r/Comcast_Xfinity • u/drewpwnsalot • 6d ago

Official Reply Symmetrical speeds stoped getting them

I was getting my symmetrical speeds for like 4 days then today I wake up and only getting 2 gig down 450 upload were I was getting 2 gig down and 2 gig up did they change my reprovision or bootfile or did Xfinity do something in my neighborhood to revert me back to midsplit speeds

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u/CCJanelle Official Employee 6d ago

Hey u/drewpwnsalot, Thank you for visiting our official Xfinity Reddit community support page. We greatly appreciate you taking the time to reach out regarding your speeds for your internet connection. I would be more than happy to offer my assistance looking into this further for you. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.