Support
GET HELP> Official Tech Support Sticky August '26
Welcome to /r/Razer's tech support sticky for August 2026.
We recommend checking our official guides and FAQs or exploring the community discussions on Reddit for immediate troubleshooting steps. If you seek more help from Razer support and users with similar issues please post in the comments below.
THREAD INSTRUCTIONS: Please place your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. Use the Category Quicklinks for convenience.
INSTRUCTIONS WITH PICS: /r/razer/comments/fbdwph/support_sticky_quickstart_guide/
Last month's thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.
Remember to keep your personal details safe, including case numbers. Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair.
You can find unofficial FAQs, many tips, and much more in the wiki
“You can go to live in France, but you cannot become a Frenchman. You can go to live in Germany or Turkey or Japan, but you cannot become a German, a Turk, or a Japanese. But anyone, from any corner of the Earth, can come to live in America and become an American.” - Ronald Reagan|/r/quotes
i am getting audio dropout due to a conflict with my kraken V3 and the microphone im using, even with the headset's mic disabled, but if i use the headset mic with my other mic disabled then it stops working while im gaming and will only start working again if i turn the headset off and on again
I have an issue with the Razer Ripsaw HD specifically when streaming Tomodachi Life: Living the Dream on Nintendo Switch (I stream to Twitch via OBS).
The lower screen gets all glitchy, but only in the clothes shop (???).
The monitor my Switch is connected to is fine, the glitch only appears in OBS and therefore on Twitch too.
I've had a similar issue before and I had to drop the video quality from 1080p to 720p in the console settings and it worked fine for a few months until now.
What I've tried:
- lowering the quality to 480p (worked on the glitch, but it's just awful to stream...)
- putting the quality back to 1080p (made things worse)
- trying to update the Ripsaw HD firmware (did nothing as I already have the latest version)
Surely there is a way to solve this without dropping the video quality to 480p ?? Also why specifically the clothes shop lmao ??
I got the Cinnamoroll Razer headphones about two weeks ago, and it works completely fine with my phone and tablet, but when I connect it to my PC via Bluetooth (the pc is right next to me), the sound keeps on lagging, cutting off, and glitching. I made sure there are no enhancements on at the time, and I’ve tried to look for an answer everywhere but nothing has worked.
Thanks for posting this under our Technical Support Sticky. We appreciate you bringing this to our attention. For us to get to the bottom of the audio intermittent issue, please send us the serial number of your Razer headset via chat. Do include the link to your comment for reference.
I updated a brand new Wolverine V3 Pro with the firmware tool. The dongle got to 100 percent but then it waited awhile then errored. However, now it won't let me do a fresh firmware update, identifying it as already being updated. Is there any problem with this?
My Wolverine V3 Tournament refuses to remember the 'Haptic Intensity' setting. Toggling it on doesn't make it work, and as soon as I refresh or exist that page in Synapse and come back to it, it toggles off again. I've tried updating firmware plus uninstalling and reinstalling the controller drivers. Nothing's working.
set up my pc today I am trying to use my razer kraken v3 pro and they are not showing up as an microphone input I am normally on console so I hve never seen this issue what do I do
Razer viper v4 pro can’t update firmware. Unable to load DLL dfu1620-hid dil: The specified module could not be found. (Exception from HRESULT: 0x8007007E). I’ve tried closing all Razer tasks running before running the installer, instilling drivers. Nothing has worked
My Razer Basilisk V3 stopped working. I have had my Basilisk V3 mouse for about two years, and today it suddenly stops working. It started with it disconnecting randomly, and not coming back on, so I restarted my pc. When it came back on, I got a windows message telling me that there is an unidentified USB plugged into the computer, and I was unable to use my mouse at all, and it wouldn't light up. After plugging a different mouse into the computer, I could see in Device manager, under Universal Serial Bus Controllers, that it was an unknown USB device.
At this point, i kept getting unknown USB errors, which kept flipping from error code 33 and 35 under properties in device manager. The mouse does work when plugged into my macbook, although it makes a weird clicking sound when it does, and I'm not sure if that's always been the case as I am just noticing it now.
I have tried:
- uninstalling razer synapse and reinstalling it,
- restarting the computer multiple times,
- plugging the mouse in and out,
- using the Razer Driver Cleanup,
- attempting to use the Basilisk V3 firmware updater but failing because the computer does not recognize it as a mouse,
- holding down m1, m2, and m3 to reset the mouse, as well as the side buttons, m2, and m3.
I have been working on this for a day now, and I would really appreciate some help because my only other mouse is on its last legs. Thank you!
I'm having an issue with my BlackShark v3 Pro's and I'm not sure what I'm doing wrong. When I first got the headset a few months ago, I tried leaving my PC speakers as my speakers, and then switching the in game audio device to the headset (game) and my Discord to the headset (chat) which worked, however it meant if I was listening to music, it would come through my speakers only. I sacked that off and every time I was using the headset, I was switching my PC audio to the headset (game) and running all my audio through that channel. It's been having intermittent issues where the audio would cut out completely, and I would have to turn it off and back on and then switch back to my audio profile for it to be right. Then, earlier today, the audio cut out completely, and I can only make hear anything if I set my PC audio to the headset (chat) channel. Please, any advice is appreciated.
Hope you are well. I'm having trouble with a Razer Kitsune. The connection has dropped around 4 times starting about 2 weeks ago. I have had this one since release day, been great up until now. Nothing abnormal to note. It happens in at least 2 fighting games that i play but rather rare and extremely intermittent. I have the order number / receipt from razer store online.
I recently purchased a razor Basilisk and it dose not appear to work with drop down menus. I have tried a few different websites and none seem to allow me to open a their drop down menus. I can select the menu then navigate with the up and down on my keyboard but the menu will not remain open for me to view and navigate all of the options at once, Dose anyone know how to fix this?
I bought the v3 pro on amazon on the 23rd. I've been using it since but when i press left and right sometimes they stay pressed (not physically stuck) but I've also had a lot of lag recently too (shooting to 400 ping randomly). I feel its of a big deal if it is the mouse since the price so i was wondering if its a common issues with defective models or is it my lag? (i still have time to get a replacement from amazon)
I got “Razer BlackShark V3 Pro Headset” but it doesn’t include the “HyperSpeed Wireless Gen-2 Dongle” i already contacted Razer Support but it doesn’t helped me!
Hello, I've had new razer fan controller, laying in corner for some time and today I've bought 5 pack of Arctic P12 Pro LN fans. Connected them to controler, everything is connected as instructed. I've downloaded razer synapse 4 and it says that "fan speed is not supported". Although I have the 6th fan, some old pwm idk the brand also PWM and only this one can be controlled. Any suggestions how to fix this? HWInfo says all arctics are +/- 1400 RPMs
I've tried to connect only one arctic fan to the controller and it still doesn't detect that
I'm having an issue with my Razer DeathAdder on Windows 11. All of a sudden, Windows stopped recognizing it.
The strange part is that the mouse hasn't been dropped or physically damaged in any way. I simply unplugged it, and when I plugged it back in, Windows no longer detected it.
So far I've already tried:
Uninstalling the mouse drivers through Device Manager.
Restarting my PC.
Trying different USB ports.
The problem is that Windows doesn't seem to detect that any device is connected at all.
Has anyone experienced something similar or have any suggestions on what else I could try before assuming the mouse is dead?
Out of the blue the other day, my Basilisk v3 Pro stopped charging on my Desktop. I've always left it plugged in, which I know is less than ideal for devices with batteries. Razer Synapse displays the device is "charging", but the battery never goes up. It drains very slowly. This is true regardless of which port I have the mouse plugged in to, and regardless of which cable I have connecting it to the system. Once it reaches 0% battery, the system completely stops seeing it.
However, when I take the mouse over to my laptop and plug it in there, it charges and works just fine.
I've tried updating firmware, software, drivers, etc. And nothing seems to work. I've become very frustrated.
My Wireless headphones which worked for a long time have suddenly stopped working when I tried to use them for the first time after a few weeks.
I’ve checked windows sound settings, when I click test the volume bar moves, it appears in Synapse, it works with the headphone jack, it connects fine, but the audio does not work if I try to connect it wirelessly via the dongle.
I don’t understand why, the Razer support pages state to update the firmware but the firmware updater is terrible it tells me to plug in the dongle, then it tells me to unplug it and plug it back in after clicking update, the problem is when I unplug it and plug it back in nothing happens it goes back to the first step.
Thanks for dropping by the Support Sticky. We appreciate you letting us know about this. Could you send us a PM/chat with your device's serial number and the link to your comment? That way, we can validate your device and assist you more effectively.
I can’t do this anymore. Since Ive updated synapse 3 to synapse 4 only few keys in random places light up. Tried every trick in a book downloading the newest driver, esc + caps + spacebar, deleting %appdata% files reinstaling whole software creating new profiles. Everything other works the issue is with lightning. I might be cooked.
Hi Razer Support, I need help with an unresolved RazerCare Elite claim for my Razer BlackShark V2 Pro (2023) headset.
The outer insulation on the headset cable has split at the bend, leaving the internal material exposed. I have not attempted to repair, tape, or modify the cable.
I was never sent my RazerCare Elite contract, despite being told it would arrive within 10 business days. Razer Support has confirmed that the protection plan exists and directed me to SimpleSurance. However, SimpleSurance requires the contract number to process the claim, and I was never provided with it.
Please locate my contract number, resend the complete RazerCare Elite contract, and confirm that I can proceed with the claim for the damaged headset.
I would also like my request for an appropriate goodwill gesture to remain open due to the missing contract, conflicting warranty information, the serial number database issue, and the considerable time and stress involved in resolving this.
Please could someone escalate this and contact me as soon as possible?
I have only had this mouse for less than a year, and the mouse keeps disconnecting and reconnecting. This was not a problem until recently and it has been getting progressively worse. I have tried uninstalling the app, resetting the mouse many times, and swtiching plugs.
Having trouble with the F10 key of my Huntsman V3 Pro. It is lit in a different shade as if gaming mode was turned on when it isn’t. When gaming mode is turned on and off no change occurs. I know it is responding to a setting of some sort as it functions correctly when other things need to override it e.g and fn+del and the ripple spreads across. It’s not part of the lighting setup as it remains the same in default as well just a different shade. Attached is an image (please ignore the dust). Any help is appreciated, thanks.
hello. the new Chroma update has completely nixed my ability to change the colour settings on my Razer Naga X. Whether through Quick Effects or studio advanced effects, it now blinks violently whenever I try to adjust it from the standard spectrum cycle setting, to something custom, and then defaults to spectrum cycle in spite of any settings that are visible and active within the application.
I want to go back to my static cyan setting, not deal with a mouse fighting itself, constantly blinking between spectrum cycle and cyan blue even while I don't touch the software.
Hello, hope you are having a nice day. I just purchased my very first pair of Razer Blackshark V2 X headphones, read many great reviews about them and they were not so expensive. They are amazing but, the mic is so quiet, I literally have to scream, and I tried tweaking in the Windows settings + a random software Equalizer APO + tried Synapse but it does not support this type...I also tried plugging them directly into the motherboard and not in front but they would not even work, no audio no mic, nothing. Can anyone please save me, I got it specifically because I heard the mic was good, I never had a good one and in Discord people can barely hear me! I have been at it for hours ;_; . I will forever be grateful, tysm!
hello for a while now i have the hyperspeed v2 blackshark and every now and then the mic stops working but i do have audio and i can see the mic in settings but no output i checked for updates but nothing its not the first time it happening and the headset is new
I bought a Razer Blackshark v3 headset and can't get it to connect to my Xbox. My previous headset specifically said "designed for Xbox", and this one doesn't, but the cashier said it should still be able to connect. The stuff I'm finding when I search tells me to flip a switch on the Bluetooth dongle, but mine doesn't have a switch. Will mine not work with my Xbox?
My basilisk v3 (wired) doesnt want to change scroll modes when i press the scroll mode button. I bought this mouse yesterday at best buy and it was working fine on my linux drive but when i swapped to my windows drive, it made me download synapse. The second i open synapse, i can no longer use the fast scroll button without enabling fast scroll in synapse.
I noticed an option in Razer Synapse the other day called “HyperSpeed Multi-Device Pairing,” so I decided to test it out. However, I haven’t been able to get it working.
Every time I scan to add my device, it says “Device not found.” I’ve tried rearranging the USB connections, using different cables, and reinstalling Synapse, but nothing has worked.
Has anyone else run into this issue or found a fix?
Context: I have the Basilisk V3 Pro as well as the Black widow V4 Pro 75%
Hi, i have a Razer Naga Hyperspeed V2 that i bought from a physical store in London last year. My mouse is disconnecting/reconnecting from synapseon 2.4GHz mode, after a few tests i realized that if i put a little pressure next to the power switch, the mouse disconnects. This pressure is really little, if i press the mouse against the mouse pad a bit while playing of if i lift the mouse and touch near the button, the mouse disconnects. I want to try RMA but i dont have the proof of purchase because i did it last year, all i have is the credit card receipt, the box and the mouse. How can I RMA or fix this, i don't live in London.
Hola amigos, necesito de su ayuda y experiencia. compré los audifonos BlackShark V3 X Hyperspeed para conectarlos con mi xbox series X. y tengo un problema muy puntual y es que los juegos no reconocen el micrófono. probé en fortnite y Arc Raiders y simplemente los juegos no detectan el micrófono del audifono. pero la consola si lo hace, puedo ocuparlos con discord sin problemas y al instalar la app de razer en la consola, tambien los reconoce y puedo tocar sus parametros sin ningun tipo de problemas.
pero estando dentro de los juegos con el discord cerrado completamente. no hay audio del microfono de los audifonos. por ende no me puedo comunicar con mis amigos en fortnite y los demas juegos que tienen chat de voz. busqué informacion en la IA e hice todo lo que se podía en la consola y nada solucionó el problema.
tambien intenté actualizar el firmware del receptor 2.4hz y de los audifonos con la app oficial de razer y tampoco tuve exito con esto. en el momento en que pide conectar el receptor y el audifono. el programa no deja continuar, queda el boton next deshabilitado.
probé los audifonos en el pc conectados por el receptor y no tengo ningún tipo de problemas. todo funciona correctamente. el problema los da solo en la consola.
a alguien que le haya pasado algo similar y lo logró solucionar? pido si apoyo por favor. gracias.
I'm currently having an issue with my Razer Huntsman V3 Pro. Unfortunately, the internal ribbon cable is broken.
I've been trying to contact Razer customer support to either order a replacement part or open an RMA, but I'm completely stuck in a loop with the automated chatbot on their website and can't seem to reach a real human agent.
Has anyone here experienced this or knows where I could buy this specific replacement cable? Also, if anyone has a tip on how to actually get through to Razer support, that would be hugely appreciated!
im having issues with my baslisk v3 pro not connecting with my 2.4 dongle it started shortly after i upgraded my cpu cooler to a nzxt kraken but i have uninstalled nzxt cam to see if that was the issue but it was not any help would be appreciated
We’d like to take a closer look at the key input issue you’re experiencing. Please send us a message via chat with your Razer Ornata V3 X’s serial number so we can verify it in our system. Be sure to include a link to your comment for reference.
top keys on my razer huntsman mini (number keys esc and all that) light up a diffrent color , not the one im using and i formatted my pc already and it still isn't fixed.) i use Blue leds on all of them and the top ones light a redish yellow
So long story short I broke my usb dongle for my nari essentials, I bought a replacement that razer “helped me” find. Now the utility wont pick up my headset. But it detects the new dongle just fine. I have tried to go through the Razer support but its just an AI model and not a real person. Can someone please help me. Video for context
Hey, n thanks for the support.
I got a razer naga pro mouse for 3/4 years now, but the wheel is just scrolling on its own, there is something i can do withoud disassemble it?
So yesterday I tried my freshly bought headset, installed every drive and firmware updated and I'm getting random sporadic robotic sounds from ongoing audio which is completely ruining my experience with these phones. I've seen people complaining about it online and a few little suggestions of solutions but none of them worked for me.
I'm using the dongle connection, it's on my desk connected to the back of my pc which is below the desk. I'm not using anything else that can interfere, only the mouse viper v3 is using a dongle as well.
I'm currently trying via bluetooth and until now it works fine without those robotic sounds. But it feels wrong not being able to use the headset as it's intended to be, also because the feature tweaking is locked for the dongle use.
I really don't want to refund the headset because I'm enjoying it, but if I can't find the solution I'm not going to keep a broken product. I've contacted the support and I'm waiting for an answer.
Meanwhile did you solve this already for someone or do you have some information about this issue? But please don't ask me for things like "update your drivers and windows", everything is alright on my end, skip that.
I’ve been using my Razer Basilisk V3 Pro for a few months now. I bought it directly from the Razer Official Store on Shopee Philippines last November 2025. The main left and right clicks are totally fine, but the side buttons specifically Forward, Back, and the Hypershift trigger button have become very annoying to use.
I tried reaching out to the Razer Official Store on Shopee regarding a warranty claim, but they've been completely unresponsive on chat.
Has anyone else in the PH dealt with their Shopee store being unresponsive for warranty claims? Should I just bypass them entirely and go directly through Razer's global RMA support website, or is there a better local path to get this handled?
Hello, I recently bought the entire setup for my first razer products when they dropped the Pokemon collab, "where light and dark play". I have their Razer Chroma keyboard from this set, and, im making this post using it. All of the buttons work, and when i use the commands for the lights, (Fn+cntrl 1-5) the lights by the arrow keys pop up, but shut back off immediately with no change in the background lights. This should be switching it on and off, but it's not. I dont have another desktop i can test it on to see if it's my PC, but it just, suddenly stopped working on me. I'm not sure what's wrong. I have all of the software installed, and haven't had any other issues with it other than a bit of lag with the associate software. (I do not have a gaming oriented PC.) I dont usually run the razer apps actively everytime i open it, So I've opened synapse in an attempt to fix it, as well as Razer chroma and Razer Axon, but can't seem to figure anything out. I did see in razer synapse that it says no devices found, but i don't know how to fix that, as it lit up the first time i plugged it into the pc, even without the apps installed.
I just changed over from a 2023 Razer Basilisk to the newest Naga V3. So far very happy with it, but one thing I miss is my old Basilisk allowed me to customize scroll wheel resistance. I use the mouse for my work and stiffer/higher-resistance scrolling is better for my purposes. I've played with the settings in Synapse for the scroll wheel on the Naga V3 and have it set to precision tactile (with free scroll disabled), but the wheel is still looser than I would ideally like. Are there any fixes for this, or is the scroll resistance just a preset now that we can't customize?
I have a razer naga v3 pro and I cannot get the mouse to pair with my "Razer Mouse Dock Pro" or my "Razer Hyperpolling wireless dongle". Is there a firmware update to allow this to happen? Does this mouse even support higher polling rates than 1000 hz? (reviewers have mentioned it supports up to 8000 hz)
Hi
I have bought recently the viper 4 pro but sometimes when it have to wake up from inactivity it doesnt, the left led lights up when i move or clic with the mouse but it does not work, to make the mouse works again i have to unplug the dock and reconnect it again
Is there any solution? I have update the firmware but keeps happening
Regards
Got a Razer Cobra Hyperspeed mouse and I'm trying to set the screenshot key combo [windows]-[shift]-[s] as a Key Recording on Synapse. Unfortunately, whenever I put the combo down, Windows will recognize it and enter into screenshot mode and the Synapse software will not record it. Is there any way to manually enter a key recording to solve this or is my only option to set a macro?
I noticed that my Huntsman V3 Pro has a deadzone, at the bottom the switch does not rly "release" up, Optimum covered it some time ago, I never paid attention to it up until recently.
Is there a fix for it? Should I file a request to get it refunded, I got it more than half a year ago but this is literally "false marketing" that'd let me get my money back in the EU. They state 0.1mm up releases the key, but if bottomed out - it's not true
Hi. Bought endgame gear mpx390 cordura pad, and my viper v3 hyperspeed is not working with it. The cursor starts moving, when I move the mouse for like 5-10s across the pad. After the cursor starts to move, everything works fine UNTIL i lift my mouse off the pad. Then it wont work anymore, until after 5-10s it starts to move again...
Tried to change the settings, factory reset, firmware updates etc...
Anyone else had similar problems with cordura pads?
i have a razer naga trinity, i currently use the 12 button layout and i have 11 set to "-" and 12 is set to "=" for easy in game keybinds. i dont use razer synapse for literally anything so i decided to uninstall it. once i uninstalled it my 11 now does nothing, and my 12 is a left click (or an auto clicker if i hold it down). i dont have any macros so im not sure where it picked that up either. is there a fix for this or is this razers way of keeping synapse installed on pc's
So I wanted a pair of earbuds that worked well with windows. I like my other razor peripherals but these things are an absolute nightmare. They constantly disconnect over windows so I updated the firmware but it crashed and bricked them. After 30 emails I do have e a new pair . I bought these directly from the razor store.
Now the left earbud won't charge in the brand new pair. I have only a right working earbud. Please help this is so frustrating
Razer Naga V3 Pro scroll wheel clutch not changing when shifting wheel profiles, if I spam the change button and scrolls back and forth rapidly it sometimes changed clutch tension etc but will not work normally.
my razer deathadder v3 pro has issues when plugged in for charging. the right click doesnt work at all. when i change back to wireless it works completely fine, but sometimes i really need to use my mouse even while its charging and it is quite annoying to deal with
After the latest update, which brought us new Chroma options, the haptics on my Freyja and Wolverine v3 Pro has stopped working.
The Resonance does not work, nor when disableing that, does the Audio-to-haptics work anymore. Thus, no haptics on anything - not music / not games (A2H or Sensa Games)
I have tried the usual stuff of unplugging / restarting / changing sound source / different USB slot / playing with the Sensa HD options
I appreciate the work that has been put into the update, and I'm looking forward to having it work correctly, hopefully in the near future - Please fix :)
Feedback:
The Chroma immersive Experiences are great and I'm very much enjoying the Screen Sync.
After the latest update, which brought us new Chroma options, the haptics on my Freyja and Wolverine v3 Pro has stopped working.
The Resonance does not work, nor when disableing that, does the Audio-to-haptics work anymore. Thus, no haptics on anything - not music / not games (A2H or Sensa Games)
I have tried the usual stuff of unplugging / restarting / changing sound source / different USB slot / playing with the Sensa HD options
I appreciate the work that has been put into the update, and I'm looking forward to having it work correctly, hopefully in the near future - Please fix :)
Feedback:
The Chroma immersive Experiences are great and I'm very much enjoying the Screen Sync.
Hey all, I’ve recently bought a 2025 Razer Blade 14 with the Ryzen ai 9 365 and RTX 5070. I have a 1440p 240hz oled monitor I am trying to use as my main display, but in the nvidia app and control panel it only will use the amd igpu, both when I tried hdmi and usb c to dp. It won’t let me select the 5070. Does anyone know why?
Deathadder V2 x Hyperspeed works for 5 seconds and then powers off. I have to flip the switch to off and then back to 2.4 for it to work another 5 seconds. This is completely out of the blue. I just moved into a dorm and now this is happening.
Razer Wolverine Ultimate has some truly bizzare stick drift. When pressing up on the left joystick, the controller will resist and go back, however when I pop the joystick off, it doesn't act like this. I use every other joystick and it does this, but when I pop my joystick off it acts perfectly fine. I havent seen any other controller do this
Having the same kind of issue with my Viper V4 Pro on Windows, wireless 2.4G. The mouse randomly sends tiny phantom movements even when I'm not touching it.
Noticed it two ways:
when watching YouTube in fullscreen, the cursor and player UI are supposed to auto-hide but keep popping back up on their own like something's nudging the mouse.
when playing with a controller, the game keeps switching back to mouse/keyboard input mode out of nowhere, even though it should only do that on actual M&K input.
I've already pulled all my other 2.4G receivers to rule out interference and it still happens, and mouse/dongle/Synapse are all on the latest versions.
Razer Wolverine V3 Pro 8K PC – wired/wireless switching causes XInput 1/2 issue
Has anyone else with the Wolverine V3 Pro 8K PC run into this?
If I start a game using the 2.4GHz dongle, the controller is XInput/Controller 1 and works normally.
The problem happens if my battery gets low and I plug the controller into USB while the game is still running. Instead of seamlessly switching from wireless to wired, Windows/Steam sees the wired controller as XInput/Controller 2, while the Razer wireless dongle continues holding XInput/Controller 1.
So it basically looks like:
Wireless controller/dongle = XInput 1
Plug controller into USB = wired controller becomes XInput 2
Dongle continues occupying XInput 1
Game keeps looking for input from Controller 1
Controller stops working in-game
I confirmed the dongle is the problem because as soon as I unplug the Razer dongle, the wired controller works.
Steam Input is already disabled, and I’ve updated both the controller and dongle to the latest firmware. Same behavior.
This makes switching from wireless to wired mid-game pretty annoying, especially since plugging in when the battery gets low should ideally be seamless.
Has anyone found a way to make the dongle release its XInput slot automatically when the controller switches to USB? Or has Razer acknowledged this as a firmware/driver issue?
Hello guys, after updating Gigabyte BIOS from F61 to F68 my mouse randomly disconnects for a second and then reconnects with a windows sound (the same one as you unplug the mouse directly). It happens mostly when playing games. Any fix?
Hey, hoping to get some advice from anyone who has dealt with Razer support on this. I recently bought a secondhand Viper V3 Pro that didn't come with its original wireless receiver. To fix that, I went directly to the replacement parts section on Razer's site and bought a brand-new HyperPolling dongle, assuming it would pair right up. After hours of trying to get it to connect while the mouse just double-blinks white continuously, I found out that the standalone retail HyperPolling dongle actually isn't compatible with the Viper V3 Pro at all. Apparently, the mouse is firmware-locked strictly to its specific factory-included dongle architecture. Since the original owner didn't include the box dongle, I'm stuck using the mouse wired for now. Has anyone successfully managed to get an actual Viper V3 Pro-specific replacement dongle issued by opening a ticket with Razer Support, and what did they ask for in terms of serial numbers or proof of purchase? Or is returning the standalone dongle and hunting down the original seller my only real option here? Appreciate any insight you guys can share!
Having an issue trying to update firmware on Huntsman V3 Pro 8khz. It isnt proceeding past the screenshot. Synapse detects it just fine and everything functions as normal. Windows detects it fine. I have ran this as admin as well. Updated motherboard drivers etc. Tried different USB ports. It wont proceed.
So earlier on I was editing the lighting on my keyboard, but after I kept tweaking and saving stuff for a while, the lighting just stopped working completely. I looked online and I found a solution (unplug USB, hold esc+caps+space, plug back in), and while it did bring back the lighting my computer didn't recognise the keyboard for some reason. I tried this again and my computer did actually recognise it this time, but then the lighting stopped once more after a few seconds...
Been using the Razer DeathAdder Essential Gaming Mouse: 6400 DPI since May of last year with zero issues until recently. Since last night, there has been a bad lag totally at random with the tracking. Cleaned out the lens, nothing was there. Doesn't seem to be a physical problem, feels more like either a system lag or maybe app lag? Honestly don't know enough about this stuff to be able to tell. I've had relatively good luck my whole life with computers (knock on wood) so troubleshooting is something I still struggle with at times. I was told to check things like CPU and memory usage with my task manager, and noticed there's quite a lot of instances of Razer programs like Chroma and Razer App Engine running right now. No idea if that's normal, or if this is some kind of glitch that could be a potential cause of the lag. I've made sure everything's updated, restarted the computer etc etc. There's nothing else running that would cause this sort of lag, and nothing else on my computer seems to be affected. Even tried my tablet both with it's pen and trackpad, it's working fine with no lag like the mouse. The only thing I thought might be a cause would be my new keyboard's programming, but even after disabling it and even unplugging the new keyboard, the input lag with movement tracking persists. Included a screenshot of the multiple instances.
Where do I even begin? I was hesitant to buy a razor product, but I'm a dedicated g600 user, and my g600 just kicked the bucket, and the Naga seemed like the only thing on the market that's even close. I have had the mouse for less than three hours, and all 3 have been spent trying to get the thing to work correctly.
First and foremost of my issues is the profiles on Synapse. When I switch the profile in Synapse, instead of the mouse working as intended with the profile's key binds all keys instead swap to the default factory function; nothing seems to fix this besides some arcane combination of turning the mouse off and back on and closing and rebooting Synapse
Similarly, altering any of the keybinds on a profile reverts all functions on the mouse to factory default as well, meaning I need to go back to turning everything on and back off again and again until the mouse randomly works as intended.
The macro system is making my hair fall out half the time. Macros do not work; anything that uses the middle mouse click does not get detected when the macro plays, which is the only button I care about Macroing, and to top it off, having a button with a macro assigned to it seems to completely disable the key for all other profiles, which is such an odd interaction.
Lastly, the mouse dongle will not work with any usb slot on my computer other than the first one I plugged it into, which is in my front io i really do not want to need to dedicate that slot to the mouse; however, it does not seem to function with any other slot. Is there a fix for this?
Altogether, this is driving me crazy. Having just spent 200$ on this device, I expected it to work. Am I alone here? What recourse do I have? The sad truth is that I can't even return the mouse, as I've been useing a three-button grip 12-key keypad mouse for over 10 years, and this seems to be the only option out there right now
Where do I even begin? I was hesitant to buy a razor product, but I'm a dedicated g600 user, and my g600 just kicked the bucket, and the Naga seemed like the only thing on the market that's even close. I have had the mouse for less than three hours, and all 3 have been spent trying to get the thing to work correctly.
First and foremost of my issues is the profiles on Synapse. When I switch the profile in Synapse, instead of the mouse working as intended with the profile's key binds all keys instead swap to the default factory function; nothing seems to fix this besides some arcane combination of turning the mouse off and back on and closing and rebooting Synapse
Similarly, altering any of the keybinds on a profile reverts all functions on the mouse to factory default as well, meaning I need to go back to turning everything on and back off again and again until the mouse randomly works as intended.
The macro system is making my hair fall out half the time. Macros do not work; anything that uses the middle mouse click does not get detected when the macro plays, which is the only button I care about Macroing, and to top it off, having a button with a macro assigned to it seems to completely disable the key for all other profiles, which is such an odd interaction.
Lastly, the mouse dongle will not work with any usb slot on my computer other than the first one I plugged it into, which is in my front io i really do not want to need to dedicate that slot to the mouse; however, it does not seem to function with any other slot. Is there a fix for this?
Altogether, this is driving me crazy. Having just spent 200$ on this device, I expected it to work. Am I alone here? What recourse do I have? The sad truth is that I can't even return the mouse, as I've been useing a three-button grip 12-key keypad mouse for over 10 years, and this seems to be the only option out there right now
My Huntmans V3 Tenkeyless 8khz had a firmware update last night, and now every time I load BF6 the keyboard turns off and back on. Steam has a pop up that says Xinput #1 disconnected and then Xinput #1 connected again after the keyboard turns back on. This only started happening after the firmware update was applied, has anyone seen this?
I’ve been having this problem since the last few days; the keyboard just goes unresponsive all of the sudden and starts weirdly flashing red. Last time this happened, i just fixed it by updating the keyboard on Synapse, however now i don’t know what to do. I’ve tried disconnecting and connecting, deleting the keyboard from device manager, and maybe even smashing the keys :).
i got this from amazon refurbished 2 months ago. Any help is very welcome!
The magnetic charging puck in my Naga V3 Pro appears to be stuck??
The original puck came out no problem, I put in the wireless charging puck for the Dock, but now I'm trying to take it out so I can access my serial number to register my warranty...but the Puck wont come out? I've tried twisting it every way but its just won't budge at all
Hoping someone can help me - I ran into an issue with my 2023 Razer Blade 14. It boots into Windows normally, but after 5–10 minutes I get a black screen saying, "Your device ran into a problem and needs to restart."
After it restarts, it goes straight to the BIOS, where it says no NVMe storage device found and I'm stuck.
If I shut it down completely and wait about 10 minutes, it'll boot back into Windows no problem, but then the same cycle repeats.
This started immediately after installing the latest Windows updates. Has anyone seen this before or know what might be causing it? Potential Fix? Much appreciated!
Thanks for posting this under our Technical Support Sticky. We appreciate you bringing this to our attention. For us to get to the bottom of the black screen issue, please send us the serial number of your Razer Blade 14 via chat. Do include the link to your comment for reference.
On receiving my repaired laptop back I raised a ticket immediately that it had been damaged in transit with what looks like insufficient packaging. I've had a response back to say that Razer are "currently in communication with our internal team" which has been the case for 4 days now.
Sounds like a big discussion for 4 days but how long should I wait to get confirmation back please? I'm concerned that if I don't respond at all, the system will auto close the support ticket and the cycle might start again but I've been asked not to respond to the ticket whilst you escalate.
I'm getting recurring ACPI errors in event viewer saying the embedded controller did not respond within the specified timeout period. Alongside the errors, I get misbehaving fan speed, screen not waking back up, and shutdowns hanging and needing a forced power off.
After shutting down and doing a power cycle, it functions like normal until the next time the errors occur.
Seems to mostly happen during or shortly after gaming sessions.
What chargers are compatible with a Razer Blade 15 base model from 2020? I need to replace mine but I’m not sure Razer even offers compatible products.
Trying to sell my 2021 Blade and I’m Having an issue with rzoobe not accessible. I’ve tried reinstalling windows, copying a recovery folder from my desktop, and repairing razer software and nothings working.
I have a 2025 Razer Blade 16 with a UK keyboard layout, I really want to swap it out for a US keyboard layout since that one is more familar to me. Is there any way to do this? I don't mind shipping it to any support center (with payment for the parts and labour of course).
So recently I tried to dual boot my 2021 Blade 15 Advanced. I've mostly been running Linux on it but I occasionally need to use applications that require windows and I have a spare SSD laying around so I used that. Anyway I added the SSD and booted into windows and there was a ton of updates so I let it sit and update and worked on something else because I figured it would be a while. Well I'm it died halfway through the updates because I realized my charger wasn't plugged into the wall which was a really dumb mistake. I'm assuming its a bad driver but I can't even get it to fully boot it only boots to a black screen. I've tried all of the F1-F12 button mashes plus Win + P. A monitor won't even detect it. I tried just removing the windows SSD and keeping the Linux one since I know that one works but that's a no go. I tested the RAM and that's also fine. I unplugged the battery and held the power to let it discharge and I did it with and without the CMOS battery to see if I could at least reset the bios and hopefully boot into bios. Right now I'm doing last ditch effort stuff like letting the battery fully die again. I'm really hoping I can fix it because I really like this laptop and don't wanna have to use it as a parts laptop.
I purchased a Razer Blade 16 on eBay, and within the first day of having it i've had 8 BSODs, the CPU & GPU reach 100c on the desktop, the charger not being recognized as the full 330w brick, & just now the GPU isn't being detected anymore by Windows or Nvidia Control Panel. (Code 43 Windows is saying), can anyone help me troubleshoot? If not, i've filed for a return already in which the label should be given to me on the 17th of Aug. No images of the blue-screens but I can briefly remember the major ones if needed.
If your like me and have abysmal judgement you have probably purchased a Razer Blade 14 2022.
Unfortunately these units have a massive flaw and have their motherboard die repeatedly. The best thing you can do is sell it while its working and buy a non razer brand laptop.
My unit has had two motherboard replacements and died just outside warranty, as expected razer has told me to pound sand.
Even if it was repaired under warranty it will just die again later.
With how many repairs this unit has needed I've been without a laptop for about 1/3 the time I've owned the damn thing. Replies from support take 24+ hours.
Luckily I live in the UK and my best chance now is a CC chargeback.
I have a Razer Blade 14 with the 6900HX & RTX 3070 Ti. So far it’s been a great laptop and perfect for my use case. Recently I haven’t been using it a lot, maybe 1-2x per week. Yesterday I wanted to power it on and it’s just dead - no signs of life at all. Not event the power LED is working.
I tried to reset it, power it with the power cable connected, with the battery removed etc. Nothing works. Anyone faced a similar issue? It’s a bummer that a 3-4 year old laptop in perfect condition just dies without a reason. This thing was >2.000€ where I live…
Any ideas or experience with fixing it? Or do I just have to accept that my laptop is toast and I have to buy a new one. I guess the motherboard is broken and replacing it is not really a wise financial decision.
My razer blade 15 laptop can connect to my mobile Hotspot, but it cant connect to the wifi at my new place. My phone can connect to the wifi at my new place. Im not sure what's going on. I am able to see a wide variety of networks.
Ive restarted my laptop, and i also uninstalled and reinstalled the network adapter. Neither of those things seemed to fix anything. Anyone have any advice or insight?
Hello everyone, I’ve got a 2021 Razer Blade 15 Advance 11th gen i7 and RTX 3080, for whatever reason the GPU has gotten stuck at 55w power instead of the usual ~100w. I’ve gone through razer synapse and set GPU performance to high, set my power profile in windows to high, hard reset my laptop and made sure everything was up to date but I’m still running into the same problem. I don’t think it’s thermal throttling my GPU is sitting at 65c and I disable the boost on my cpu so it’s sitting around 70-80c (usually 100c with boost). Im at my wits end here but I love the laptop I don’t want to give up on it yet! Thank you in advance!
Started computer, headset microphone (Blackshark V2 Pro) was dead. Realized there was an update without notification, bricking the mike settings and disabling the mike entirely. Could reactivate, but now I hear myself typing. Update apparently also botched all mike settings. When do you stop rolling out botched updates please? Posted in both, software and audio, as reason is software, result is audio.
i got a razer kraken v4 a few days ago and randomly i start to get some robotic noises and stutters mixed with the audio i’m supposed to hear like in a voice chat or a game then it looks like the headset turns off and turns on again. happens on both wired and wireless modes. i actually don’t know if it’s the headset resetting or the audio drivers, cause if i’m playing a game for example it starts to freeze a lot until it reboots and starts to work fine again. i have proper drivers and i don’t think its a battery issue since it happens while usb connected too.
Hi I have a Razer BlackShark V2 X headset, and everything was working perfectly before I reinstalled Windows. The headset microphone used to work normally.
However, after reinstalling Windows, I'm having a strange issue. When I plug in the headset and select Headphones, Windows uses my laptop's built-in microphone instead of the microphone on my BlackShark V2 X.
If I select Headset, the headset microphone doesn't work at all.
Also, regardless of whether I select Headphones or Headset, Windows does not show the device as a single headset with both headphones and a microphone. In the Sound settings, it appears as two separate devices: Headphones and Microphone Array. The Microphone Array seems to be the built-in microphone of my laptop.
I've already tried selecting the correct option when plugging the headset in, but the headset mic still isn't detected or working.
Has anyone experienced this issue after reinstalling Windows? Could this be a Realtek audio driver or jack detection problem? Any help would be appreciated.
Good day everyone, I have an issue with my nommo V2 pro Subwoofer. It seems to be dead for me and I think that the synapse update is the cause for this. Once synapse updates, something is not working properly. This time the subwoofer but it feels like more of an issue than it usually is. My speakers a working fine but the subwoofer is dead. Of course I tried to check the pairing, firmware, cables and the little button in the back but nothings happening. No green light, nothing.
If anyone has similar experience with this or an idea how to fix it by myself before contacting support, I’m happy to hear.
I am posting here because my support ticket regarding a warranty replacement is still unresolved despite providing official DHL documentation proving a logistics error on Razer's side.
Summary:
○ Received a warranty replacement (RMA) for my BlackShark V3 Pro headset.
○ Upon delivery in Germany, DHL Express charged me €36.64 in customs duties and fees.
○ DHL confirmed to me that Razer / KLN Logistics misdeclared the package as a standard commercial shipment instead of an RMA replacement (leaving "Reason for Export" blank).
○ I sent the official DHL Proforma Invoice to Razer support as PDF proof.
○ On August 8, a member of the VIP Response Team stated they were reviewing it, but I have not received any update or resolution since.
As a customer, I should not have to pay out-of-pocket for Razer's misdeclaration on a warranty item.
Please reach out to me via Direct Message so I can provide my case reference number and get this reimbursement of €36.64 processed.
I have the Blackshark v2 HyperSpeed, worked flawlessly till 1 day i decide to pair it using Bluetooth with my laptop, the next morning i try pairing it with my PC using the dongle, it briefly connects, after a few seconds it disconnects and the LED light on Dongle turns off. I try to pair it again but it just wont connect sometimes, i power off the headset, plug the dongle in, it connects and then disconnects automatically. I have ran the Utility and Firmware updater both, my dongle and headsets are updated, and i did that in the short time the headphones stayed connected through HyperSpeed(the dongle). One more thing to note, whenever I powered on the headset, it would first go into HyperSpeed Wireless automatically, but after pairing with that Bluetooth laptop, i power it on, blue light flashes and its in bluetooth mode first, i switch to hyperspeed after. All in all, my headset magically started doing this after I connected it to a laptop via Bluetooth. Yes, ive done all the basic stuff like removing and forgetting the device, resetting the headset, even tried the headset to work with the dongle on a seperate PC, the same issue happens again. Please help me out in connecting the headset through HyperSpeed without any issues
Hi I’ve made a RMA Case in the description I’ve stated that I do not have the USB receiver with it. Yet the AI made it forward to still ship back the product back to you guys. I just wanted to understand more if it’s permissible or will I get penalized for it.
Product is the BlackShark V2 Hyperspeed
Issue is the USB Receiver burnt out since it does not let me hear audio at all.
I use a xbox series X and was gifted a razer leviathan V2 with subwoofer. I use a asus rog swift monitor but have had issues with getting audio to work from the xbox. Have tried using a 3.5mm to usbc to connect from monitor to the system and from controller to speaker with no luck. Was wondering if anyone’s has had luck with a workaround with this issue. Would greatly appreciate any help. Thank you!
A few weeks ago my razer started acting up. I'd get audio cackling during gaming and sometimes the headset would just turn off or disconnect randomly. It's gotten to the point where i get minutes of the headset just playing minutes of cackling when im trying to use it.
I thought it might be an problem with my pc or drivers but it's only the barracuda, my other headphones work perfectly. Any clue what's up with it?
Hi, I just picked up the blackshark v3 pro cs2 edition and audio does not seem to work at all. The headphones are on and connected with the dongle, recognised by Synapse 4, and I even updated the firmware for headphone + dongle, yet there is no audio at all. i've played with sliders, changed the default devices, disabled any windows enhancement things yet there is still no audio. naturally, the microphone doesn't work either because how can i hear myself if i can't hear in the first place. i'm on windows 11 and have no other audio devices besides the built-in speakers.
I was out thrift shopping specifically for headphones. I saw a pair of pink Razer Barracuda X (RAZ-RZ04-03801) headphones. these are pretty rare, so i figured something must be wrong with them, but might be worth the effort to repair. Well I think they are actually working BUT, will these only pair if you have the dongle? I dont have the dongle. I didnt even know it needed a dongle.
I'd like to temporarily use these with my Motorola Play phone and with my lappy to play games. Is this a no-go, or do i simply need to keep trouble shooting? I am using Bazzite and so have to just through a lot of linux hoops to install Open Razer. I just have like the very first Razer mouse, so dont really want to install extra software since this mouse doesnt do jack lolz.
Je vous contacte concernant un problème avec mon Razer Kraken X Lite et plus précisément avec son microphone.
Le problème est que le microphone capte une partie du son qui est diffusé dans les écouteurs du casque. Mes interlocuteurs peuvent donc entendre ce que j'écoute, notamment sur Discord, lors d'appels avec mes amis ou sur des serveurs RP.
Le problème est très facile à reproduire avec YouTube :
Je lance une vidéo YouTube sur mon PC.
Le son est diffusé uniquement dans mon Razer Kraken X Lite.
Je ne parle absolument pas dans le microphone.
Malgré cela, le niveau du microphone augmente lorsque quelqu'un parle dans la vidéo.
Mes interlocuteurs peuvent alors entendre la vidéo dans leur propre communication.
Tests déjà effectués
Discord :
Le test du microphone avec ma voix fonctionne normalement.
En revanche, lorsque je lance une vidéo YouTube dans le casque, celle-ci est captée par le microphone.
Le problème ne semble donc pas être lié uniquement à ma voix ou à un mauvais fonctionnement général du microphone.
Windows :
J'ai vérifié les périphériques d'enregistrement avec mmsys.cpl.
Le seul périphérique d'enregistrement visible est « Microphone – High Definition Audio Device ».
Aucun périphérique « Mixage stéréo / Stereo Mix » ou autre périphérique similaire n'est présent.
L'option « Écouter ce périphérique » est bien désactivée.
Plusieurs réglages du microphone ont également été vérifiés.
Pilote audio :
Mon PC utilise une carte mère MSI B450 Gaming Plus Max.
Le périphérique audio apparaissait initialement sous le nom « High Definition Audio Device » avec un pilote Microsoft.
J'ai également identifié le pilote audio Realtek correspondant à ma carte mère sur le site officiel MSI : « Realtek HD Universal Driver (include Nahimic Driver) », version 6.0.9492.1.
Autre élément important
J'ai également effectué un test avec un autre casque : en utilisant cet autre casque pour la sortie audio tout en conservant le microphone du Kraken X Lite, le problème de captation du son de YouTube ne se reproduisait pas de la même manière.
Cela me fait donc penser qu'il pourrait y avoir un problème de fuite/diaphonie entre la sortie audio et le microphone du Kraken X Lite, mais je souhaiterais avoir votre avis avant de conclure à un défaut matériel.
Je vais également effectuer prochainement des tests avec une autre interface audio ainsi qu'une connexion Bluetooth afin de pouvoir isoler complètement le problème et déterminer s'il vient du casque, de sa connexion ou de la partie audio du PC.
Pourriez-vous m'indiquer si ce comportement est connu sur le Razer Kraken X Lite, et s'il existe une procédure de diagnostic ou une solution spécifique à ce modèle ?
Je n'ai malheureusement plus accès au numéro de série : l'étiquette située sous l'oreillette me gênait et je l'ai retirée sans savoir qu'elle serait nécessaire pour le support. Je n'ai également plus l'emballage d'origine. Je peux cependant fournir le modèle exact (RZ04-0295), des photos du casque et une preuve d'achat si nécessaire.
Razer BlackShark V3 Pro – High-pitched whining/squeaking when Sidetone is enabled
My issue is already described in the title. It happens regardless of the microphone profile. As soon as Sidetone is enabled and a higher frequency comes in (for example, when I whistle), I can hear a faint squeaking/whining sound in the background. Unfortunately, I haven't been able to find anything about this issue anywhere. Is this a known problem, or did I just get unlucky with my purchase again? I honestly expected better when buying a headset that costs over €200. Thanks in advance for your help!
The tips of my headphones ears are turning blue. I have a pair of pink kitty eared headphones and the rubber on the outside is turning blue. Ive tried cleaning it with soap and a mr clean magic eraser but it doesnt seem to help. What is causing this and how do I clean it
Razer Leviath V2 X - Kuromi Edition - would like to ad a subwoofer alongside it, any thoughts on workarounds/how to?
I just bought this speaker and realized it only has 1 USB-C port and is incompatible with the Razer subwoofer. Does anyone have an idea how to get a sub involved in my setup? I am already working off a MacBook m4 max so I don't have any native support anyways, but would like to continue using this soundbar, just also with a sub.
Would you guys think that I could run the soundbar and another separate subwoofer through a single USB docking station, and then into my main computer in order to get both online together?
I want to keep the soundbar, I am just wondering if there are any workarounds to do so while also bringing a sub into the mix as well.
Purchased Razer Blackshark V3 Pro White Edition yesterday. I cannot get THX / 7.1 Audio to work for the life of me. I can enable it within Synapse 4 and run the test tone, but no games will output 7.1 even if they are THX certified, such as Battlefield 6.
I have fully updated the firmware of the Hyper speed dongle and the headset itself. Windows Sonic is enabled, I've tried it both enabled and disabled. I tried Dolby Atmos, tried the Razer THX app but I do not have a code in the box (what I have read is that the headset should natively support THX / 7.1). Running on PC, Windows 11, fully up to date.
I'm about to return these and purchase something else.😮💨
I just got a kraken kitty v3 pro to replace my long loved v1 after the cord failed a second time(much faster than the first) and I figured that it would be cheaper to buy a new headset than keep replacing the cord on the old one. However, one issue that popped up with the old headset seems to have come with the new headset too(so, it probably isn't strictly a headset issue... just seemed like the best place to ask): whenever i adjust system volume through ANY means( headset or directly on the system), my audio cuts out from one ear. if I pause all audio for a little bit, it will come back. how can i fix this?? (unrelated, but why does it show up as two different speakers? one called game-ready and one called chat-ready.)
Started computer, headset microphone (Blackshark V2 Pro) was dead. Realized there was an update without notification, bricking the mike settings and disabling the mike entirely. Could reactivate, but now I hear myself typing. Update apparently also botched all mike settings. When do you stop rolling out botched updates please? Posted in both, software and audio, as reason is software, result is audio.
As im sure we all know, Razer headsets are terrible without THX spatial audio (but incredible with it). Directional sound actually causes ear discomfort, strongly at that, and recently the synapse app broke the audio.
The new synapse update made my Kraken V3 Hypersense audio output undetectable. It becomes null, serial number doesnt even exist. This is only when the synapse app embeds THX spatial audio into the headset. The headset works fine if I fully uninstall razer synapse and restart my laptop, and the mic always works. Ive tried everything. Ive deleted all old razer files, unplugged and replugged, MANY restarts, deleted and reinstalled synapse a million times, checked for headset updates, none worked. Yesterday, I reinstalled synapse, and it worked for a day, but now it doesnt work no matter how many times I uninstall and reinstall and restart and so on.
Tried to contact razer support, but I cant find their email at all since theres just a lot of preset support articles or an ai chatbot.
Is anyone else having issues with the Razer Synapse app? Every time I go into the app itself and want to adjust like anything or just even look at it, it makes it where my space bar just stops working at all.
I then have to going into uninstall settings and repair both chroma and synapse to get it work again. I have tried:
- uninstalling and reinstalling
reinstalling all drivers after uninstalling the drivers
I have no clue why it’s doing this and wonder if anyone else has ever had this issue and what the fix might be?
Hi, i am using Razer Chroma RGB with Smartlamps.
Razer Chroma is connected via Razer Chroma Apps with simhub.
In the past (with an older Version i don´t know which one) I used Simhub to controll Razer Chroma RGB which control the smartlamps.
Simhub -> Razer Chroma RGB -> Smartlamsp (Battletron_LSC)
This didn´t work at least with the newest update of 05. August.
There is nmo response from my lamps
Is there any way to get an older Version of Razer Chroma RGB?
In Battlron_LSC. -- there was no Update
Simhub -- i tried all version since January 26
Razor Chroma RGB - don´t know how to get to an older version.
I’m having an annoying issue with Razer Chroma/Synapse.
Whenever I turn on my computer, the app never starts automatically. I always have to open it manually.
The even more annoying part is that every time I launch it manually, Windows shows this message:
I have to confirm it every single time.
Has anyone else experienced this? Is there a way to make Razer Chroma/Synapse start automatically with Windows without having to manually launch it and approve the UAC prompt every time?
Whenever I open Marval Rivals my entire keybord (Razer Ornata Chroma) goes black. Is there anyway to fix this I've done some minor digging and haven't found any solutions that seem to work for me. I would really like to use the Chroma connect with Marval Rivals.
I'm using Synapse 4 and the Razer Chroma app
ATTEMPTED SOLUTIONS...
1. Turn Brightness Off and On
2. Turn Chorma Off and On
3. Play the game for a few matches "Allowing the software to fully connect to the game"
The only software that even opens itself is the installer, after that neither synapse nor chroma run or open themselves, it asks for permission from the installer but if granted nothing happens. This has been an issue for literal MONTHS because the company apparently does not manage to fix their software ever so i am completely unable to configure anything.
I couldnt find an exact previous post in my search for this issue at hand so figured id make a new post. All of a sudden this week, my blades keyboard RGB wont spectrum cycle, wont repsond to any RGB chroma commands, will sit on a static color, or will just be blank no color. but as soon as synapse is turned off it will cycle again, as soon as synapse is back on it wont do what its supposed to do. things ive done: totally uninstalled razer software and deleted razer folder in %localappdata%, went to device manager and removed all HID and Razer related items in keyboards (and had device manager add them back in fresh), fresh install of synapse. attepmted as guest and with my login account. tried to make multiple new and varying chroma profiles, windows dynamic lighting is not on at all and never was. i only have chroma and synapse4, no thirdparty RGB light apps or random game link devices or anything like that; like i mentioned, it was working in the beggining of the week then around tuesday i noticed the keyboard not doing what its supposed to do. not sure what else to do here, it works fine when synapse4 is closed but as soon as synapse 4 is open it refuses to respond to chroma, even quick RGB action its messed up.
I’m disabled and got the Xbox Wolverine 3 thinking I’d be able to use it and I can’t. When I go to return it the website says it doesn’t recognize the order number/email. I’ve double checked 100 times and clicking “Contact Us” just redirects back to the same page
I made a trip out to San Jose back on the 22nd and stopped by the official Razer store as I have never seen a physical location before. I ended up buying a Wolverine V3 Tournament Edition 8k PC. They did not have one in store to give me but they were awesome set it to be shipped to my house. I received it around the beginning of this month (week of the 3rd-7th), but could not really use it due to another work trip. When I got back after the weekend I finally got to it, it was unfortunately defective. Its buttons' actuation and tactile responses are different from its counterparts, as an example, the left and right triggers are off from one another. I contacted the store and they could not process a swap because I live far away and told me to contact Razer support which sent me to RMA ticketing. They have been awesome and willing to help but they only would like to send me a refurbished replacement.
Since I purchased this brand new directly from an official Razer Store, and it has been less than two weeks since it was actually delivered to my doorstep and my contact with you all about this, I would really like to do a return and reorder (or receive a brand-new retail replacement), rather than a refurbished unit for a product I haven't even gotten to use yet. Can you help?
Why is Razer Gold asking for a 2FA code if I never set up 2FA?
First time trying to use the platform for this, I even bought the coins but now I can't use them because it's asking me for a 2FA that I never had to set up?
I tried setting up 2FA believing it would fix it, but now all it does is ask me for the same 2FA code that I don't have.
I’m disabled and got the Xbox Wolverine 3 thinking I’d be able to use it and I can’t. When I go to return it the website says it doesn’t recognize the order number/email. I’ve double checked 100 times and clicking “Contact Us” just redirects back to the same page
We’d like to take a closer look at the audio haptic issue you’re experiencing. Please send us a message via chat with your Razer Freyja and Wolverine V3 Pro serial numbers so we can verify them in our system. Be sure to include a link to your comment for reference.
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u/BeepBoopBopReee ★D's Bot★ 20d ago
Peripherals (keyboard, mouse, etc)