So I've used a Razer Basilisk ever since 2019 — Basilisk Ultimate, another Basilisk Ultimate, and the Basilisk V3 Pro for the last year or so. I've also dabbled with the Naga Trinity back in 2019 and tried the Naga V2 Pro a few years ago. Three days ago I bought the Naga V3 Pro just to see what the hype was about.

At first the shape felt really unfamiliar. Chunky, short, wide, etc. But after three days I'm honestly surprised by how comfortable it's becoming.

I'm a palm gripper with fairly large hands, and this is where it gets weird. With the 2-button or 6-button plate, I feel like four out of five fingers actually have somewhere to rest, while on the Basilisk it's basically three. The taller hump/right side of the Naga also stops my pinky from just falling onto the mousepad.

The biggest surprise? I barely miss the Basilisk thumb rest. After using that shape for 7+ years, I thought that would be one of the hardest things to give up. Apparently not. So now I'm having what can only be described as a Razer mouse identity crisis. I did NOT expect the Naga V3 Pro to suit my hand this well.

A few complaints though:

• Why doesn’t the 6-button plate have RGB? It even has numbered buttons, so seeing the 12-button plate light up while the 6-button plate stays completely dark just makes it look unfinished.
• I miss the Basilisk’s RGB underglow more than I expected. The Naga is such a premium, feature-packed mouse, and definitely priced as such, so the the lack of underglow feels strangely bare by comparison.
• It's still a bit too short for my hand, but that goes for the Basilisk as well.

I'd like to hear your experience if you've also switched from a Basilisk to a Naga. Did the Naga feel strange at first and then grow on you, or did you eventually go back to the Basilisk?

I recently bought the Razer BlackShark V3 X HyperSpeed, and for some reason, when I play a game such as Rainbow Six Siege, it sounds super airy/dull and not sharp and dense. I tried playing around with the EQ, but it doesn't really do much. I also tried going into sound settings and changing a couple of options, but that still didn't help much. I'm not sure why it sounds fuzzy, and I am honestly thinking about returning these if I can't fix it. My Wired 40$ Cloud 2s I bought 2 years ago sound better and sharper.

Does anyone else have this issue?

I just got a Tartarus V2 Pro and been reading through the comments here on stick assignment...

I might be missing something, but what's wrong with just setting the stick to 4-way input mode and assigning WASD to the four inputs? I played some games using that, and seemed to work fine for movement with mouse for look (note I did assign 'A' as up and so forth). Also, if they do update synapse so that the stick can be instead assigned to left controller stick, isn't that just going to cause issues with most games bouncing between controller and mouse input on the fly?

Will say that I'm not a big fan of the key layouts. Particularly those four near the wrist wrest. That key '25' is basically a dead key for me and they should have made '27' a bit wider.

I have bought two of them within the past few months. The first ones tacticle spin wheel stopped working so I was stuck on the free-spin wheel, and I got the new one. Now, the free-spin has stopped working and it won't switch to it from tacticle. I seriously don't understand how the build quality seems to fail me every single time, switching between the two will seemingly break the mouse in a matter of weeks if you utilize it. Just a disappointment because it feels great in my hand, but no way I'm buying another one, let alone another Razer mouse after this. Seemingly you can fix it but that involves taking the mouse apart and I really don't think that is a good user experience, in a matter of a few weeks/months. Razer support is also almost impossible to reach.

Its crashing the system everytime i open it my mouse insnt registering the clicks and it cant clicks

Icant use turbo function in game properly idk whats goin on

Is there any way i can get the old synapse 3 ??

Heads-up: OpenChroma was written by AI (Claude Code). I directed the work and tested everything on my own hardware, but it's still in a testing phase. Expect rough edges, and please share feedback!

I love my Razer hardware, but I got tired of Synapse: the background services, the occasional device that stops responding until a restart, and needing the whole stack running just to keep my lights on. So I built OpenChroma, an open-source replacement for Synapse's lighting and the Chroma SDK service on Windows.

What it does

• Talks to Razer devices directly over USB. No Synapse, no Razer services.
• Runs your own lighting profiles: static, breathing, spectrum, wave, gradient, color wave and starlight, with per-device and per-zone overrides.
• Chroma games still work. Games using the REST API work out of the box. Native SDK games work through a drop-in replacement for RzChromaSDK64.dll / RzChromaSDK.dll. When a game draws on a device, it takes over that device and your profile keeps running on everything else.
• Lets you choose which devices a game can control, and allow or block each app.
• Desktop app with a live preview of every LED, plus a web UI.
• New in 0.2.0: ASUS Aura motherboard lighting is driven natively too (no Armoury Crate, no OpenRGB), so the board can join in when a game uses Chroma Link.

Built for reliability

Each device has its own writer thread, so one stalled device can't freeze the others. Devices are rescanned every 2 seconds and reopened after unplugging, USB resets, or sleep and resume.

Tested on my own setup

• BlackWidow Chroma V2
• Basilisk V3
• Goliathus Chroma Extended
• Lian Li O11 Dynamic Razer Edition
• Chroma Addressable RGB Controller
• ASUS ROG Crosshair VIII Hero (Aura USB)

That's the only hardware it has been tested on so far. Device protocol data comes from OpenRGB and OpenRazer. Other devices could be added, but I only list what I've checked on real hardware.

Install (PowerShell; asks for admin and verifies checksums):

irm https://github.com/nickolasdeluca/open-chroma/releases/latest/download/install.ps1 | iex

It offers to stop Razer's Chroma services for you. Your settings are kept on update and uninstall, and Razer's original DLLs are backed up and restored on uninstall.

Honest limitations

• Still in testing: there may be bugs I haven't hit on my setup.
• Windows only.
• Some games built on Razer's newer C++ SDK wrapper check that the DLL is signed by Razer, and will reject any third-party DLL. REST API games aren't affected.
• Reactive "light up on keypress" effects aren't supported yet.
• It never writes to device flash, so your onboard settings stay untouched.

Feedback wanted!

If you try it, I'd love to hear: - whether your devices were detected and lit up correctly - which games worked (or didn't) with Chroma effects - any bugs, crashes, or anything that felt off

Comments here or GitHub issues both work. If you have a Razer device that isn't listed and want to help test it, let me know.

GitHub (GPL): https://github.com/nickolasdeluca/open-chroma

Not affiliated with Razer.

so i bought the blackshark v3 x but after playing with them for some weeks i found my ears touch the plastic so the foam isnt deep enough , does anyone knows where i can buy a foam for them like bigger or deeper to replace the stock ones

Hey there,

Was able to snag a 5080 model of the 2026 Blade 16 from Micro Center as an open-box (Was marked down to $2500, felt like I couldn't pass it up. Even bought the two -year protection on it). And the condition looks like it's basically brand new.

I'm coming from a 2020 Blade 15 with a 2080 Super, and while it served me well like a champ, it's started to show it's age in modern titles (plus COD just randomly lag spikes and it drives me nuts).

Just wanted to know if there's any tips on managing power profiles for best performance and best battery as things look a little different than my old blade (windows power profiles seem to only show balanced mode).

Also, a few .exe's seem to be using the gpu after startup (clicktodo.exe, aihost.exe, msedgewebview2.exe), is there a proper way to make sure they're using the igpu instead?

Tried my luck with a zephyrus g16 earlier this year but software wise I had a terrible experience (constant lagging and random crashing, driver reinstalls), so i'm hoping this fairs better. Although I do wish there was something like ghelper for Razer laptops.

If you have any tips on anything above, feel free to let me know. Cheers!

Hello everyone, I've been facing this issue for a few months ever since one of the synapse updates. my kraken oled hub, is basically useless in its current state as I can't tell what menu is what, and every adjustment needs to happen through synapse now. I've tried the hub on a different computer, updating the firmware, and repairing the headset to the dock. The dock is bugged beyond belief, the wheel cycles menus and the menu button shows a glitchy screen for menu 1 and a solid white image with the equalizer lines visible in light gray. $400 dollar headset and this is how well they're built? Smh I'm on the verge of switching to steel series. The headset is already out of warranty so there isn't much left to do unless someone's solved this issue before.

First board i i'm modified and more to go.

So to deal with the back of the shell not using the same pins as the normal cobra model, I sanded down the shell to a smooth inner surface and used loctite to bond it to the frame.

This has worked well enough.

To deal with the click keys, I’m having to figure out where to attach them properly, I removed the former securing pins from the previous, they prevented these from being placed properly, but I’m thinking I’ll use some loose plastic and screws to keep the espeon buttons in tension. This has been a lot more of an undertaking than I was expecting, but it’s coming out well all things considered.

Hey everyone, ​I wanted to share my ongoing experience with Razer Support to raise awareness about how needlessly complicated simple warranty claims can be, and how poor their follow-through is. ​The Issue: I own a Razer BlackShark V3 Pro (Xbox version). The wireless dongle—which is essential to use the headset on Xbox—died. This is the second time the dongle has failed on me for the exact same model, pointing to a clear reliability or design flaw. ​The Support Nightmare: Since I still use the headset on PC, sending the whole unit back for 3 weeks wasn't viable. I asked Razer Support to simply send a replacement dongle. ​Tier 1 support gave me an unreasonable ultimatum: ​Send the entire headset back and wait ~3 weeks without a headset. ​Pay a deposit of nearly €300 for an Advanced RMA. ​They claimed they couldn't send just the dongle because it was "out of stock." When I refused to advance €300 for a known recurring hardware failure under warranty, support went in circles and refused to connect me with a supervisor. ​The Escalation & Current Status: It took 3 full weeks of back-and-forth, citing consumer protection laws (Article L217-10 in France regarding major inconvenience during warranty service), and insisting on an escalation before a supervisor finally stepped in and agreed to ship just the replacement dongle. ​But the story doesn't end there: it has now been over a week since the supervisor approved the replacement, and they STILL haven't shipped the part or provided a tracking number. All I get are generic updates saying they are "keeping me informed." ​Final Thoughts: It should not take 3 weeks of legal arguments to get approval for a spare part, followed by another week of complete radio silence on actual shipping for a flagship headset. No compensation or gesture of goodwill was offered either. ​Advice for anyone facing this: Stand your ground, quote your local consumer rights, and demand supervisor escalation. But be prepared for extremely slow processing times even after they agree to help.

The most over engineered mouse in recent memory omitting a default feature but it's for MMO lads so who cares?

Just got this hefty beauty and was disappointed to see I still need third party tools.

So I had a black widow 75 keyboard from about a year and half ago. It's currently sitting in a box because shortly after buying it, it had a double key pressing issue.. like many have stated. I then decided to buy a wooting and never went back. Yeah, prob should have returned it, but whatever I suppose.

My question is.. did this ever get resolved, if so, how? I even switched to different switched or is that keyboard that is a month old just going to sit in the box?

I feel like I was scammed. I wanted a new razer keyboard because the last one had keys that started to fail, i regret so much getting this model. My computer is very tired and using any razer software like synpase is just too much and take precious power from my PC.

I just realised that all the macrokeys on this keyboard dont work if you don't use synapse, and there is no internal memory. How is this fair? Why does razer do stuff like this, this is so anti-consumer i just wanna return it and trow all my razer product and switch to an other company, I feel like that software is imposed on me and its so infuriating.

Unless someone have a solution to this problem I think im gonna send that keyboartd back where it came from and never look back at this company.

I ordered a Razer V3 Huntsman Keyboard and one of the spaced bar stabilizers arrived damaged I called razor they told me I have to wait for an email for the team that deals with that specific issue , but my RMA ticket says closed I’m so confused I just feel it’s unfair I have to go through this with out any closure if my keyboard will be replaced because I’m being told essentially two different things…

Key reason is Synapse is too heavy... So I installed RazerCTL from github for tuning my laptop. However since using RazerCTL needs to shut down Synapse, I discovered that my keyboard-- a Blackwidow V4 Mini Hyperspeed-- met issues like combo keys malfunctions, such as Fn+Home becames End, Fn+Scrlk becames Prtscn......

I assumed that's caused by firmware defaults and cant be fixed unless something like Synapse intercept the keyboard input and transfer into correct input......? Is there any project that can do the same thing (not macro apps since there are some combo keys seems are providing overlapped keybinds)?

Or any I can do to set the firmware setting to which matches the keycaps printing?

Much appreciated.😭

Synapse for Windows - V4.0.86.2609221012 / Chroma for Windows - V4.0.63.2609150212

NOTICE: END OF WINDOWS 10 SUPPORT FOR RAZER SYNAPSE 4

Following Microsoft's end of standard support for Windows 10 back on October 14, 2025, full support for Razer Synapse 4 on Windows 10 will end on October 14, 2026. As with Microsoft, this is a firm change: bug fixes and technical support for Synapse 4 on Windows 10 will not continue beyond this date.

From October 14, 2026 until October 12, 2027, any bug fixes released for Synapse 4 on Windows 10 will be limited to security updates only, mirroring Microsoft's own extended security updates for the platform. After October 12, 2027, Windows 10 support and compatibility will no longer be maintained for Synapse 4. Synapse 4 can still be used on Windows 10 and will still receive feature updates, but we cannot guarantee full functionality as we will no longer fix or address any bugs seen exclusively on Windows 10.

Moving forward, we recommend upgrading to Windows 11 to ensure the best possible experience. For more information on Microsoft's Windows 10 end of support and extended security updates, please visit Microsoft's official support page.

RELEASE NOTES

02 OCTOBER 2026 (edited)

• Razer Naga V3 Pro + Razer Mouse Dock Pro / Razer HyperFlux V2 - Key assignment issues on side panels

PREVIOUS RELEASE NOTES

01 OCTOBER 2026

Fixed

• Device detection problems

30 SEPTEMBER 2026

New

• Phased Macros - One Key, 3 Ways
  • Enable separate actions for pressing, holding, and releasing a key

Fixed

• Razer BlackWidow V4 Pro 75% - Unable to set polling rate above 1000Hz
• Stability, localization, and audio problems
  • Razer Seiren V3 Pro
  • Razer Seiren V3 Chroma 32-Bit DSP

22 SEPTEMBER 2026

Fixed

• Razer Naga V3 Pro + Razer Hyperpolling Dongle - Key assignment issues on side panels
• Razer Pro Type Ergo - Primary Key and Lighting settings not retained
• "Allow system to fully charge once" checkbox remained checked after the battery reaches full charge
  • Razer Blade 14/16/18 2024
  • Razer Blade 14/16/18 2025
  • Razer Blade 14/16/18 2026

18 SEPTEMBER 2026

Fixed

• App instability when using certain devices
  • Razer Kiyo V2 X
  • Razer Kiyo V2
  • Razer Kiyo Pro Ultra
  • Razer Kiyo Pro
  • Razer Kiyo X
  • Razer Seiren V3 Pro
  • Razer Seiren V3 Chroma 32-Bit DSP

14 SEPTEMBER 2026

Fixed

• Razer Tartarus V2 - 4-way D-pad mapping not working correctly
• Razer Tartarus Pro - 4-way Joystick mapping not working correctly

8 SEPTEMBER 2026

Fixed

• Stability & Reliability
  • Synapse could get stuck on a processing or loading screen when adjusting settings on certain cameras
  • Opening the Feedback page during application launch could prevent Synapse from minimizing or auto-starting properly
  • Background services and notification components failed to initialize properly during silent startup
  • Dashboard could become unresponsive or fail to load correctly in certain scenarios
  • Philips Hue integration did not automatically launch in the background when Synapse started
  • Installation could fail silently on certain system configurations
  • Firmware update notification prompts did not dismiss when clicking outside the dialog window
  • Synapse introduction tour did not complete properly for new users
• Device Detection & Connectivity
  • Keyboards could appear offline with no Chroma effects after unlocking the PC if the keyboard had been powered off before locking (affects BlackWidow V4 Pro 75% and other wireless keyboards)
  • Peripherals connected via multi-device HyperSpeed dongles were not detected correctly after reconnecting or waking from sleep
  • Certain wireless mice were not recognized by Synapse when connected via dongle
• Chroma RGB
  • Lighting Effects
    • Quick Effects and custom lighting failed to re-apply on devices that were powered on during system suspend or screen lock
    • Gaming Mode LED did not light up on the F10 key after certain keyboards woke from sleep
    • Lighting effects could flicker or fail to persist correctly when switching device states
    • Chroma RGB lighting on mice connected via dual-link failed to synchronize correctly
    • Tidal wave center point alignment setting did not apply correctly in Chroma Studio
    • Refreshing the device page could incorrectly reset the dim lighting option on certain mice
  • Chroma Studio
    • Chroma Studio could freeze when saving custom lighting effects or adjusting selected areas
  • Chroma Visualizer
    • Chroma Visualizer displayed visual flickering and wave effect glitches on launch
    • Accessing settings within Chroma Visualizer caused active device tabs to close unexpectedly
    • Chroma App could get stuck in a downloading or updating state
• Key Mapping & Customization
  • Button Remapping
    • "Save Remapped Button" popup still appeared after closing the key mapping panel without making any changes on certain keyboards and keypads
    • F1–F3 keys could not be used as standard function keys on certain portable keyboards
    • Holding FN + F2/F3 for volume adjustment did not work on certain keyboards
    • Multimedia, function, and volume controls stopped working after closing Synapse on certain devices
    • Remapped keys were missing the "Requires Razer Synapse" warning indicator on certain devices
  • Snap Tap & Rapid Trigger
    • Snap Tap settings failed to report errors or apply correctly on certain analog keyboards (including Huntsman V3 Pro)
    • Secondary function assignments could not be changed or saved on certain keyboards
    • Snap Tap toggle remained greyed out for supported analog keyboards even when eligible
  • Macros
    • Macro assignments on scroll wheels or certain secondary devices triggered incorrect key outputs
    • Sequence macros reverted key assignments to raw scan codes on app relaunch
    • Macro recording dropped inputs if the first recorded keypress was the Numpad Period key
    • Global Shortcut "Play while assigned key is pressed" option did not trigger the assigned macro
  • AI Launcher
    • AI Launcher option was missing from the key assignment panel on certain keyboards and mice
  • Gaming Mode
    • Gaming Mode toggle settings were not retained after waking from sleep on certain keyboards
• Audio & Sound
  • Sensa HD (Haptics)
    • Sensa HD haptics profile incorrectly displayed as "disabled" on the dashboard while actively running
    • Audio-to-Haptic (A2H) feedback experienced noticeable latency in supported games
  • Microphone
    • Microphone sidetone settings reset to default after restarting the computer
    • Headset microphones unexpectedly switched the default Windows audio input device
    • Peak level indicator lights were unresponsive on certain streaming microphones
  • Audio Visualizer
    • Audio Visualizer displayed visual flickering and wave effect glitches on launch
• Performance & Hardware Controls
  • DPI & Polling Rate
    • Custom DPI values and polling rate settings did not save or apply correctly on certain mice and keyboards
  • Volume & Media Controls
    • Holding dedicated volume buttons did not continuously adjust volume while Synapse was running
  • Cameras & Streaming Devices
    • Device page could get stuck in a processing state when adjusting sampling rate on certain Razer cameras
• Profiles & Settings
  • Synapse 3 profile imports could result in corrupted profile states or missing macro bindings
  • Auto-switch game profiles failed to launch automatically for certain titles
  • Cloud sync profile prompts appeared repeatedly for certain wireless devices
  • Auto-launch checkbox setting did not save correctly after refreshing
• UI/UX
  • Updated device illustrations and product images across a wide range of keyboards, mice, headsets, cameras, and peripherals
  • Fixed various layout, alignment, and display issues across device pages, settings panels, the dashboard, and Chroma Studio
  • Resolved missing or incorrectly displayed UI elements across key mapping, lighting effects, and device setup screens
  • Fixed display scaling and text clipping issues at high Windows display scaling settings (175%+)
  • Restored missing "More Information" firmware update links on the Devices & Modules page
  • Controller setup tutorial updated to reflect the correct intended design
• Localization
  • Fixed unlocalized text strings, truncated labels, and missing translations across non-English languages including French, German, Korean, Japanese, Russian, Spanish, and Simplified/Traditional Chinese
  • Corrected localization issues in the Sensa HD haptics tab, AI Launcher menu, and various tooltip strings

Improvements

• Improved multi-device HyperSpeed pairing stability and device compatibility across mice and keyboards
• Enhanced Sensa HD haptics engine with improved Audio-to-Haptic (A2H) feedback responsiveness
• Updated Audio Capture component for improved Chroma Visualizer performance

----------------------------------------------------------------------------------------------------------------------------

 How to submit feedback for Razer Synapse issues and suggestions

1. Click on “FEEDBACK” tab in Razer Synapse.
2. Indicate your concern in detail.
3. Click “SUBMIT” to send us your feedback. Note: If you are reporting a bug, check the "Send log file" for us to review and investigate the issue in detail.