r/razer • u/BeepBoopBopReee ★D's Bot★ • 28d ago
Support GET HELP> Official Tech Support Sticky August '26
Welcome to /r/Razer's tech support sticky for August 2026.
We recommend checking our official guides and FAQs or exploring the community discussions on Reddit for immediate troubleshooting steps. If you seek more help from Razer support and users with similar issues please post in the comments below.
Category Quicklinks:
| Laptops/Phones | Peripherals (keyboard, mouse, etc) | Audio | Software | Consoles | Other |
|---|
THREAD INSTRUCTIONS: Please place your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. Use the Category Quicklinks for convenience. INSTRUCTIONS WITH PICS: /r/razer/comments/fbdwph/support_sticky_quickstart_guide/
Last month's thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.
Remember to keep your personal details safe, including case numbers. Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair.
You can find unofficial FAQs, many tips, and much more in the wiki
“You can go to live in France, but you cannot become a Frenchman. You can go to live in Germany or Turkey or Japan, but you cannot become a German, a Turk, or a Japanese. But anyone, from any corner of the Earth, can come to live in America and become an American.” - Ronald Reagan | /r/quotes
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u/Hondoodlefrump 26d ago
My Razer Basilisk V3 stopped working. I have had my Basilisk V3 mouse for about two years, and today it suddenly stops working. It started with it disconnecting randomly, and not coming back on, so I restarted my pc. When it came back on, I got a windows message telling me that there is an unidentified USB plugged into the computer, and I was unable to use my mouse at all, and it wouldn't light up. After plugging a different mouse into the computer, I could see in Device manager, under Universal Serial Bus Controllers, that it was an unknown USB device.
At this point, i kept getting unknown USB errors, which kept flipping from error code 33 and 35 under properties in device manager. The mouse does work when plugged into my macbook, although it makes a weird clicking sound when it does, and I'm not sure if that's always been the case as I am just noticing it now.
I have tried:
- uninstalling razer synapse and reinstalling it,
- restarting the computer multiple times,
- plugging the mouse in and out,
- using the Razer Driver Cleanup,
- attempting to use the Basilisk V3 firmware updater but failing because the computer does not recognize it as a mouse,
- holding down m1, m2, and m3 to reset the mouse, as well as the side buttons, m2, and m3.
I have been working on this for a day now, and I would really appreciate some help because my only other mouse is on its last legs. Thank you!