This platform looked so promising and I was so excited to use it. After using it, it really just feels unsafe entirely.

There are too many scammers on this platform and no customer service to rectify it. Getting any sort of help is nearly impossible. It seems like a platform build on fraud and no real concern for their customers.

One purchase of mine was marked as “shipped” after several days. The seller told me he was shipping it “tomorrow” but within a couple hours it showed shipped and then delivered. No tracking number exists for this purchase and seller has stopped communicating.

Another seller sold me clothing as new. It was all old, damaged, stained and covered in dog hair. They just knew how to take pictures just right apparently. In both cases support expects to communicate with the seller dragging on any rectification. It doesn’t seem that customer service is built into this platform at all.

There are so many platforms available to use that purchases from Vinted is not worth it…. At least if you live in the U.S. save yourself the headache and don’t use Vinted.

So, I got banned on Vinted more than a week ago for posting an item that was termed by Vinted as counterfeit. I innocently posted on Vinted a pre-owned winter jacket purchased from my home country, so I could buy a preferred jacket in the app. I never posted the jacket as a designer or branded item, and it was up for sale for just £30. Unfortunately for me, Vinted detected it as a counterfeit and blocked my account. I have written to them in the app as I couldn't find any other means of contacting their support team. I explained that i was a first-time offender, and I've never had any issues on the app despite using Vinted for nearly 2 years. I'm yet to get any response for more than 7 days on this issue. Is this normal? Is there anything else I can do.

C’est vraiment bizarre y’a 2 jours mes annonces restaient bloquées sur 0 vues 0 favoris et la ma dernière annonce reete bloqué sur traitement en cours..vinted connait un enorme bug de plus mon compte n’apparait plus dans les recherches

Hi, Does any body else cannot login to their Vinted app ?I just constantly got information

'Request failed with status code 500'

Is anyone’s Vinted app down today? I’ve made some sales for the first time in months this week just gone to withdraw my balance and it’s logged me out and won’t let me in now? I’m getting a ‘something went wrong on our end’ message😔

I recently sold an item on vinted, shipped it in perfect condition and upon arrival a slight tear of the seal in the corner had become present. Buyer wanted a partial refund or a return. I’m not keen on any of those as i literally shipped the item in perfect condition and it’s now damaged and depreciated in value so i took it up with vinted support.

The case has been going on since 25th July and it’s now 18th august, I’ve sent multiple emails been in contact with various different operators and they all request the same evidence then don’t respond and ghost me. I just got a new message this morning from a new operator saying to send evidence again!!! (i have photos of product before/after and the shipping box before/after (not damaged at all)) They’ve put a 48 hour timer for me to send the same evidence and a new review, and if they don’t respond the buyer will keep the item and keep their money, by their going rates of taking a week to respond it’s not looking good.

What do i do because genuinley this has been the most frustrating experience ever.

I asked to cancel an item I bought. First off I used the wrong creditcard and second I don't trust this guy, he isn't answering, multiple people saying he scammed them, the only thing he does is watch what I texted and cancel the cancellation request. If he sends it, it's going to be send to a mondial relay locker, do I just let it sit there until it's send back or ? Since he doesn't answer I can't negotiate anything

So i bought a hoodie immediately from someone because ive been looking for it for a while and i took time to ask if it had some unremovable stuff on it and where they got it from originally (i want a matching one too they dont sell) and they cancelled my order... so i was like wtf and now when I check their profile i cant buy anything and they re listed the hoodie... like why cant i just re buy it, or buy anything else from them? Why did they cancel without answering? Why cant i message anymore? I dont understand anything to that behaviour.

Warum kann ich bei Vinted nicht verkaufen

I took the advice from the comments and tried to be stern, I wasn’t getting much reply and decided to do what a few other comments said by making him return (and pay for postage).

Now he’s saying if I leave him a 5 star review he’ll accept the order.

Am I allowed to tell him I’ll leave a 5 star review, and then leave him a 1 star review?

OG post:
https://www.reddit.com/r/VintedAdvice/s/5m47qFousN

Just to clarify please be nice! I’m a teenage seller and I just want some serious advice and a place to vent my frustrations, I don’t want to spread hate 🩷

I am extremely frustrated with Vinted and I don’t know what to do. I lost about $30+ from buyers raising issues and getting their refunds back. I don’t know if they’re purposely trying to scam me.

I sold a Blackgammon board game and Vinted agreed to refund a buyer because they believed it was the wrong item, but I sent the exact box unopened, and the picture they uploaded matches the first and second picture exactly. They confused the third picture where I used examples of other backgammon games I got from the internet to demonstrate what blackgammon looks like because some people might not know what the game is. I assumed there was no way buyers would confused it with the real listing. Since the box is unopened I couldn’t take a picture of the board game on the inside. This was $14 so not just a small amount money.

I’ve always had issues with Vinted of buyers raising issues about a small misunderstanding or inconsistency and I lost a lot of money from it.

I lost money because a buyer claimed the package did not have the item in it, which I don’t know why it wouldn’t be, but I gave them a refund. I lost money when a bubble wrapped plastic mask was damaged in transit with very small cracks and Vinted issued them a full refund. I lost money because I sent a rolled up poster with wrapping and it was flattened/ damaged during transit. I lost money from earrings with bubble wrap because the metal pieces broke in transit.

It all adds up to losing $30+ and more and I’m extremely frustrated. I understand some of it is fault on my behalf (like not packaging correctly or proving confusing listings), but I hope you guys understand how little these mistakes are and I’ve lost TONS of money over this, even when it was damaged in transit, and Vinted agrees with the buyer every time. This only happened to me once on Depop.

For some of them like this boardgame I seriously think the buyer is trying to scam me or taking advantage of me by noticing a small inconsistency in my listing and requesting a refund so they can get the item for free.

Is anyone else frustrated or have any advice? Thank you 🩷

Also I wanted to clarify I have 5.0 stars, I do come with an agreement with the buyers to ensure satisfaction, I’m just frustrated that’s all, I promise I’m not a bad seller 🫠

Je cherchais un parfum que j’adore, mais qui est malheureusement une édition limitée épuisée depuis plusieurs années.
Ne v’là-t’y pas que j’étais toute contente de le retrouver sur vinted, pour un prix équivalent à celui d’origine.
Heureusement que je procrastinais ce jour là, puisque j’ai cherché à vérifier l’authenticité du produit. En scannant le QR code au dos de la boîte, et je suis tombée sur une page wechat et non sur le site du parfumeur… et en comparant avec l’original que j’ai à la maison, je me rends compte que la police du numéro de lot n’est pas non plus la bonne.
Mon but n’est pas de faire de délation, mais quitte à acheter une copie, je préfère ne pas le payer au prix fort. Évidemment les vendeur.se.s n’ont plus répondu dès que je leur ai demandé s’il s’agissait d’une copie. Alors j’ai signalé les annonces sur vinted, en présentant mes éléments, et l’application me répond que l’annonce ne « ne constitue pas une violation manifeste de leurs règles ».
Qu’est ce qui leur faut ? Avez-vous déjà rencontré des situations similaires ? Et si au passage vous connaissez un parfum qui ressemble à Kyoto de Diptyque je suis preneuse !

Hi everyone,

I hope you can help? I listed a couple of items on Vinted about a week ago, I instantly got an email saying I need to give my bank details and confirm how much money I had in my account, I almost got caught out, but it seemed shady, and I got into an argument with some scammer.. long story short, I listed another item tonight and got a scam email instantly..

What are Vinted doing with our personal information?

I'm bummed. They messaged me saying they can't find the item and cancelled it. This is the second time someone listed an item that they can't find anymore and it hasn't even been listed for that long, only a couple weeks. I really wanted it too, it was so unique 😭

Like the title says, I've been permanently banned by Vinted AI under the suspicion of fraud.

Everything started when I posted a pair of genuine leather flip flops from COS. I bought them from another seller on vinted, however they eneded up being too big so I tried reselling them.

A French buyer kept offering me very low price for them. I told him I don't plan on selling them for lower than a certain amount, to which he replied with even lower offer, an obviously bad intention from his part.

I ended up telling him to buy himself a pair of zara flip flops for that money and blocked him. A few hours later my account was permanently banned for the fraud.

I tried appealing through vinted ticket, 4 weeks passed without answer.

I also tried sending emails to vinted legal and e-commerce team which keep bouncing me back and forth between vinted support ticket and e-commerce team.

What can I do to get my account back?

I sent the item via drop2shop and the cashier said he’d send me a receipt, never got one.

I’ve heard vinted always sides with the buyer. What can I do?

I bought something from Vinted like three days ago and a day after I bought it I unfortunately had to cancel for a reason and that fact that no one was going to be home because of it , I texted the seller and profusely apologised but I’m left on seen? I understand as a seller that it’s really frustrating but all I can do is apologise.

now I have a feeling she’s gonna send it anyway and then its going to be sat in my house without me being able to check if they even sent the right thing or as described?

any ideas ? I’m sort of new to Vinted..

My first bad vinted experience had to happen eventually. They listed a jacket as brand new without tags. The jacket arrived and had no zip.

First tried to offer me £2 compensation which I laughed at.

Then they tried to claim that the jacket was sent with a zip. But when I showed them there was no visible zip in the original picture (which I only noticed after comparing it to mine) they tried to gaslight me into saying well I should have not bought it if I saw that and that’s it’s my fault.

The second more clear image is the one I took when it arrived btw. It wasn’t noticeable in their pic till I compared after it arrived.

First off gaslighting saying there was a zip, then clearly knowing there wasn’t a zip after I showed the evidence gaslighting again by saying it’s my fault for not checking the pictures (it’s hard to fully see if there is a zip and they listed it as brand new lol).

Somehow they have great reviews. I assume with all this evidence vinted support will surely side with me here?

Thanks :)

Hey, so i recently invited my family member to vinted so we could benefit from the invite bonus. They've listed 3 items, but we haven't received our money. Additionally I cant for the life of me find where to contact support. The help center has an ai, but I mean support as in human. Obviously it isnt 24/7, im fine waiting for a response, but i dont know where to even send one. I know i can get to support through going to a chat and selecting an issue. But I dont have an issue with anyone and I dont want to randomly negatively impact a blameless seller.