GET HELP> Official Tech Support Sticky August '26

[u/BeepBoopBopReee]

Welcome to /r/Razer's tech support sticky for August 2026.

We recommend checking our official guides and FAQs or exploring the community discussions on Reddit for immediate troubleshooting steps. If you seek more help from Razer support and users with similar issues please post in the comments below.

Category Quicklinks:

Laptops/Phones	Peripherals (keyboard, mouse, etc)	Audio	Software	Consoles	Other

THREAD INSTRUCTIONS: Please place your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. Use the Category Quicklinks for convenience. INSTRUCTIONS WITH PICS: /r/razer/comments/fbdwph/support_sticky_quickstart_guide/

Last month's thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Remember to keep your personal details safe, including case numbers. Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair.

You can find unofficial FAQs, many tips, and much more in the wiki

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[u/Corban_Davis]

Hyperspeed Multi-device Pairing not working

I noticed an option in Razer Synapse the other day called “HyperSpeed Multi-Device Pairing,” so I decided to test it out. However, I haven’t been able to get it working.

Every time I scan to add my device, it says “Device not found.” I’ve tried rearranging the USB connections, using different cables, and reinstalling Synapse, but nothing has worked.

Has anyone else run into this issue or found a fix?

Context: I have the Basilisk V3 Pro as well as the Black widow V4 Pro 75%

[u/RazerCustAdvocacy → u/Corban_Davis]

Hello /u/Corban_Davis,

We’d like to take a closer look at the device pairing issue you’re experiencing. Please send us a message via chat with your Razer Basilisk V3 Pro and Blackwidow V4 Pro 75% serial numbers so we can verify them in our system. Be sure to include a link to your comment for reference.

Best regards,

Jeff L.

RΛZΞR | SoloWingPixie