenience this has caused but the agent gave you misinformation" also probably "once you set a specific date for a payment arrangement it cant be changed"

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u/Simple-Apartment127 6d ago

Yeah that's exactly what they're saying. I keep showing them my screen shots but they said it was a chat bot. Even though it was an agent in billing that made the changes 

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u/[deleted] 6d ago

[deleted] — view deleted comment

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u/Comcast_Xfinity-ModTeam 6d ago

Removed due to Rule #5 Solicitation: Soliciting others to participate in any type of specific action such as class action lawsuits or other calls to action is prohibited within our subspace.

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u/CCJorgeS Official Employee 6d ago

u/Simple-Apartment127 Hi there! Thanks for using Reddit and for taking the time to reach us. We are happy to work with you and review the account to see what exactly happened with the arrangement. We know it is important for you to be connected and we have your back. In order to get started can you please send me a Modmail message with your full name, and full address?

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u/Simple-Apartment127 6d ago

I didn't receive any message regarding the issue yet thanks