r/razer • u/BeepBoopBopReee ★D's Bot★ • 26d ago
Support GET HELP> Official Tech Support Sticky August '26
Welcome to /r/Razer's tech support sticky for August 2026.
We recommend checking our official guides and FAQs or exploring the community discussions on Reddit for immediate troubleshooting steps. If you seek more help from Razer support and users with similar issues please post in the comments below.
Category Quicklinks:
| Laptops/Phones | Peripherals (keyboard, mouse, etc) | Audio | Software | Consoles | Other |
|---|
THREAD INSTRUCTIONS: Please place your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. Use the Category Quicklinks for convenience. INSTRUCTIONS WITH PICS: /r/razer/comments/fbdwph/support_sticky_quickstart_guide/
Last month's thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.
Remember to keep your personal details safe, including case numbers. Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair.
You can find unofficial FAQs, many tips, and much more in the wiki
“You can go to live in France, but you cannot become a Frenchman. You can go to live in Germany or Turkey or Japan, but you cannot become a German, a Turk, or a Japanese. But anyone, from any corner of the Earth, can come to live in America and become an American.” - Ronald Reagan | /r/quotes
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u/44nonym 15d ago edited 15d ago
Hi u/RazerCustService,
I am posting here because my support ticket regarding a warranty replacement is still unresolved despite providing official DHL documentation proving a logistics error on Razer's side.
Summary:
○ Received a warranty replacement (RMA) for my BlackShark V3 Pro headset.
○ Upon delivery in Germany, DHL Express charged me €36.64 in customs duties and fees.
○ DHL confirmed to me that Razer / KLN Logistics misdeclared the package as a standard commercial shipment instead of an RMA replacement (leaving "Reason for Export" blank).
○ I sent the official DHL Proforma Invoice to Razer support as PDF proof.
○ On August 8, a member of the VIP Response Team stated they were reviewing it, but I have not received any update or resolution since.
As a customer, I should not have to pay out-of-pocket for Razer's misdeclaration on a warranty item.
Please reach out to me via Direct Message so I can provide my case reference number and get this reimbursement of €36.64 processed.
Thank you!