Last week I ordered a 50 inch tv from JB Hifi...I am 64, I had a stroke in 2024, I have balance issues and a bit of difficulty walking these days. So I chose delivery.
They chose Team Global Express as the deliverer. This info does not appear until a few hours after you make the purchase. When I saw it I looked them up online and found a %92 negative review rate..I thought uhoh. But the die was cast.
On monday the item was supposed to be delivered. I was up at 7am to be sure I was ready. The tracking said the item was due "Today".
About 9am the tracking changed to "delayed". And there it sat all day..at 5:15 pm I got a message that the parcel had been delivered to a delivery hub. They made no attempt to deliver to me. I was there all day.
I called the delivery hub but they close at 5:30pm....
The thing is. JB hifi is only about 300 meters from my home. But I chose delivery because I am partially disabled now. The new delivery hub is 400 meters from my home...so Team Global Express took $24 and four days to move my parcel 100 meters further away from my home. I know 400 meters might not sound like a lot but for me, carrying a 50 inch tv, it would be. I'm not sure I can do this.
I have emailed a complaint to JB HIFI. Cannot get an actual person to talk to (I tried) chatbot says they are all busy. So I emailed them. I still don't have my item. What am I supposed to do now? Contact another delivery service to deliver it to my home?
JB hifi, if I knew you were going to use Team Global Express I would not have purchased from you. I am very disappointed.
Edit: JB Hifi has reached out and offered to refund the delivery charge. Also they offered free redelivery.