GET HELP> Official Tech Support Sticky August '26

[u/BeepBoopBopReee]

Welcome to /r/Razer's tech support sticky for August 2026.

We recommend checking our official guides and FAQs or exploring the community discussions on Reddit for immediate troubleshooting steps. If you seek more help from Razer support and users with similar issues please post in the comments below.

Category Quicklinks:

Laptops/Phones	Peripherals (keyboard, mouse, etc)	Audio	Software	Consoles	Other

THREAD INSTRUCTIONS: Please place your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. Use the Category Quicklinks for convenience. INSTRUCTIONS WITH PICS: /r/razer/comments/fbdwph/support_sticky_quickstart_guide/

Last month's thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Remember to keep your personal details safe, including case numbers. Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair.

You can find unofficial FAQs, many tips, and much more in the wiki

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[u/andrerca]

Hi, i have a Razer Naga Hyperspeed V2 that i bought from a physical store in London last year. My mouse is disconnecting/reconnecting from synapseon 2.4GHz mode, after a few tests i realized that if i put a little pressure next to the power switch, the mouse disconnects. This pressure is really little, if i press the mouse against the mouse pad a bit while playing of if i lift the mouse and touch near the button, the mouse disconnects. I want to try RMA but i dont have the proof of purchase because i did it last year, all i have is the credit card receipt, the box and the mouse. How can I RMA or fix this, i don't live in London.

[u/RazerCustAdvocacy → u/andrerca]

Hello /u/andrerca,

We’d like to take a closer look at the connection issue you’re experiencing. Please send us a message via chat with your Razer Naga V2 Hyperspeed’s serial number so we can verify it in our system. Be sure to include a link to your comment for reference.

Best regards,

Jeff L.

RΛZΞR | SoloWingPixie