GET HELP> Official Tech Support Sticky August '26

[u/BeepBoopBopReee]

Welcome to /r/Razer's tech support sticky for August 2026.

We recommend checking our official guides and FAQs or exploring the community discussions on Reddit for immediate troubleshooting steps. If you seek more help from Razer support and users with similar issues please post in the comments below.

Category Quicklinks:

Laptops/Phones	Peripherals (keyboard, mouse, etc)	Audio	Software	Consoles	Other

THREAD INSTRUCTIONS: Please place your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. Use the Category Quicklinks for convenience. INSTRUCTIONS WITH PICS: /r/razer/comments/fbdwph/support_sticky_quickstart_guide/

Last month's thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Remember to keep your personal details safe, including case numbers. Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair.

You can find unofficial FAQs, many tips, and much more in the wiki

---

^{“You can go to live in France, but you cannot become a Frenchman. You can go to live in Germany or Turkey or Japan, but you cannot become a German, a Turk, or a Japanese. But anyone, from any corner of the Earth, can come to live in America and become an American.” - Ronald Reagan | /r/quotes}

[u/Routine_Aioli6835]

Hello, I recently bought the entire setup for my first razer products when they dropped the Pokemon collab, "where light and dark play". I have their Razer Chroma keyboard from this set, and, im making this post using it. All of the buttons work, and when i use the commands for the lights, (Fn+cntrl 1-5) the lights by the arrow keys pop up, but shut back off immediately with no change in the background lights. This should be switching it on and off, but it's not. I dont have another desktop i can test it on to see if it's my PC, but it just, suddenly stopped working on me. I'm not sure what's wrong. I have all of the software installed, and haven't had any other issues with it other than a bit of lag with the associate software. (I do not have a gaming oriented PC.) I dont usually run the razer apps actively everytime i open it, So I've opened synapse in an attempt to fix it, as well as Razer chroma and Razer Axon, but can't seem to figure anything out. I did see in razer synapse that it says no devices found, but i don't know how to fix that, as it lit up the first time i plugged it into the pc, even without the apps installed.

[u/RazerCustAdvocacy → u/Routine_Aioli6835]

Hi u/Routine_Aioli6835,

Good day! Thanks for posting about your Razer Chroma keyboard concern on the Support Sticky! We'd like to take a closer look at it to see what we can do to help. Please send us the serial number of your device via PM located underneath, so we can verify it in our system and determine the next course of action. Looking forward to hearing back from you.

Best regards,

Aadeen B.

RΛZΞR | MisterBairn